Two copies of a typed letter with printed letterhead, dated April 16, 1937. Letter is to Mr. F. H. Godfrey of F. H. Godfrey Engineering Co. from Otto? Jacobson of the Washington Veneer Company. The letter mentions the hardness of the water and the improvements in the boilers since using the Scalebuoy.sciences, instruments - general, scalebuoy, bill ashman collection - correspondence, e e westman, millard lemon, w h schultz, washington veneer company, f h godfrey engineering co washington, f h godfrey, o jacobson

Note from Henderson & Goodison, Beehive Stores, Sandhurst 11 July 1889, t. Mr. Connelly. 'Dear Sir, can you let Miss Ross have her cheque today, yours truly, H. Henderson' Image of Beehive building on top LH side of letterhead.business, legal, henderson & goodison, connelly, tatchell & dunlop, henderson & goodison, beehive building

[a] Cohns printed manilla envelope handwritten June-Sept 1942, 'Stocks of Crown Seals, Sundry papers & Figures relating thereto. [b] Pinned documents relating to above. [c] Pinned documents relating to above. One document contains a 1940's Letterhead for Carlton and United Breweriesbendigo, industry, cohn bros brewery

Unsigned and undated, Blurry carbon print letter with printed letterhead Stevenson Bros., Motor Service Station, Hargreaves Street, Bendigo (next to Crown Hotel). The writer asks for a report on the scalebuoy in relation to the running of the motor, heat, oil, carbon and petrol economy since the purchase of the scalebuoy(s).sciences, instruments - general, scalebuoy, bill ashman collection - correspondence, fargo trucks, de soto cars, stevenson bros, crown hotel

Glassed fronted with black frame containing 2 telegrams dated 4/9/70 & 31/8/70 from the Telegraph Office in Blackburn, Vic. 3130. A newspaper article from The Age dated Monday 31/8/1970. Letterheaded Australian Redcross Society, Vic. Division.Foon's photographics (Wonthaggi) (? framed by them?)

Yields information about the sale of SEC tram stop signs following the closure of the SEC Ballarat operated system.Letter and associated receipts and comments for the sale of an "Cars Stop Here" sign by the SEC to Mr. L. E. Butler of 103 Bell St Ballarat, for 20c. Documents on Printed SEC letterhead or forms. Dated 21/10/1971 to 28/10/1971 - have been stapled together.trams, tramways, letters, sales, tram stops, signs, sec

Letter on A4 M>Tram letterhead to Gabriel Heremes, OHS Representative at Malvern Tram Depot responding to a number of issues at Malvern Depot, dated 18 July 2003. Also other locations noted. Signed by Chris Haritidis Operations Supervisor and Darren Carey Customer Service Manager.trams, tramways, m>tram, depot, malvern, oh&s, unions

