56 page spiral bound report written by Glen Villiers for Office of Training and Further Education, February 1997. ISBN 0731105362. This report documents a strategy for developing client focussed services at Northern Melbourne Institute of TAFE. The project was initiated in response to national policies which have directed Institutes to become client focussed in the delivery of programs and services. The purpose of the project is to recognise the validity of the statement that the development of a client focussed organisation starts inside the organisation. This document is the final report of the project. The report is divided into two parts. The first part describes the processes used to develop client focussed services at the Institute. The second part contains the resources that were developed as a major part of the project.office of training and further education, vocational education, nmit

Various partiesReference, Research, InformationSecondary Values (KHS Imposed Order)Subject file containing a three-part ‘Field Analysis’ / Major Assignment for RMIT Coursework by Lisa D’Acri and Simon Chambers on the History of Kew. Part 1 covers a ‘Community Area Profile’ (8 pages), Part 2 covers ‘Community Issues - The Effects of Amalgamation’ (4 pages), Part 3 covers ‘Human Service Organisation: Kew Residential Services’ (9 Pages). The research includes an analysis of demographic change over time, and summaries of interviews with residents and council officers. The file also includes the text of a talk provided by Lisa D’Acri to the Society in 1997 on Researching Kew’s History. Specific organisations covered include: Kew Cottages, St Nicholas Parents Assn. Inc.kew historical society - archives, kew - history, social services - kew (vic), local government amalgamations - kew (vic)kew historical society - archives, kew - history, social services - kew (vic), local government amalgamations - kew (vic)