Ballarat University College - A submission to Tourism Victoria for the 1993 Victorian Tourism Awards - Industry Education CategoryWhite soft covered book of 27 pages with 6 attachments. outstanding features of ballarat university's tourism courses, staff development activities, raising professionalism in the tourism industry, meeting industry needs, details of ballarat university college' tourism courses, innovations in new training & education concepts, barry davis, megan waring, stewart toplis, anthony dean, sue nicholls, andrea carroll, michelle connelly, carolyn jeffs, peter leersen, lisa louey, david noy, therese o'brien, sally parker, alicia pickering, scott pickett, chris pittaway, julie-anne reither, duncan skene, james veitch, tourism, customer service