The letter to William Ferrier of South Warrnambool from the Prime Minister and the Parliament of the Commonwealth recognised the significance of William’s brave and courageous lifesaving act to the people of Australia; “They all feel that your conduct was worthy of the best deeds done by British sailors in the past and they are proud to know that Australia can produce such as you.” The story of that brave rescue follows on below … The ship from which the sailors were rescued was the three-masted, iron and steel barquentine the La Bella, built in Norway in 1893. She was one of two iron and steel ships by Johan Smith, The company was one of the leading shipping families in Tvedestrand, Norway. She was significant to Norwegian shipping, being one of only 27 iron and steel ships ever built in Norway. She was registered in New Zealand and engaged from 1902 in inter-colonial trading of timber in the Pacific, between New Zealand and Australia and was often in Port Phillip Bay, Victoria. On 5th October 1905, the twelve-year-old La Bella left Lyttleton, New Zealand carrying a cargo of timber bound for Warrnambool, Australia. She was manned by a crew of twelve: the Master, (Captain Mylius, previously 1st Mate of La Bella, appointed Captain to La Bella on 6th February 1903) 2 Mates, Cook, six able seamen, one ordinary seaman and a boy. Bad weather en route caused her to shelter at Burnie on Tasmania's North West coast. On November 10th, the 37th day of her journey, La Bella approached Warrnambool. Captain Mylius steered her towards Lady Bay Channel in heavy south-west seas and evening mist. He ordered the helmsman to steer for the light. As the ship came round, a tremendous sea struck her on the port quarter, causing her to breach broadside in a north-westerly direction into breakers. The helm was brought round twice more, but each time heavy seas broke over her, the third time throwing the La Bella on to a submerged reef in Lady Bay now known as La Bella Reef (about 100 yards from the Warrnambool breakwater). The sea was so rough that it even wrenched a one-and-a-half ton anchor from its fastenings and into the sea. As Captain Mylius headed to the steel wheelhouse, intending to send up a rocket flare, a huge sea slammed the steel door into him (resulting in massive bruising front and back) Despite his injuries he still managed to set off a blue light, which he held up in his hands. La Bella’s lifeboats were filled with seawater and broke up on their chocks. The blue light was the first indication to people on the shore that there was a ship in distress. The Harbour Master, Captain Roe (who lived in the Harbour Master’s House opposite Flagstaff Hill), organised a group of volunteers to crew the lifeboat because the trained crew was unavailable; the crewmen were working on a steamer in Port Fairy at the time. He then poured oil onto the water to try and smooth the sea. At around 11 pm three of the crew took shelter in the steel forecastle but the sea crashed into it and broke it up. While the rest of the crew and onlookers watched helplessly in the moonlight the bodies were washed away into the sea, never to be seen again. Some of the crew lashed themselves to the weather rail to keep from being washed away. Watson, the ordinary seaman, became tangled in the rigging lines and was too weak to move, so the 2nd Mate, Robertson, put a line onto him so that he wouldn’t wash off. Around 11 pm three of the crew were unconscious from exhaustion. The situation on La Bella was becoming dangerous. The 2nd Mate moved to the ‘house’ and soon afterwards the ship slipped in the heavy sea. The lashings of the 1st Mate and the ‘boy’ Denham had kept them safe until about 2 am when they were washed overboard; no one was able to help. One by one, the exhausted crew were being washed overboard, too weak to hold on any longer. During the night the La Bella had broken into two and the deckhouse ran out towards the sea. Two more men drowned when trying to reach the lifeboat. By sunrise, the only survivors of the twelve were the Master, 2nd Mate and three seamen. Early in the morning, Captain Roe used the rocket apparatus on shore to try and shoot a line to the ship for a safer rescue but each attempt fell short of the target. Several attempts were made by the lifeboat to rescue the stricken sailors, but the rough conditions made this difficult for the boat to get close enough to the ship and the lifeboat had to return to shore. During a final attempt to reach the ship Captain Mylius ordered his men to jump into the sea. Leonard Robertson, 2nd mate, jumped and swam towards the lifeboat, taking hold of the boat hook offered to him. Oscar Rosenholme managed to reach the boat floating on a piece of timber from the ship’s load and a third survivor, Noake, also made the boat. Along with the lifeboat rescue crew, 25-year-old William Ferrier rowed his small dingy through the heavy seas and managed to rescue the Captain, whom he landed on the breakwater. Ferrier then returned to the ship to attempt a final rescue, losing his oars and rowlocks into the high sea. Using just a spare paddle he skulled towards the La Bella, reaching her stern in time to cut loose the lone surviving sailor, Payne, from the lashing that held him to the ship; the terrified sailor dropped from the ship and into the dingy. Shortly after the last man was rescued, the La Bella was lifted by a huge wave and crashed back down on the reef; she broke up and sank. The ordeal had lasted ten hours. The survivors were taken to the nearby Bay View Hotel and gratefully received warm food and clothing, medical attention and a place to sleep. In the following days, an unidentified body of a young person has washed ashore; it was either Watson or Denham. The body was buried in the Warrnambool cemetery with an appropriate gravestone and inscription. William Ferrier became a national hero as news of the daring rescue spread. In recognition of his bravery in the two daring rescues, he was awarded the Silver Medal for Bravery by the Royal Humane Society and was honoured in the letter from the Prime Minister and the Parliament of the Commonwealth, telegrams and a cheque for £20 from the Governor-General, over £150 subscribed by the public, including Warrnambool and district and readers of The Argus, and a gold medal from the Glenelg Dinghy Club of South Australia. Ferrier’s rescue efforts are one of the most heroic in Victoria’s shipwreck history. (William