The Arthritis Foundation of Victoria (AFV) recognised the need to make its services accessible to a broad section of the community. Bi-lingual volunteers, such as such as telephone counsellor Claudia Caruana, provide information and support through the telephone service to members in languages other than English. A black and white version of this photo appears on page 8 of the 1993 Annual Report with the caption: "Bi-lingual volunteer telephone counsellor, Claudia Caruana, advises one of our many Italian speaking clients".Colour photo of a woman sitting at a desk, holding a telephone receiver to her ear. On the desk, there is an exercise book and two notepads, as well as a book titled 'Rheumatism'. On the wall beside her, there is some printed paper pinned to a noticeboard.[On a yellow sticky note, handwritten in blue ink] Mrs CLAUDIA CARUANA - bi-lingual volunteer answering calls from the Italian communityarthritis victoria, av, arthritis foundation of victoria, afv, claudia caruana, telephone counsellor, referral services, information services, member services, bilingual, culturally and linguistically diverse, cald, 1993

The Arthritis Foundation of Victoria (AFV) recognised the need to make its services accessible to a broad section of the community. As a telephone counsellor for the AFV, multi-lingual volunteers such as Patricia Papadopoulos made it possible for the Foundation to offer referral and information services in languages other than English. his photo appears on page 6 of the Vol 4 No 2, Winter 1991 issue of the Arthritis Foundation of Victoria's quarterly magazine, Arthritis Update. It accompanies an article on Patricia's personal journey with arthritis, titled "Losing and Winning". The photo is captioned: "Mrs. Patricia Papadopolous, volunteer telephone counsellor, on the job." The photo also appears on 11 of the 1991 Annual Report with the caption: "Mrs. Patricia Papadopoulos, volunteer telephone counsellor, is the recipient of this year's Margaret Strang Award for outstanding service to the Foundation."Black and white photo of a woman sitting at a desk with a telephone, a desk calender, and other miscellaneous items. She is holding open an information booklet while holding the telephone receiver to her ear. There are typed pieces of paper stuck on the wall next to and facing her, and various leaflets, brochures and other paperwork in some small pigeonholes on the wall. There is a large noticeboard on the wall, above the pigeonholes.[Handwritten in thick black pencil] 11/78% ["78%" has been circled] [On a yellow sticky note, handwritten in black ink] Patricia Papadopolous Telephone Information Service Volunteer 1986arthritis victoria, av, arthritis foundation of victoria, afv, patricia papadopolous, telephone counsellor, referral services, information services, member services, multilingual, culturally and linguistically diverse, cald, 1986, margaret strong award, 1991

Letter to Lampson Store Service Co informing them that quotation from Telephone Construction and Maintenance Co had been accepted for installation of a private inter-communication telephone system into the municipal chambers at Tunstall in 1937. Quotation from New System Telephone Pty Ltd includedlocal government, telephone construction and maintenance co, new system telephones pty ltd, shire of blackburn and mitcham, telephone services

A collection of bills and receipts pertaining to Jack Foley, 10 Francis Street Blackburn, dating from 1966 to 1979 for water, phone, electricity, dog registration, Myer Account, dairy and Hannams.non-fictionA collection of bills and receipts pertaining to Jack Foley, 10 Francis Street Blackburn, dating from 1966 to 1979 for water, phone, electricity, dog registration, Myer Account, dairy and Hannams.financial documents, electricity supply, telephone services, hannams discount stores, water supply, foley, jack, francis street, blackburn no. 10, dairy bills, dog fees

A few pages from the Crow family history that relate to life in Mont Albert.A few pages from the Crow family history that relate to life in Mont Albert.victoria crescent, mont albert, strathmore, house names, telephone exchange, 1930, (miss) winnie thompson, union road, surrey hills, mont albert central school, christian endeavour group, 1899, telephone services, (mr) edward lloyd, (mr) tom morris, grocer, tom morris's grocery, schools, teachers, (mr) - wenborn, ormiston girls' school, (miss) hazel schlesinger, 1916, trams, (miss) gwen littleton, (mr) alan wills, (miss) jean crow, (mr) ray crow, (miss) nancy barber, (mr) - harley, trafalgar street, wildlife sanctuary, greythorn road, balwyn, (mr) percy grainger

Document, A Telephone in Every Home, Say it by Telephone, Post Office Telephone Service, Bring the Whole Country to Your Door, use the Trunk Line Service- the cheapest in the World.The Postmaster- General's Dept, Commonwealth of Australia.document, ashman's, bendigo football association

Information booklet with a list of trunk call charges from Bendigo Exchange to Victorian and NSW towns. Telephone services in 1937. Coloured paper and printing. 32pp. Includes advertisements for local businesses.telephone exchange, trunk call charges

In December 1999, Arthritis Victoria (AV) held a Christmas party for its Telephone Information Service (TIS) volunteers at its headquarters in Elsternwick. Depicted in this photo are Pat Walker, Joyce Bundy, Julie Kelly and Arthritis Victoria CEO, Leigh Garwood.Colour medium close up photo of four people standing close together in a room. There is a large whiteboard affixed to the wall behind them.[Handwritten in black ink, in the top right corner] 13 [On a yellow sticky note, handwritten in black ink] Telephone Information Service Christmas Party Pat Walker, Joyce Bundy Julie Kelly and Mr. Leigh Garwoodarthritis victoria, av, arthritis foundation of victoria, afv, telephone information service, christmas party, pat walker, joyce bundy, julie kelly member volunteers, leigh garwood, ceo, 1999

Ultratec Superprint 4425 is a text telephone which aids hearing impaired individuals to communicate via telephone. A landline text telephone with a physical keypad, with visual alerts for incoming calls. This device came into production in 1994.Ultratech Superprint 4425 - Landline Text Telephone Model Superprint equipment, equipment and aids, hearing impaired, deaf, divisibility services, telephone

