Showing 58 items matching "victorian tourism industry"
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Federation University Historical CollectionReports, Measuring Perceptions of Service Quality Within the Attractions Sector of the Victorian Tourism Industry, 2005, 06/2005
... Measuring Perceptions of Service Quality Within the Attractions Sector of the Victorian Tourism Industry, 2005...victorian tourisim industry...literature review...service quality...attractions...tourism...Measuring Perceptions of Service Quality Within the Attractions Sector of the Victorian Tourism Industry, 2005 Reports David Lynch Mary Hollick ...32 page literature review by David Lynch, a Honours student at the University of Ballarat.victorian tourisim industry, literature review, service quality, attractions, tourism -
Federation University Historical Collection
Report, Community Plan for Dimboola and Nhill, 1996, 06/1996
... victorian tourism industry...Barker Library (top floor) Mount Helen goldfields victorian tourism industry tourism little desert national park mallee fowl dimboola nhill michael pearlman pink lake, dimboola wimmera Report compiled by five students of Tourism at University of Ballarat (later Federation University Australia) Community Plan for Dimboola and Nhill, 1996 Report Catherine Scott Ben Matthews Janine Hibbert Veronia Malesic Emma Condon ...Report compiled by five students of Tourism at University of Ballarat (later Federation University Australia)victorian tourism industry, tourism, little desert national park, mallee fowl, dimboola, nhill, michael pearlman, pink lake, dimboola, wimmera -
Federation University Historical Collection
Report, Echuca Moama Tourism Planning and Development Strategy, c1996
... victorian tourism industry...Barker Library (top floor) Mount Helen goldfields victorian tourism industry tourism alumni echuca moama hopwood's ferry murray river goulburn river campaspe river gaming Report compiled by three students of 'Tourism Planning and Development' at Ballarat University College (later Federation University Australia). ...Report compiled by three students of 'Tourism Planning and Development' at Ballarat University College (later Federation University Australia).victorian tourism industry, tourism, alumni, echuca, moama, hopwood's ferry, murray river, goulburn river, campaspe river, gaming -
Federation University Historical CollectionReport, Echuca Moama Tourism Planning and Development Strategy, 1993, 06/1993
... victorian tourism industry...Barker Library (top floor) Mount Helen goldfields victorian tourism industry tourism alumni echuca moama hopwood's ferry murray river goulburn river campaspe river gaming port of echuca Report compiled by four students of 'Tourism Planning and Development' at Ballarat University College (later Federation University Australia). ...Report compiled by four students of 'Tourism Planning and Development' at Ballarat University College (later Federation University Australia).victorian tourism industry, tourism, alumni, echuca, moama, hopwood's ferry, murray river, goulburn river, campaspe river, gaming, port of echuca -
Federation University Historical CollectionReport, Echuca Moama Tourism Strategy Environmental Sub-Plan, 1993, 12/06/1998
... victorian tourism industry...Barker Library (top floor) Mount Helen goldfields victorian tourism industry tourism alumni echuca moama hopwood's ferry murray river goulburn river campaspe river gaming port of echuca river red gums wetlands emmy lou paddle steamer star hotel echuca farmyard echuca coach house Report compiled by five students of Tourism at the University of Ballarat (later Federation University Australia). ...Report compiled by five students of Tourism at the University of Ballarat (later Federation University Australia).victorian tourism industry, tourism, alumni, echuca, moama, hopwood's ferry, murray river, goulburn river, campaspe river, gaming, port of echuca, river red gums, wetlands, emmy lou, paddle steamer, star hotel, echuca farmyard, echuca coach house -
Federation University Historical CollectionReport, Community & Organizational Plan for the Echuca/Moama Region, 1998, 12/06/1998
... victorian tourism industry...Barker Library (top floor) Mount Helen goldfields victorian tourism industry tourism alumni echuca moama murray river rich river golf and country club moama bowling club houseboats Report compiled by five students of Tourism at the University of Ballarat (later Federation University Australia). ...Report compiled by five students of Tourism at the University of Ballarat (later Federation University Australia).victorian tourism industry, tourism, alumni, echuca, moama, murray river, rich river golf and country club, moama bowling club, houseboats -