Ferrier’s son, Frank, received a similar award almost fifty years later when he helped rescue four members of the crew on the yacht Merlan after it ran on to a reef near the Point Lonsdale Lighthouse. ) The wreck of La Bella now lies on her port side in 13 metres of sheltered water inside the reef she struck. The bow section is relatively intact and part of the stern has drifted north-easterly towards the mouth of the Hopkins River. The reef the La Bella struck now bears its name. Those five rescued from the La Bella were Captain George Mylius, Leonard Robertson (2nd Mate, 21 years old), R. Payne, Oscar Rosenholme and Jack Noake. Those seven who lost their lives were Mr Coulson (1st mate), Charles Jackman (cook) Gustave Johnson, Pierre Johann and Robert Gent (all able seamen), Harry Watson (ordinary seaman) and Jack Denham (ship’s boy), Captain Mylius was found guilty of careless navigation; he had sailed into the bay without the services of a pilot. His Master Certificate was suspended for twelve months. Later he was also charged with the manslaughter of one of the crew who had died when the La Bella was wrecked but found not guilty. The event’s adverse publicity and damage to his career took a toll on his health and he died of a heart attack six months after the wreck; he was only thirty-seven. His body was buried in the Melbourne General Cemetery. The La Bella was “the best documented of all sailing ships owned in New Zealand”. Her record books, ship logs, correspondence and supporting papers are still available. At the time of the tragedy, she was owned by Messers David C.Turnbull and Co. of Timaru, New Zealand timber merchants and shipping agents, who had purchased her on 13th December 1901. A detailed account of the last journey of La Bella can be read in “Leonard Robertson, the Whangaroa & La Bella” written by Jack Churchouse, published in 1982 by Millwood Press Ltd, Wellington, NZ. As well as this letter, Flagstaff Hill’s La Bella Collection includes a photograph of the wrecked La Bella, a brass rail holder and a postcard of William Ferrier with four of the survivors. Some 15 – 17 ships are believed to have sunk in Lady Bay, but only two have been discovered on the seafloor; the “La Bella” and the “Edinburgh Castle”. Both wrecks are popular diving sites and are preserved as significant historical marine and marine archaeological sites. This original congratulatory letter sent to William Ferrier by the Prime Minister and Government of Australia demonstrates the importance attached to his efforts for Victoria and to Australia. The letter is part of the La Bella Collection and is significant at both a local and state level. Its connection to the La Bella shipwreck and the rescue of five survivors highlights the dangers of Victoria’s Shipwreck Coast. The letter to William Ferrier from the Australian Government acknowledges the bravery of ordinary Australians who risked their lives to save victims of shipwrecks along the coast. The letter is significant to the history of Warrnambool as it honours William Ferrier, a local fisherman whose descendants continue to live in the area. It highlights the way of life of people who lived in coastal towns in 19th century Victoria and the effects of shipwrecks upon them. The letter connects to the postcard of William Ferrier with four of the five rescued crew, the photograph of the wreck of the La Bella and the artefact from the wreck, the rail holder. This letter is significant because of its association with the sailing ship “La Bella”. The “La Bella” is of local and state and national significance. It is one of the only two shipwrecks discovered in Lady Bay, Warrnambool, out of the 15-17 shipwrecks in the bay. Letter to William Ferrier of South Warrnambool from the Prime Minister and Members of Parliament commending him on his bravery. The printed letterhead includes a coat of arms in the top centre and the official address. The letter is very neatly hand written in black pen and includes 4 signatures of Members of Parliament. The rectangular paper is cream coloured with some yellow/brown discolouring. It has the letterhead on the right hand side of it and the written letter begins below the letterhead. The paper has been folded so that the right side becomes the cover page of the letter. The writing is continued onto the inside right hand page of the folded paper and the writing ends here. There is more recent writing on the bottom right hand corner of the back page. The paper has been officially folded in half a total 3 times and there is heavy discolouration on the sections that form the front and back of the folded letter. There is a 4th fold line that is less pronounced that the other folds and would make the paper the size to fit into a pocket. At several fold creases the paper has worn through. The edges of the paper have minor tears. The printed coat of arms is that of the House of Representatives. Underneath is printed “The Parliament of the Commonwealth, / Parliament House / Melbourne”. The hand written, letter is dated “14th November, 1905” and addressed to “Mr. William Ferrier / South Warrnambool” The letter begins “The Speaker, the Prime Minister and Members of the Ministry and its supporters, the Leader and Members of the Opposition, the Leader and Members of the Labour Party, being all the Members of the House of Representatives of the Federal Parliament of Australia” … It continues “desire to express to you their appreciation of your bravery in skulling out to the wreck of the “La Bella” at Warrnambool on Saturday, 11th November, 1905, and recovering therefrom two of the crew who were in imminent danger of their lives. They all feel that your conduct was worthy of the best deeds done by British sailors in the past and they are proud to know that Australia can produce such as you.” The letter is “Signed on behalf of the Members – Speaker (Frederick Holder ), Deputy Leader of the Opposition (Joseph Cook ), Prime Minister (Alfred Deakin), Leader of the Labour Party ( J.C. Watson)” On the back of the letter is blue ink handwriting “OWNER / G. FERRIER / TO. BE. PHOTOGRAPHED / 27-4-76”la bella, william ferrier, bill ferrier, lady bay, 1905, 10th november 1905, 11th november 1905, parliament of the commonwealth, prime minister, australian government, new zealand, flagstaff hill, warrnambool, shipwrecked coast, flagstaff hill maritime museum, maritime museum, shipwreck coast, flagstaff hill maritime village

