Annual report providing overview of activities and achievements including: incorporating Hear A Book and Seeing Eye Dogs Australia, partnering with ABC Commercial to expand the availability of audio titles, new facilities in Orange and Cairns, launch of Graduate Certificate in O&M courses, decision to sell St Kilda Road, Burwood School and Enterprises building in Prahran and redevelopment of the sensory playroom in Enfield.1 volume with illustrations providing overview of organisational achievementsjean mcnamara, donald fraser, lyn allison, leigh garwood, julie rae, glenda alexander, maryanne diamond, rochelle hutson, chris cussen, roger cussen, cathy heenan, barbara smith, chris edwards, lara giddings, jacob law, vanessa clayton, cecily barker, mark pelgrave, alan nemth, cooper hallcroft, aaron hallcroft, roslyn atkinson, kate law, dame elisabeth murdoch, adrian smith, peggy soo, governor general michael jeffrey, natalija lambert, meri-jace lamber, maurice gleeson, mark walters, renae williamson, penny stevenson, kenny johar, alex turner, emily ryan, morgan jenkins, michael todorovic, graham rawlins, bill shorten, bruce scotland, reg hinsley, june combey, marian jones, tammy-jo sheenan, david truong, trish anderson, richard carbone, rafe manuell, corporation records, vision australia, gerard menses, kevin murfitt, christine harding, greg hempenstall, michael simpson, trish egan, tim evans, paul bunker, jennifer gibbons, owen van der wall, keith barton, paul gleeson, ross mccoll, theresa smith-ruig, jan lovie-kitchin, tony hanmer, nick carter, david speyer, ron mccallum, anthony callea, danijela zebic