Federation University Historical Collection
Report, Tourism Asset and Infrastructure Compilation for Submission to Ararat Regional Tourism, c1991
... victorian tourism industry...Barker Library (top floor) Mount Helen goldfields victorian tourism industry tourism alumni ararat Report compiled by four students of Tourism at the Ballarat University College (later Federation University Australia). ...Report compiled by four students of Tourism at the Ballarat University College (later Federation University Australia).victorian tourism industry, tourism, alumni, ararat -
Federation University Historical Collection
Report, Tourism and Hospitality Industry Training Plan, 1993, 01/1993
... victorian tourism industry...Barker Library (top floor) Mount Helen goldfields victorian tourism industry geoffrey conaghan Blue manual Tourism and Hospitality Industry Training Plan, 1993 Report ...Blue manualvictorian tourism industry, geoffrey conaghan -
Federation University Historical Collection
Booklet - Report, Rob Tonge, How to Establish Farm Tourism Projects, 1990, 1990
... victorian tourism industry...Barker Library (top floor) Mount Helen goldfields victorian tourism industry farm accomodation holiday camps farm tourism agriculture White manual How to Establish Farm Tourism Projects, 1990 Booklet Report Rob Tonge Gull Publishing Services ...White manualvictorian tourism industry, farm, accomodation, holiday camps, farm tourism, agriculture -
Federation University Historical Collection
Report, Concept Study for the Development of The Railway Station for the Ballarat Regional Board, c1992, c1992
... victorian tourism industry...Barker Library (top floor) Mount Helen goldfields victorian tourism industry susan lyell sharron smith jennifer steain janene trickey alumni tourism ballarat railway precinct Blue report by four Ballarat University College Students in Tourism. ...Blue report by four Ballarat University College Students in Tourism. victorian tourism industry, susan lyell, sharron smith, jennifer steain, janene trickey, alumni, tourism, ballarat railway precinct -
Federation University Historical Collection
Report, A Tourism Market & Product Development Plan for the City of Ballarat, 1995, 22/11/2019
... victorian tourism industry...Barker Library (top floor) Mount Helen goldfields victorian tourism industry alumni tourism ballarat railway precinct jill dunn michael pearlman murray j. millard ian parker david kima eureka stockade black hill lookout lake wendouree camp street precinct tramway White report by three University of Ballarat Students in Tourism. ...White report by three University of Ballarat Students in Tourism. victorian tourism industry, alumni, tourism, ballarat railway precinct, jill dunn, michael pearlman, murray j. millard, ian parker, david kima, eureka stockade, black hill lookout, lake wendouree, camp street precinct, tramway -
Federation University Historical Collection
Reports, Backpacker Air Adventures Marketing Strategy and Campaign, 1996, 10/2006
... victorian tourisim industry...tourism...Barker Library (top floor) Mount Helen goldfields victorian tourisim industry tourism mary hollick trine nilsen kirralee walker chelsea wymer backpackers air adventures marketing strategy aerial tours grampians great ocean road wilson's promontory melbourne A report by three students of 'Applied Management Project - Tourism' at the University of Ballarat. ...A report by three students of 'Applied Management Project - Tourism' at the University of Ballarat.victorian tourisim industry, tourism, mary hollick, trine nilsen, kirralee walker, chelsea wymer, backpackers, air adventures, marketing strategy, aerial tours, grampians, great ocean road, wilson's promontory, melbourne -
Federation University Historical Collection
Report, Product Development Plan Volume 1 (Maryborough), 2008, 11/2008
... victorian tourisim industry...tourism...Barker Library (top floor) Mount Helen goldfields victorian tourisim industry tourism maryborough central goldfields dja dja wurrong aboriginal rock wells fossicking talbot A report by three students of Tourism at the University of Ballarat for the Maryborough City Council and the Central Goldfields Shire. ...A report by three students of Tourism at the University of Ballarat for the Maryborough City Council and the Central Goldfields Shire.victorian tourisim industry, tourism, maryborough, central goldfields, dja dja wurrong, aboriginal rock wells, fossicking, talbot -
Federation University Historical Collection
Report, Goldfields Consultancy Proposal, c2002
