A4 book compiled by the University of Ballarat Financial and Resource Services Branch. Appendices include: * Statutory requirements for Financial & Planning Services Branch * Halls of Residence Strategic Plan * Campus Amentities Strategic Plan * Finanace Database Volume Statistics * Client Survey - PLanning Services and Budgeting Services * Recent In-House I.T. Development * Processes to be investigated/Introduced Tables include: * Staffing by level, gender and age * Fianancial & Resource Services Budget, 1997 * Fianancial & Resource Services Budget, 1998 strategic plan, fiancial planning, robert hook, mission, vision, values, staffing, information technology, halls of residence, student accomodation