The Arthritis Foundation of Victoria enjoyed the support of many members who volunteered their time to assist the Foundation in supporting its members. This photo depicts member and volunteer, Dorothy Balodis, answering a telephone enquiry at Action House, the Arthritis Foundation of Victoria's headquarters. A different photo of Dorothy appears on page 15 of the No 43, March 1987 issue of the Arthritis Foundation of Victoria's quarterly newsletter, News Review. It accompanies an article titled, "Telephone Volunteers - A Rewarding Interest".Black and white medium close up photo of a woman sitting at a desk. She is on a telephone call. On the desk, there are various papers and folders, two Yellow Pages telephone directories, as well as other office-related items. The desk is in the corner, against the wall, and there is a large noticeboard on the wall above it.[On a yellow sticky note, handwritten in blue ink] AFV Volunteer, Mrs Dorothy Balodis ["Balodis" is crossed out] BALODiS answering telephone enquiry calls. [On the same sticky note, handwritten in pencil, in the top right corner] '87. [On the same sticky note, handwritten in pale blue/aqua ink] 77% 76% ["76%" is crossed out]arthritis victoria, av, arthritis foundation of victoria, afv, telephone enquiries, telephone volunteers, dorothy balodis, member services, 1987

Arthritis Foundation of Victoria (AFV) volunteer telephone helpline counsellor, Dorothy Balodis, accesses information from the AFV library to assist her respond to helpline enquiries. A cropped version of this photo appears on page 7 of the 1992 Annual Report with the caption: "Volunteer telephone counsellor Dorothy Balodis, finds helpful information in the Foundation's library for one of the thousands of requests received every year."B&W photo of a woman holding an open book, which is titled "Treating Arthritis". She is standing in front of some rows of shelving filled with books.arthritis foundation of victoria, afv, library, resource centre, books, educational resources, educational material, dorothy balodis, volunteer, telephone counsellor, helpline, c1992