... victorian tourisim industry...tourism...Barker Library (top floor) Mount Helen goldfields victorian tourisim industry tourism goldfields victorian goldfields A report by four students of Tourism at the University of Ballarat relating to Victoria's Goldfields Region. ...A report by four students of Tourism at the University of Ballarat relating to Victoria's Goldfields Region.victorian tourisim industry, tourism, goldfields, victorian goldfields -
Federation University Historical Collection
Report, Goldfields Consultancy Proposal, 2002-5, c2002
... victorian tourisim industry...tourism...Barker Library (top floor) Mount Helen goldfields victorian tourisim industry tourism goldfields victorian goldfields bendigo ballarat avoca castlemaine maldon maryborough clunes dunolly creswick A strategic Marketing Plan by four students of Tourism at the University of Ballarat relating to Victoria's Goldfields Region. ...A strategic Marketing Plan by four students of Tourism at the University of Ballarat relating to Victoria's Goldfields Region.victorian tourisim industry, tourism, goldfields, victorian goldfields, bendigo, ballarat, avoca, castlemaine, maldon, maryborough, clunes, dunolly, creswick -
Federation University Historical Collection
Report, Emma Nuttall, Goldfields Consultancy Proposal, 2002-5, 1995
... victorian tourisim industry...tourism...Barker Library (top floor) Mount Helen goldfields victorian tourisim industry tourism goldfields victorian goldfields .1) Strategic Plan for Goldfields Region: Consultancy Proposal .2) A Strategic Marketing Plan by four students of Tourism at the University of Ballarat relating to Victoria's Goldfields Region. ....1) Strategic Plan for Goldfields Region: Consultancy Proposal .2) A Strategic Marketing Plan by four students of Tourism at the University of Ballarat relating to Victoria's Goldfields Region.victorian tourisim industry, tourism, goldfields, victorian goldfields -
Federation University Historical Collection
Report, Datab Pty Ltd, A Regional Tourism Development and Promotion Strategy for the Stawell and Halls Gap Area, 1995, 1995
... victorian tourisim industry...tourism...Barker Library (top floor) Mount Helen goldfields victorian tourisim industry tourism goldfields victorian goldfields stawell halls gap dunkeld big hill great western winery village brambuk living cultural centre grampians art gallery built heritage Notes in pencil by Mary Hollick, lecturer in Tourism at the University of Ballarat. ...A report of the the Stawell and Halls Gap tourism area.Notes in pencil by Mary Hollick, lecturer in Tourism at the University of Ballarat.victorian tourisim industry, tourism, goldfields, victorian goldfields, stawell, halls gap, dunkeld, big hill, great western winery village, brambuk living cultural centre, grampians art gallery, built heritage -
Federation University Historical Collection
Report, Read Sturgess and Associates Consulting Economists et al, The Economic Significance of Grampians National Park, 1994 (and other reports), 1990-4
... victorian tourisim industry...tourism...Barker Library (top floor) Mount Helen goldfields victorian tourisim industry tourism halls gap grampians grampians national park recreation water production bee keeping arapiles dunkeld balmoral pomonal wartook population agriculture water supplies minerals hamilton ararat stawell horsham wimmera koorie heritage aboriginal heritage koorie art sites brambuk waterways wannon river wimmera river mount william creek rocklands reservoir lake lonsdale lake fyans lake toolando cherrypool mirranatwa zumstein Notes in pencil by Mary Hollick, lecturer in Tourism at the University of Ballarat. .1) Grampians Surround Strategy, 1990 .2) Tourism and the Grampians Region: A Background Paper, 1990 .3) Grampians Surround Strategy and Discussion Paper, 1991 .4) The Economic Significance of Grampians National Park for the Department of Conservation and Natural Resources, 1994 The Economic Significance of Grampians National Park, 1994 (and other reports) Report Read Sturgess and Associates Consulting Economists Trevor Budge and Associates Victorian Tourism Commission Hassell Planning Consultants ....1) Grampians Surround Strategy, 1990 .2) Tourism and the Grampians Region: A Background Paper, 1990 .3) Grampians Surround Strategy and Discussion Paper, 1991 .4) The Economic Significance of Grampians National Park for the Department of Conservation and Natural Resources, 1994Notes in pencil by Mary Hollick, lecturer in Tourism at the University of Ballarat.victorian tourisim industry, tourism, halls gap, grampians, grampians national park, recreation, water production, bee keeping, arapiles, dunkeld, balmoral, pomonal, wartook, population, agriculture, water supplies, minerals, hamilton, ararat, stawell, horsham, wimmera, koorie heritage, aboriginal heritage, koorie art sites, brambuk, waterways, wannon river, wimmera river, mount william creek, rocklands reservoir, lake lonsdale, lake fyans, lake toolando, cherrypool, mirranatwa, zumstein -
