Margaret O’Loughlin was born in Beechworth at the old hospital in 1937. Her father was born in Greta West and Mother is from Timboon. Margaret spent her life in the Beechworth area where she was educated and worked at the post office in the telephone exchange. Working at the exchange gave Margaret a behind the scenes understanding of the community from working the switch board and connecting vital services such as the fire brigade, the doctor and mental hospital in Beechworth. This oral history recording was part of a project conducted by Jennifer Williams in the year 2000 to capture the everyday life and struggles in Beechworth during the twentieth century. This project involved recording seventy oral histories on cassette tapes of local Beechworth residents which were then published in a book titled: Listen to what they say: voices of twentieth century Beechworth. These cassette tapes were digitised in July 2021 with funds made available by the Friends of the Burke.Margaret O’Loughlin’s life story is significant to the Burke Museum as she was born and raised educated and worked in the district her whole life. She married and had three children. She was community minded and worked in the Post Office while her husband worked in the local mental hospital. As a family they then lived next to the Fire Station in the fire house and their knowledge of the township spans the 1900s. Margaret saw changes in the town from a communications perspective, working in the telephone exchange sending messages via Wangaratta and until a time that the exchange became automated. After that she continued working in a face to face roll at the Post Office and had an intimate knowledge of the town. Her husband worked for 31 years at the mental hospital, Mayday and the couple saw changes to the town and community brought about be World War II. This oral history account is socially and historically significant as it is a part of a broader collection of interviews conducted by Jennifer Williams which were published in the book 'Listen to what they say: voices of twentieth-century Beechworth.' While the township of Beechworth is known for its history as a gold rush town, these accounts provide a unique insight into the day-to-day life of the town's residents during the 20th century, many of which will have now been lost if they had not been preserved.This is a digital copy of a recording that was originally captured on a cassette tape. The cassette tape is black with a horizontal white strip and is currently stored in a cleat flat plastic rectangular container. It holds up to 40 minutes of recordings on each side. Mrs Margaret O'Loughlin /listen to what they say, beechworth, oral history, burke museum, post office, margaret o'loughlin, mayday, mental hospital, communications, fire house, telephone exchange