A fundraising letter sent by Melbourne Legacy in 1991 to promote Badge Week sales to existing donors. The letter talks of the dream of a group of men to provide moral comfort to the widows and dependents of their fallen comrades. The legacy concept that grew from that dream became Melbourne Legacy. The spirit that bound the ANZACS in war was to bind them in peace. The picture on the letterhead shows a widow and two children with the Legacy Torch emblem and the words: "Legacy cares for Australia's biggest family, Lest you forget". The brochure showing the badges includes denominations from $10 to $5,000A record of direct marketing material from 1991.White A4 paper with black type x 2 pages is a marketing letter in 1991 and a small colour badge brochure x 4 pages showing badges for sale.badge week, fundraising

Letters written by Alfred G Ferris No 2156 AIF from Training camps in England. refer cat No 4183.3P for his service details..1) letter, “ “YMCA, H.M.Forces On Active Service” letterhead, print in red and black, ruled lines, hand written in black pen, dated. .2) Envelope, yellowish colour, green postage stamp, hand writing in black pen. .3) .4) letter, same as .1) different date and Camp..1) Main points, “Lark Hill Salisbury Plain England, 24th sept 1916”, “Dear Mother”. .2) addressed, “Mrs A.E.Ferris Terrick Terrick Via Pyramid” .3) Main points, “Hurdcott camp 23 Nov 1916”, “Dear Mother & ones at home”.letters, ymca, envelopes, ww1

A letter regarding the possible further education of a National Service recruit following their discharge from service. Quarto sized white paper with blue 'Australian Force Vietnam' letterhead. Handwritten letter from Bernard Livingston to the Principal of the Ballarat School of Mines, Jack Barker, relating to courses offered at the Ballarat School of Mine. A second sheet of paper is a carbon copy of a typed response from Jack Barker, bernard livingston, e.j. barker, vietnam, australian force vietnam, ballarat school of mines, vocational education, visual arts, national service

Margaret Stevens was the inaugural Head of Nursing at the Ballarat College of Advanced Education from June 1985 until her retirement in 1989. During the 1980s there was a growing acceptance around Australia that Nurse Education needed to be more science based to allow nurses to cope with the vastly increased appearance of technological devices in the hospital wards. The response was to shift such training into Higher Education institutions. The State Government decided that Nurse Training in Ballarat should move from the Hospital to Ballarat College of Advanced Education. in 1986. Margaret Stevens had been a senior Nurse Educator at the Ballarat Base Hospital for many years and was selected by mutual agreement between the two institutions to devise the new course and plan its implementation so that it would gain the approval of the Nurse Registration authority. In addition to consulting widely with other Nurse Education specialists and supporting departments in Ballarat College of Advanced Education, Margaret negotiated with over 70 medical establishments to work out arrangements by which the students would be placed in work experience as required by the course. She was also involved in the required additional staff appointments and in planning for a new building on Campus. The course was commenced in 1986 and the transition successfully achieved, thanks largely to Margaret's diligence. In 1987 the Review of Registration of Health Practitioners interim report was published by the Health Department Victoria. Margaret Stevens was appointed by the Health Minister to represent the College of Nursing, Australia. This was a landmark review with long-reaching implications. At the time of her death on 23 March 2015 she was a member of the Board of Ballarat Community Health, and was identified as follows R.N.; B.App.Sc (Nursing); Post Basic: DipEd(N); Kellogg Fellow (USA 1984-85), M.Ed. (USA) & 1st program of M.Ethics Grey lever arch folder of notes, faxes and timetables relating to the teaching of the Diploma pf Applied Science (Nursing) at Ballarat College of Advanced Education (now Federation University Australia). Includes a letter of Ballarat College on Advanced Education 10th Anniversary letterhead, student lists, student placement, timetablesnursing, anniverary, letterhead, ballarat college of advanced education, elaine duffy, jan drennan, university women

