President's overview of the year including: difficulties in securing funds from estates who use wording other than specified by the association, opening of an office in Geelong, return of Michelle Noyce in the Queensland office, competition for donated dollars, role of Phyllis Gration in passing law that assistance dogs should not be excluded from transport or public place, holiday at Seamist in Otways for Swish Club and various staff members and their families, visits from Bill Thornton (Canada) and Alan Brookes (Int. Federation of Guide Dog Assoc. for the Blind), information on how the program works, appeal for volunteers and opportunities for speaking engagements, and profile of Phyllis Gration.1 volume with text and illustrationsannual reports, lady nell seeing eye dog school, phyllis gration, michelle noyce, bill thornton, alan brookes