Federation University Historical Collection
Report, Cindy Ross, An Integrated Tourism Strategy Plan for the Goldfields Region: Community/Industry Research and Analysis, 1994, 03/10/1994
... victorian tourisim industry...tourism...Barker Library (top floor) Mount Helen goldfields victorian tourisim industry tourism victorian goldfields michael pearlman anastasia molloy ballarat bendigo maldon maryborough castlemaine goldfield tourism avoca daylesford Yello report complied by four students of Tourism at the University of Ballarat An Integrated Tourism Strategy Plan for the Goldfields Region: Community/Industry Research and Analysis, 1994 Report Cindy Ross Kylie Clark Debra Lewis Jeanene Simmons ...Yello report complied by four students of Tourism at the University of Ballarat victorian tourisim industry, tourism, victorian goldfields, michael pearlman, anastasia molloy, ballarat, bendigo, maldon, maryborough, castlemaine, goldfield tourism, avoca, daylesford -
Federation University Historical CollectionDocument - Report, Township of Maldon Tourism Development Strategy, 1992, 18/06/1992
... victorian tourisim industry...tourism...Barker Library (top floor) Mount Helen goldfields victorian tourisim industry tourism victorian goldfields maldon built heritage national trust Report compiled by four students of Tourism at Ballarat University College (later Federation University Australia) Township of Maldon Tourism Development Strategy, 1992 Document Report Michelle Connolly Peter Leersen Lisa Louey Alicia Pickering ...Report compiled by four students of Tourism at Ballarat University College (later Federation University Australia)victorian tourisim industry, tourism, victorian goldfields, maldon, built heritage, national trust -
Federation University Historical Collection
Report, Community and Organisational Plan: Barwon Heads Village by the Sea"
... victorian tourisim industry...tourism...Barker Library (top floor) Mount Helen goldfields victorian tourisim industry tourism barwon heads village by the sea michael pearlman Report compiled by four students of Tourism at University of Ballarat (later Federation University Australia) Community and Organisational Plan: Barwon Heads Village by the Sea", Report Kylie Grace Sarah Gray Rebecca Mastertoun Michelle Meerbach ...Report compiled by four students of Tourism at University of Ballarat (later Federation University Australia)victorian tourisim industry, tourism, barwon heads, village by the sea, michael pearlman -
Federation University Historical Collection
Report, Lorne Tourism Development Strategy, 1992, 06/1992
... victorian tourisim industry...tourism...Barker Library (top floor) Mount Helen goldfields victorian tourisim industry tourism lorne erskine cumberland resort Report compiled by four students of Tourism at University of Ballarat (later Federation University Australia) Lorne Tourism Development Strategy, 1992 Report Susan Nicholls Kylie Pickering Stuart Toplis Jamie Veitch ...Report compiled by four students of Tourism at University of Ballarat (later Federation University Australia)victorian tourisim industry, tourism, lorne, erskine, cumberland resort -
Federation University Historical CollectionReport, Development of External Recreational Activities: The Cumberland Lorne, 1993, 1993
... victorian tourisim industry...tourism...Barker Library (top floor) Mount Helen goldfields victorian tourisim industry tourism lorne erskine cumberland resort peter morgan ross henderson michael pearlman walks won wondah falls phantom falls st georges river cascades kalimna falls Report compiled by Pater Jackman, a student of Tourism at University of Ballarat (later Federation University Australia) Development of External Recreational Activities: The Cumberland Lorne, 1993 Report ...Report compiled by Pater Jackman, a student of Tourism at University of Ballarat (later Federation University Australia)victorian tourisim industry, tourism, lorne, erskine, cumberland resort, peter morgan, ross henderson, michael pearlman, walks, won wondah falls, phantom falls, st georges river cascades, kalimna falls -
Federation University Historical CollectionReport, Environmental/Physical Plan for Sorrento/Portsea Tourism Development, 1993
... victorian tourisim industry...tourism...Barker Library (top floor) Mount Helen goldfields victorian tourisim industry tourism sorrento portsea sand dunes clifftops Report compiled by five students of Tourism at University of Ballarat (later Federation University Australia) Environmental/Physical Plan for Sorrento/Portsea Tourism Development Report Kate Adams Trine Neilson Caroline Passlow Sallie Ridgeway Chelsea Wymer ...Report compiled by five students of Tourism at University of Ballarat (later Federation University Australia)victorian tourisim industry, tourism, sorrento, portsea, sand dunes, clifftops -
