The cookies were distributed to V/Line customers in 2018 as a placatory measure during an extended period of service disruption.Workplace issues and provision of consumer services (public transportation).Cookie: white icing with colour pictorial representation of V/Line VLocity train; sealed within a cellophane wrapper.Wrapper: nutritional information; manufacturer details; ingredients; "Thank You - V/Line"; use by date - 28/11/2018.btlc, ballarat trades and labour council, ballarat trades hall, rtbu, rail, tram and bus union, v/line, public transport victoria, locomotives - vlocity trains, customer service