As part of management standards to adhere to best practice, RVIB went through the certification process to receive ISO accreditation within its offices.1 certificate with signatures and stampCertificate reads "Certificate of Registration. Royal Victorian Institute for the Blind Limited, 557 St Kilda Road Melbourne, VIC 3004 Australia (refer to Schedule of Addresses dated March 20 2003 for additional certified sites) complies with the requirements of AS/NZS ISO 9001:2000 Quality Management Systems Requirements for the following capability: This registration covers the Quality Management System for the provision of case management, production, resources, and support services including education, course development and provision of training, rehabilitation, employment, technology, information and fundraising for people who are blind or vision impaired. The registration also includes the provision of commercial products and services through RVIB Enterprises." Signed: Alex Ezrakhovich, General Manager Certification. Certificate #: QEC12897. Issue Date: 1st April 2003. Certified Date: 29th December 1999. Expiry Date 19th March 2006.royal victorian institute for the blind, registration

Certificate reads "Certificate of Registration. RVIB Enterprises, 201 High Street, Prahran, VIC 3181 Australia complies with the requirements of AS/NZS ISO 9001:2000 Quality Management Systems Requirements for the following capability: This registration covers the Quality Management System for the provision of case management, production, resources, and support services including education, course development and provision of training, rehabilitation, employment, technology, information and fundraising for people who are blind or vision impaired. The registration also includes the provision of commercial products and services through RVIB Enterprises." Signed: Alex Ezrakhovich, General Manager Certification. Certificate #: QEC12897/002. Issue Date: 1st April 2003. Certified Date: 29th December 1999. Expiry Date 19th March 2006.1 certificate with black writingroyal victorian institute for the blind, registration