Federation University Historical Collection
Report, Concept and Market Study for the Development of a Time Tunnel in Hamilton
... victorian tourisim industry...tourism...Barker Library (top floor) Mount Helen goldfields victorian tourisim industry tourism hamilton time tunnel population agricultural history ansett aviation reginald hamilton aboriginal mount eccles dhauwurd wurrung gundidjmara lake condah lutheran german tarrington tetrapods Report compiled by six students of Tourism at University of Ballarat (later Federation University Australia) Concept and Market Study for the Development of a Time Tunnel in Hamilton Report Heather Clapman Amanda Lockey Sallie Ridgeway Emma Condon Ben Matthews Catherine Scott ...Report compiled by six students of Tourism at University of Ballarat (later Federation University Australia)victorian tourisim industry, tourism, hamilton, time tunnel, population, agricultural history, ansett, aviation, reginald hamilton, aboriginal, mount eccles, dhauwurd wurrung, gundidjmara, lake condah, lutheran, german, tarrington, tetrapods -
Federation University Historical CollectionReport, Little Desert Market Plan, 1996, 06/1996
... victorian tourisim industry...tourism...Barker Library (top floor) Mount Helen goldfields victorian tourisim industry tourism little desert national park mallee fowl dimboola nhill Report compiled by six students of Tourism at University of Ballarat (later Federation University Australia) Little Desert Market Plan, 1996 Report Kasey Atkins Trevor Birks Amaya Cariss Nicole Mackley Putu Wirawan ...Report compiled by six students of Tourism at University of Ballarat (later Federation University Australia)victorian tourisim industry, tourism, little desert national park, mallee fowl, dimboola, nhill -
Federation University Historical Collection
Report, Port Fairy: Environmental/Physical Plan, 1999, 11/06/1999
... victorian tourisim industry...tourism...Barker Library (top floor) Mount Helen goldfields victorian tourisim industry tourism port fairy alumni port fairy folk festival griffith island portland pea soup mott's cottage mill's cottage port fairy lighthouse moyne river Report compiled by fivestudents of Tourism at University of Ballarat (later Federation University Australia) Port Fairy: Environmental/Physical Plan, 1999 Report Damien King Morag Marjoribanks Belinda Pearce Rebecca Plant Marc Wright ...Report compiled by fivestudents of Tourism at University of Ballarat (later Federation University Australia)victorian tourisim industry, tourism, port fairy, alumni, port fairy folk festival, griffith island, portland, pea soup, mott's cottage, mill's cottage, port fairy lighthouse, moyne river -
Federation University Historical Collection
Book, Ballarat University College Submission to Tourism Victoria 1993, 1993
... Ballarat University College - A submission to Tourism Victoria for the 1993 Victorian Tourism Awards - Industry Education Category...Barker Library (top floor) Mount Helen goldfields Ballarat University College - A submission to Tourism Victoria for the 1993 Victorian Tourism Awards - Industry Education Category outstanding features of ballarat university's tourism courses staff development activities raising professionalism in the tourism industry meeting industry needs details of ballarat university college' tourism courses innovations in new training & education concepts barry davis megan waring stewart toplis anthony dean sue nicholls andrea carroll michelle connelly carolyn jeffs peter leersen lisa louey david noy therese o'brien sally parker alicia pickering scott pickett chris pittaway julie-anne reither duncan skene james veitch tourism customer service White soft covered book of 27 pages with 6 attachments. ...Ballarat University College - A submission to Tourism Victoria for the 1993 Victorian Tourism Awards - Industry Education CategoryWhite soft covered book of 27 pages with 6 attachments. outstanding features of ballarat university's tourism courses, staff development activities, raising professionalism in the tourism industry, meeting industry needs, details of ballarat university college' tourism courses, innovations in new training & education concepts, barry davis, megan waring, stewart toplis, anthony dean, sue nicholls, andrea carroll, michelle connelly, carolyn jeffs, peter leersen, lisa louey, david noy, therese o'brien, sally parker, alicia pickering, scott pickett, chris pittaway, julie-anne reither, duncan skene, james veitch, tourism, customer service -
