Set of two presentations or printout of a PowerPoint presentation, 6 slides per sheet and two position descriptions. .1 - Three page report (part of a larger report - page 9 to 11) results of a survey of various routes, KPI's - surveys, customer feedback, and incidents, service delivery. .2 - four page report about the Love Your Trams campaign presented by Flash Group, the objective, concept, the message, graffiti reduction and messages from passengers and staff. .3 - Two page Yarra Tram position description for Customer Relations and Marketing Officer, Camberwell. .4 - ditto for Customer Relations Assistant Camberwell.On top of each document are notes in blue ink.trams, tramways, yarra trams, accidents, melbourne, depots, marketing, staff

Document or book - 16 pages, clear plastic cover, black card cover, black comb binding, titled "Get on Board - The safe and efficient movement of trams", providing training information to Customer Service Employees, or Tram Attendants or CSE's on procedures for passengers boarding and un boarding trams, customer relations, and a script for Federation Square. Includes recommended hand signals to drivers. Two copies held.trams, tramways, yarra trams, training, customer service employees, cse, tram attendants, passengers, tram stops

Notice of Ordinary Meeting 25th October 1988 Report of the Management Group Administrative Services Report of the Chief Executive Officer / Town Clerk No Reports Report of the Deputy Town Clerk Request for Donation from City of Sunshine Combined Bowling Club Committee for The Jack Lorenz Perpetual Shield Request for Donation from St. Albans High School for their Performance The Dracula Spectacular. Request for Donation from Female Athletic to Compete in the International Students Athletic Competition to be held in Hong Kong and Singapore. Constitutional Recognition of Local Government 1988/89 Global Borrowings Training Industrial Relations Gippsland 10th February 1989 Request for Donation from Friends of the Earth Albion Turk Gucu Soccer Club Staff Training Local Government Recreation Association of Victoria 25th - 28th October 1988 Councillor Training An Introduction to the Planning and Environment Act for Local Councillors Footscray 19th November 1988 Rateability Australia Post & Telecom Meter Parking Area North West Corner Wither Street & Dickson Street Sunshine Staff Training Creativity in Customer Service Skills 7th - 8th November 1988 Report of the Manager Administrative Services Purchase of 3, 5, & 7 Wither Street Sunshine for Off Street Parking Bunting Road Private Street Scheme Stage 1 Transfer of Reserve from UNAN Land Authority Rosslare Parade St. Albans Sunshine Swimming & Lifesaving Club Incorporated to Share Sunshine Swimming Centre Club Rooms with Sunshine Senior Swimming Club Loan Extensions Rosamond Bowling Club Council Business Paper Pennell Reserve Hall Committee of Management Proposed Closure of Part of Burnside Street North of Harrison Street Deer Park Sunshine North Private Street Scheme Stage 1 Albanvale Community Building Committee of Management for Albanvale Community Building Diamond Avenue Albanvale Equal Employment Opportunity Records Management Convention Canberra 6th - 9th September 1988 St. Albans Seniors Citizens Club (Scout Hall) Percy Street Discussion Request with 1st St. Albans Scout Group Report of the Manager Financial Services Accounts for Payment as at 30th September 1988 Formal Allotment of Street Numbers Municipality Grid May Ref Pt H04 Formal Allotment of Street Numbers Municipality Grid May Ref Pt J02 Formal Allotment of Street Numbers Municipality Grid May Ref Pt J06 and Pt IS1 Sealing of Total Rate Year Ended 30th September 1988 General Rates, Sanitary & Interest Adjustments / Abandonments for the Months of August / September 1988 Rates, Sanitary & Interest Statements for the Period Ended 29th August 1988 Report of the Manager Community Services The Changing Face of Crisis Casework in the Sunshine City Council Community Services Department Shared Funding Arrangements for Family and Children's Service Officers Part Time Information Officer National 4 Year Child Care Strategy Proposed Changes to the Municipal Recreation Officer Subsidy Scheme Request for the City of Keilor to Contribute Toward Extension to the St. Albans Senior Citizens Centre Marie Mill Community Centre Annual General Meeting Bicentennial River Parade and Opening of Pipemakers Park Promotions of Community Centres Activities at Westend Market Give Arts A Go In Sunshine Request Approval to Apply for Grant The Hunt Club Users Group Committee Western Region Games Community Information Directory Progress Report St. Albans Financial Advice & Referral Service Sunshine Community Arts Exhibition To Co-Incide with the Opening of The Hunt Club Community Centre Opening of The Hunt Club Community Centre 26th November 1998 by Dr. Jim Cairns (Note The Hunt Club Stained Glass Group are completing the Leadlight which will be located at the top of the staircase. Funds for this will be provided by the Sunshine Community Art & Craft Market and Deer Park Leo's Club) Registration of Premises Health Act & Food Act Transfer of Registration of Premises Prosecution Proceedings Magistrates Court Collection of Medical Waste Caravan Parks & Moveable Dwellings Act National Deafness Awareness Week 1988 Removal of Dwelling Outside of Municipality 2 Beachley Street Braybrook to Rolla's Road Naringal Via Warrnambool Conference for Maternal & Child Health Nurses 29th November 1988 Rubbish Dumping Council Land Duke Street Braybrook Weights & Measures Re-Verification of Inspectors Standards of Volume Request to Reside in a Caravan Behind Residential Premise at 3 Cornhill Street St. Albans Annual Statistical Bulletin of Public Libraries in Victoria 1985/86 Libraries Grant 1988/98 IFLA/LAA Conference 27th August - 3rd September 1988 Report Highpoints City