Showing 4 items matching "customer relations"
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Federation University Historical CollectionBooks, Declan Kenny et al, Wimmera Community College of TAFE, 1991
... customer relations... Hospitality Section .1) Wimmera Community College of TAFE Customer... COmmunity College of TAFE hospitality customer relations sales ...Wimmera Community COllege of TAFE is a predecessor institution of Federation University Australia. Two books from the Wimmera Community College of TAFE Hospitality Section .1) Wimmera Community College of TAFE Customer Relations & Sales Techniques by Declan Kenny .2) Wimmera Community College of TAFE Accommodation II Basic Housekeeping Procedures by Cecylia Chodukiewiczdeclan kenny, regency college of tafe, wimmera community college of tafe, hospitality, customer relations, sales technique, accomodation, housekeeping -
Melbourne Tram MuseumDocument - Report, Yarra Trams, "100 years of electric trams in Melbourne", 2005 - 2006
... description for Customer Relations and Marketing Officer, Camberwell... for Customer Relations Assistant Camberwell. "100 years of electric ...Set of two presentations or printout of a PowerPoint presentation, 6 slides per sheet and two position descriptions. .1 - Three page report (part of a larger report - page 9 to 11) results of a survey of various routes, KPI's - surveys, customer feedback, and incidents, service delivery. .2 - four page report about the Love Your Trams campaign presented by Flash Group, the objective, concept, the message, graffiti reduction and messages from passengers and staff. .3 - Two page Yarra Tram position description for Customer Relations and Marketing Officer, Camberwell. .4 - ditto for Customer Relations Assistant Camberwell.On top of each document are notes in blue ink.trams, tramways, yarra trams, accidents, melbourne, depots, marketing, staff -
Melbourne Tram MuseumDocument - Instruction Book, Yarra Trams, "Get on Board - The safe and efficient movement of trams", c2006
... to Customer Service Employees, or Tram Attendants or CSE's... boarding and un boarding trams, customer relations, and a script ...Document or book - 16 pages, clear plastic cover, black card cover, black comb binding, titled "Get on Board - The safe and efficient movement of trams", providing training information to Customer Service Employees, or Tram Attendants or CSE's on procedures for passengers boarding and un boarding trams, customer relations, and a script for Federation Square. Includes recommended hand signals to drivers. Two copies held.trams, tramways, yarra trams, training, customer service employees, cse, tram attendants, passengers, tram stops -
Melbourne Tram Museum
Document, The Met, "OPO Operational Training", 1993
... , customer relations, disputes and safe working, Has examples..., customer relations, disputes and safe working, Has examples ...Document titled "OPO Operational Training" giving an outline of the course to train drivers in one person operation of trams including ticketing, pay ins, zone system, driving, customer relations, disputes and safe working, Has examples of the weekly record of employees ticket outfits, (sample dated 22/3/1993), and notes on borrowing tickets.Yields information about the 1993 training program for one person operation of trams.Document - 27 A4 pages photocopied.tramways, kdr, ptc, the met, one person, training, operations