Federation University Historical Collection
Book, Tourism Education and Training at Ballarat University College - A Submission to Tourism Victoria1993, 1993
... Tourism Education and Training at Ballarat University College - A Submission to Tourism Victoria for the 1993 Victorian Tourism Awards, industry Education Category...Barker Library (top floor) Mount Helen goldfields Tourism Education and Training at Ballarat University College - A Submission to Tourism Victoria for the 1993 Victorian Tourism Awards, industry Education Category mary hollick demonstrating business success through specific marketing activities outstanding features of ballarat university college's programmes staff development activities raising professionalism in the tourism industry meeting industry needs details of ballarat university college's tourism courses student evaluation comments the industrial experience programme reverend ronald albiston jane mccormack john greenslade emma molloy gabrielle mullaly michael pearlman peter hiscock professor peter lloyd peter price lloyd steer jane westwood anne hywood graham couch geoffrey conaghan wayne treeby colin bansgrove patrick hope denis shanahan trevor hastings pandora kay sue williamson customer service toruism courses accreditation University of Ballarat Alterations, deletions, additions and markings throughout book. ...Tourism Education and Training at Ballarat University College - A Submission to Tourism Victoria for the 1993 Victorian Tourism Awards, industry Education CategoryWhite soft covered book of 21 pages and five attachments.Alterations, deletions, additions and markings throughout book.mary hollick, demonstrating business success through specific marketing activities, outstanding features of ballarat university college's programmes, staff development activities, raising professionalism in the tourism industry, meeting industry needs, details of ballarat university college's tourism courses, student evaluation comments, the industrial experience programme, reverend ronald albiston, jane mccormack, john greenslade, emma molloy, gabrielle mullaly, michael pearlman, peter hiscock, professor peter lloyd, peter price, lloyd steer, jane westwood, anne hywood, graham couch, geoffrey conaghan, wayne treeby, colin bansgrove, patrick hope, denis shanahan, trevor hastings, pandora kay, sue williamson, customer service, toruism courses, accreditation, university of ballarat -
Federation University Historical Collection
Book, Ansett Australia Victorian Tourism Awards - University of Ballarat, 1999
... A Submission to Tourism Victoria for the 1999 Ansett Australia Victorian Tourism Awards - Industry Education Category by Centre for Tourism University of Ballarat....Barker Library (top floor) Mount Helen goldfields A Submission to Tourism Victoria for the 1999 Ansett Australia Victorian Tourism Awards - Industry Education Category by Centre for Tourism University of Ballarat. history and nature of our business business success contribution to the development of tourism at the local, regional and state levels raising professionalism in the tourism industry michael pearlman jane picken wendy liddell arden joseph mary hollick alex ruggero kendall airlines john simos sandra leach monika heim jeff floyd jacqueline turner nicole tangey andrew duncan deidre k. giblin robert edwards anne saunders jenny nemeth alice mills nicole mackley luis m diamonon david riley olivia hazledine tourism victoria jenny meaney belinda pearce peter freund kerry kyriacou mary hickey ulla hiltula ken hore tracey hull tom smith liz seymon meryl hodgson rosie king gerard ballantyne emma cottis david dunoon customer service Ansett tourism awards White soft covered book of 24 pages and attachments. ...A Submission to Tourism Victoria for the 1999 Ansett Australia Victorian Tourism Awards - Industry Education Category by Centre for Tourism University of Ballarat.White soft covered book of 24 pages and attachments.history and nature of our business, business success, contribution to the development of tourism at the local, regional and state levels, raising professionalism in the tourism industry, michael pearlman, jane picken, wendy liddell, arden joseph, mary hollick, alex ruggero, kendall airlines, john simos, sandra leach, monika heim, jeff floyd, jacqueline turner, nicole tangey, andrew duncan, deidre k. giblin, robert edwards, anne saunders, jenny nemeth, alice mills, nicole mackley, luis m diamonon, david riley, olivia hazledine, tourism victoria, jenny meaney, belinda pearce, peter freund, kerry kyriacou, mary hickey, ulla hiltula, ken hore, tracey hull, tom smith, liz seymon, meryl hodgson, rosie king, gerard ballantyne, emma cottis, david dunoon, customer service, ansett, tourism awards
