President's overview of the year including: the rationale behind dogs being on loan rather than owned, court case regarding ownership, issues around qualification of disability, an overview of puppy boarders and school experience program, four Queensland graduates, Charity Golf Day, fundraising results from Open Days, reproduced letters of appreciation, the work in the craft centre, appeal for opportunities for speaking engagements, two dog anecdotes from trainers, Phyllis Gration remembers the personalities of the various Lady Nell's she has owned over the year and recounts some experiences, the loan of seeing eye dogs by TV shows 'Stingers' and "Blue Heelers", closure of hostel, audit reports, ways to help, when in the company of a blind person, facts about and history of Lady Nell Seeing Eye Dog school, and profile of Phyllis Gration.1 volume with text and illustrationsannual reports, lady nell seeing eye dog school, phyllis gration, amanda jones, tom maddern, maria lewis, lesley marsh, wally waterhouse, bill watson, robert darnley, russell willis, warren ryan