Account rendered issued by Denton Bros., Haters and Mercers, Bendigo to Mr. K. Guiney, Sternberg Street, Bendigo, for £14/15/6. Rectangle with blue infill with 'Suited by Denton Bros, the tailors, Mitchell St Bendigo' with man drawn wearing suit and top hat, in top LH of letterhead.bendigo, business, denton bros hatters and mercers

Letter paper printed in dark blue on cream paper. Printed letterhead, W. J. G. Bloomfield, Machinery & Hardware Merchant, City Family Buildings, 51 High Street, Bendigo. The left edge of the page lists the merchandise available and Local Agent for Ingersoll-Rand (Aust.) Pty. Ltd.business, printers, cambridge press, cambridge press collection, w j g bloomfield, city family buildings, ingersoll-rand (aust.) pty ltd

Account written on blue paper with A.O.F. letterhead and dated September 1870. Account is for 200 Envelopes 4/- and 1 Members Col-d Certificate 2/-. Total £0-6-0. Bendigo United District A.O.F. impression stamp on the paper. 182 written in the top left corner and circled.societies, aof, correspondence, ancient order of foresters no 3770 collection - account, a.o.f., court king of the forest, the bendigo united district

City of Bendigo mayoral acceptance of invitation for Myer manager.Mayor of Bendigo, Cr. JCM Jeffrey, accepts the invitation of the Management and Directorate of Myer Bendigo to attend a dinner on the 28th January 1970; at the Shamrock Hotel in honour of the occasion of his retirement of Mr. JF Mahoney as Manager of Myer Bendigo. Acceptance on the City of Bendigo letterhead, written 12th January 1970.social history, myer business history

Thirteen typed copies of a letter in reference to the return of Share Certificates because of the Liquidation of the Company. Letter unsigned and undated. Typed on paper with Hanro letterhead. One copy is signed by W B H Neill and E F Granger and the third signature is unreadable and is date stamped 15 October 1929.hanro, clothing, share register

Ethel Pattison Testimonial on Guest's Automotive Sales & Service, cnr Mundy & Hargreaves Streets Bendigo on letterhead paper dated 10/4/54. Signed A.W.Pulfer. The writer was Manager of Kia Ora Products for ten years. Ethel worked for Kia Ora for approximately five of those ten years.pattison, ethel pattison bendigo history, personal reference, bendigo, guests automotive bendigo

See Cat 5109P 1. Single sheet letterhead is from F.B. Cottman, Tel WF 4557, 40 Glyndon Road, Camberwell F6, Vic. It is a referral about Edward Hildebrandt's employment 1949-1953, signed by F B Cottman. Written in ink. 2. Letter to Marjory. Personal notes and mentions Edward (Ted).employment, referrals

Buff coloured account rendered issued by The Northern Seed Supply Co., seed service station, to Mrs Guiney, Sternberg St, dated 1st July 1937, for 10/-. Letterhead on account has ornate lettering and scrolls. "Seed plant and tree merchants, art florists, importers.'' J.V. Schenck, Manager.bendigo, business, northern seed supply company

Printed Letterhead in large scrolled letters 'The Equity, Trustees, Executors, & Agency Company Limited 52 Queen Street Melbourne dated 24th September 1895 to The Manager Cohn's Brewery, Bendigo. Typed print message re: changing power from Madame H J Bouteau to Mons C Bouteau.bendigo, industry, cohn bros brewery

Document, Dean Henry Backhaus Committee, Expenses in relation to Souvenir Envelope.1000 printed 2 colour envelopes $106.00 plus 20% sales tax $21.20 Total $127.20. Account payable to: Express Printers P.O.Box 670, Epsom 3551. On the reverse is the official letterhead of Dean Henry Backhaus Centenary.Express Printers, Epsombendigo, church, dean henry backhaus