International Community Festival Report of the Deputy Executive Officer / City Engineer Metropolitan Ring Road Western Section Melbourne Airport Noise Abatement Committee Western Region Transport Committee Report of Deputy City Engineer Station Road Fencing Works Contract Suspension Street / Forrest Street Residential Subdivision 1988 Three-Day Asphalt Supervisors Course Organised by Australia Asphalt Pavement Association 4th - 6th October Report New Federal Road Funding Arrangements Tenders for the Changeover of Four Agricultural Tractors Pritchard Avenue South Road to Kent Street Parking Prohibition Progress Report on Various Works Traffic Control Items Main Road East & Main Road West Railway Crossing Traffic Study METPLAN Strategy Dog Act Court Proceedings P.E.R.I.N. Court Proceedings Sunshine & Broadmeadows Magistrates Court Snake Eradication Fire Hazards Notice of Removal Season 1988/89 Fire Hazards Removal Tenders Seasons 1988/89 Report of the Manager Planning & Development Planning Permit Application Extended Trading Highpoint City Shopping Centre 16th October 1988 Royal Australian Planning Institute National Planning Conference 29th august - 1st September 1988 Report Enforcement of the Sunshine Planning Scheme Illegal Establishment and Display of Advertising Signs Lot 15 & 16 Berkshire Road Sunshine North Enforcement of the Sunshine Planning Scheme Illegal Car Sales Yard Motor Repair Station Panel Beating Works 38 Berkshire Road Sunshine North Planning Permit Application Shop Sunshine Mowers Lot 2 Station Place Sunshine Afton Street Pedestrian Bridge Funding Planning Permit Application Proposed Convenience Shop and Residence Lot 439 Carroll Street & Lot 470 Leila Street Deer Park Planning Permit Application Proposed Convenience Shop and Residence Corner Lot 398 Deer Street & Carroll Street Deer Park Planning Permit Application Proposed Medical Centre 447 - 453 Ballarat Road Sunshine Appeal Decision Planning Permit Application Additional 15 Amusement Machines 90 Hampshire Road Sunshine Planning Permit Application Extension of Hours Charlies Amusement Parlour 113 Durham Road Sunshine Appeal Decision Plain English Planning Scheme Applications Received The Hunt Club Community Centre Zoning of Land (Current zoning Dangerous Industrial Zone) Immigration & Ethnic Affairs Office Corner Withers Street & Dickson Street Sunshine Planning Permit Application Proposed Alterations to an Existing Petrol Filling Station 49 - 57 Ballarat Road Maidstone Delegated Matters Plan of Consolidation Curtin Street, Scullin Street & Richelieu Street Maidstone Plan of Consolidation Lots 1 & 2 Francis Street & Lot 3 Export Drive Brooklyn Plan of Consolidation James Court Tottenham Plan of Strata Subdivision 18 Quinn Street Deer Park Plan of Strata Subdivision 14 Navigator Street Maribyrnong Plan of Subdivision Ashley Street, Cranwell Street, Evans Street & Chewton Street Braybrook (Former National Springs) Plan of Subdivision Corner Burgess Street & Princes Highway (Geelong Road) Brooklyn Plan of Strata Subdivision 4 - 8 Merton Street St. Albans Plan of Expungement of Easement Lots 7 - 16 Trinacria Court Deer Park Plan of Consolidation 16 Victoria Street Sunshine Underground Tank 150 Glengala Road Sunshine West Underground Tank 1 Amanda Road Tottenham Underground Fuel Tanks Plan of Consolidation Corner Station Road & Ballarat Road Deer Park Statistical Information Building Approvals and Scaffolding Permits Schedule for Authorising of Affixing the Common Seal of the Municipality to Documents Orders of the Day Lease Sunshine Swimming Club Proposal to Construct Bunting Road Private Street Scheme Stage 1 Under the Provisions of Division 10 of Part XIX of the Local Government Act 1958 Pennell Reserve Hall Committee of Management Proposed Closure of Part of Burnside Street North of Harrison Street Deer Park Proposal to Construct Sunshine North Private Street Scheme Stage 1 Under the Provisions of Division 10 of Part XIX of the Local Government Act 1958 Albanvale Community Building Committee of Management for Albanvale Community Building Diamond Avenue Albanvale Notice of Motion Our Ladys Sports Complex Devonshire Road Dempster Park Cricket Pavilion Tip Tickets Sunshine Tip Hulett Street Neighbourhood Watch Street Signs Procedural Mattercity of sunshine combined bowling club, st. albans high school, main road east, st. albans, albion turk gucu soccer club, selwyn park, selwyn street, albion, wither street, dickson street, sunshine, bunting road, brooklyn, rosslare parade, sunshine swimming & lifesaving club, sunshine senior swimming club, rosamond bowling club, rosamond road, maribyrnong, burnside street, harrison street, deer park, albanvale community building committee of management, diamond avenue, albanvale, st. albans seniors citizens club, percy street, 1st st. albans scout group, marie mill community centre, randall street, pipemakers park, van ness avenue, the hunt club, ballarat road, the hunt club community centre, deer park leo's club, beachley street, braybrook, duke street, cornhill street, metropolitan ring road, ring road, suspension street, forrest street, ardeer, pritchard avenue, south road, kent street, main road west, highpoint city shopping centre, berkshire road, sunshine north, sunshine mowers, station place, afton street pedestrian bridge, afton street, leila street, carroll street, deer street, hampshire road, durham road, immigration & ethnic affairs office, curtin street, scullin street, richelieu street, maidstone, francis street, export drive, james court, tottenham, quinn street, navigator street, ashley street, cranwell street, evans street, chewton street, national springs, burgess street, princes highway, geelong road, merton street, trinacria court, victoria street, glengala road, amanda road, station road, dempster park, phoenix street, sunshine cricket club, sunshine tip, hulett street