Tourism Education and Training at Ballarat University College - A Submission to Tourism Victoria for the 1993 Victorian Tourism Awards, industry Education CategoryWhite soft covered book of 21 pages and five attachments.Alterations, deletions, additions and markings throughout book.mary hollick, demonstrating business success through specific marketing activities, outstanding features of ballarat university college's programmes, staff development activities, raising professionalism in the tourism industry, meeting industry needs, details of ballarat university college's tourism courses, student evaluation comments, the industrial experience programme, reverend ronald albiston, jane mccormack, john greenslade, emma molloy, gabrielle mullaly, michael pearlman, peter hiscock, professor peter lloyd, peter price, lloyd steer, jane westwood, anne hywood, graham couch, geoffrey conaghan, wayne treeby, colin bansgrove, patrick hope, denis shanahan, trevor hastings, pandora kay, sue williamson, customer service, toruism courses, accreditation, university of ballarat