Two sheets of letter paper with printed letterhead. Date line ends 193-. Name of H. McWilliams, 5 Allan's Walk, Pall Mall, Bendigo. Stock & Share Broker. Member Bendigo Stock Exchange. Printed in black on cream paper. Sheets are different sizes. Pinned together with a 14mm pin.business, printers, cambridge press, cambridge press collection, h mcwilliams, bendigo stock exchange

Five copies of a letter to Paul A. Douden & Company from W. E. Humphrey, Chief Engineer, dated November 12, 1937. Paper has printed letterhead with a photo of the rubber company at the top. Writer mentions that they are pleased with the work of the Scale Buoys and that there is no scale in the pipes. Previously they had to replace piping regularly.sciences, instruments - general, scalebuoy, bill ashman collection - pennsylvania rubber company, paul a douden & company, w e humphrey

Yields information about the nature of correspondence between the SEC and the City re Council issues.Copy of a letter on Electricity Supply Department letterhead, quarto paper typed, from Engineer and Manager (Melbourne) to City of Ballarat, dated 23-9-1965, with a copy to the "Works Superintendent", about the condition of the drainage in Gregory St, storm water not getting away - stagnant. Signed F, K White as Manager,trams, tramways, city of ballarat, drainage, depot

687.1 - A4 sheet of white paper printed up for 'Ballarat Tramway Museum" letterhead, introduced Sept. 1997. Features colour photo image of tram 27, Museum name, address and words "Ballarat Trams are Ballarat History" and "Ballarat Vintage Tramway". 687.2 - black and white version - image of this version.trams, tramways, btm, letterhead, stationery

Joseph Henry Abbott arrived in Australia from Birmingham England in 1852 aged 22 hoping to make his fortune on the goldfields. In 1853 he opened a store in Bendigo, Abbott and Co and from there began a lengthy career as a business man supplying the local community with goods and services including owning and operating the New Times Boot Market & Factory in Pall Mall, Sandhurst, run by his wife, Anne (nee Deague). J H Abbott’s main ambitions were to serve on the local and state councils. He was elected Chairman of the Sandhurst Borough Council in 1860, Mayor of the City of Bendigo in 1891 and was gazetted a Justice of the Peace in 1864. Over his lifetime J H Abbott was closely linked to nearly all the leading institutions in Bendigo and worked for the benefit of local charities. He was trustee of the Bendigo Art Gallery and a Freemason and was said to be the first person in Bendigo to have a telephone installed in1882 between his residence and his business in Pall Mall. After JH Abbott died in 1904 he passed on his businesses to his son JH Abbott Jnr and adopted son RHS Abbott. These businesses continued to trade under the name JH Abbott & Co and today still operates under the name Abbott Supply although the last of the family interests ceased in 1986. Abbott and Co acted as agents for larger Melbourne based suppliers such as Briscoe & Co and the Australian Explosives & Chemical Co. Printed and handwritten paper invoice from Australian Explosives & Chemical Co to JH Abbott & Co dated 7th July, 1898 for the purchase of dynamite and gelignite. The invoice artwork/ letterhead and layout is especially notable due to its association with Troedel & Co, Master Printers and Lithographers and pioneers of the Melbourne printing industry.city of bendigo mayor, shire of strathfieldsaye, mayor abbott, city of greater bendigo commerce, making a nation exhibition, briscoe & co, australian explosives & chemical co

Letter, written on paper with printed letterhead and emblem, and dated March 14, 1877. Letter is from Wm. Rowe in acknowledgement of a letter he received from Mr. G. H. Smith containing a one-pound note. He mentions that the money has been placed to his credit on the books of the Court.societies, aof, correspondence, ancient order of foresters no. 3770 collection - correspondence, court king of the forest, g h smith, wm rowe

Letter, MMTB letterhead, typed on a quarto sheet, to Mr. A. Berg, Conductor 5237, South Melbourne Depot undated, signed by R. C. Drummond Traffic Manager enclosing a copy of a letter from Carol Frank Mas dated 6/8/1971 complimenting Mr. Berg on his work as a conductor.trams, tramways, mmtb, conductors, letters, behaviour