A Submission to Tourism Victoria for the 1999 Ansett Australia Victorian Tourism Awards - Industry Education Category by Centre for Tourism University of Ballarat.White soft covered book of 24 pages and attachments.history and nature of our business, business success, contribution to the development of tourism at the local, regional and state levels, raising professionalism in the tourism industry, michael pearlman, jane picken, wendy liddell, arden joseph, mary hollick, alex ruggero, kendall airlines, john simos, sandra leach, monika heim, jeff floyd, jacqueline turner, nicole tangey, andrew duncan, deidre k. giblin, robert edwards, anne saunders, jenny nemeth, alice mills, nicole mackley, luis m diamonon, david riley, olivia hazledine, tourism victoria, jenny meaney, belinda pearce, peter freund, kerry kyriacou, mary hickey, ulla hiltula, ken hore, tracey hull, tom smith, liz seymon, meryl hodgson, rosie king, gerard ballantyne, emma cottis, david dunoon, customer service, ansett, tourism awards