Ultratec Superprint 4425 is a text telephone which aids hearing impaired individuals to communicate via telephone. A landline text telephone with a physical keypad, with visual alerts for incoming calls. This device came into production in 1994.Ultratech Superprint 4425 - Landline Text TelephoneModel Superprintequipment, equipment and aids, hearing impaired, deaf, divisibility services, telephone

Since their Australian introduction in the early 20th century, public telephones have undergone several design iterations; diversifying methods of payment from coin to card, incorporating solar charging, mobile charging and Wi-fi access and of course, mitigation against vandalism. This model, a coin-operated Gold Phone, replaced the easily pilfered Red Phone and was succeeded by the Blue Phone in the 1990s. Although the prevalence of public telephones has decreased alongside the increase in mobile phone usage, public telephones remain under Telstra’s universal service obligation as vital communications infrastructure for low-income citizens and those needing to communicate in disasters. According to the Conversation, 13 million calls are made annually from public payphones, 200,000 of which are to triple zero.Orange plastic cased public payphone with button dials on face.public telephone, payphone, public services, telecom

The Arthritis Foundation of Victoria (AFV) recognised the need to make its services accessible to a broad section of the community. As a telephone counsellor for the AFV, multi-lingual volunteers such as Patricia Papadopoulos made it possible for the Foundation to offer referral and information services in languages other than English. This photo depicts Patricia at the AFV's headquarters, ready to answer incoming calls from members.Black and white photo of a woman sitting at a desk with a telephone, various brochures, and other printed materials around her, both on the desk and on the walls. She is facing the camera, with a printed information booklet in her hand.[On a yellow sticky note, handwritten in pencil] T. counsellor Mrs Patricia Papadopoulos Arth Update '87- 91 Junearthritis victoria, av, arthritis foundation of victoria, afv, patricia papadopolous, telephone counsellor, referral services, information services, member services, multilingual, culturally and linguistically diverse, cald, 1986

The Arthritis Foundation of Victoria's Telephone Advisory Service (TAS) (also known as the Telephone Information Service - TIS) was staffed by volunteers, and provided information and referral services to members. In this photo, member volunteer, Thelma Kendall, answers the telephone at Arthritis Victoria's head office. A similar photo appears as part of a photo collage on the rear cover of the 1998 Annual Report and accompanying a report on "Telephone Services education" on page 10 of the 1999 Annual Report.Colour photo of a woman sitting on a chair next to a small square side table. On the table, there is a telephone, a potted plant, and a small book. The woman is on the telephone, and has a large notebook on her lap.[On the top right corner of the photo, handwritten in black ink] 27 [On a yellow sticky note, handwritten in blue ink] Thelma Kendallarthritis foundation of victoria, afv, telephone advisory service, tas, telephone information service, tis, thelma kendall, telephone enquiries, volunteer members, annual report, c1997, c1998, c1999

In December 1999, Arthritis Victoria (AV) held a Christmas party for its Telephone Information Service (TIS) volunteers at its headquarters in Elsternwick. Depicted in this photo are Jean Copley, Joan Cotton, Ross McDonald and Glenda Schulman.Colour medium close up photo of four people sitting close together on some chairs in a room. Directly behind them, there is a large window with venetian blinds, with a view to some trees outside. Next to the window, there are some open bi-fold doors leading to an adjoining room with some tinsel hanging above a servery window.[Handwritten in black ink, in the top right corner] 17 [On a yellow sticky note, handwritten in blue ink] Jean Copley, Joan Cotton, Ross McDonald & Glenda Schulman [Handwritten in red/pink ink] Telephone Info n Service [Handwritten in blue ink] - Christmas break uparthritis victoria, av, arthritis foundation of victoria, afv, telephone information service, christmas party, jean copley, joan cotton, ross mcdonald, glenda schulman, member volunteers, 1999

Bob Hymans Collection Bob (Herman) Hymans (a former member of the Royal Netherlands Navy) was born in Bloemendaal, Holland on 30th September 1922. During World War II he fought against the Japanese in the Dutch East Indies (now Indonesia) and was imprisoned in Changi and on the Burma Railway. After gaining qualifications as a Ski Instructor, Bob arrived in Falls Creek in July 1950. Working as an Instructor and Supervisor at Bogong Lodge, Bob decided his future was in accommodation. He was successful in negotiating an indenture for land from the State Electricity Commission (SEC). It took Bob two years to build his Grand Coeur Chalet but, tragically, it was burned down in August 1961. Bob also built the first Chairlift in Australia. This was a single chairlift and the structure was built from wooden electricity poles. He was constantly full of new ideas and proposals for the village. Bob Hymans died on 7th July 2007. This Collection of documents and letters tells the story of Bob's endeavours to develop Falls Creek into the ski village it is today.This document is significant because it outlines plans for the development of the Falls Creek Tourist Area.A newspaper advertisement and transcript aimed at people to apply to establish new businesses in Falls Creek. Businesses being sought were a General Store with postal and telephone services; Cafe; Ski hire and repair centre and ski lifts and/or tows. Proposals for other types of businesses would be considered. THe advertisement was to be placed in the Melbourne Age and Sydney Morning Herald.falls creek tourist area management committee, development plans, falls creek businesses

The Arthritis Foundation of Victoria's Telephone Advisory Service (TAS) was staffed by volunteers, and provided information and referral services to members. In this photo, TAS volunteer, Henry Friedman, enters data into a computer. A cropped version of this photo appears on page 11 of the 1999 Annual Report, accompanying a report titled "Webiste".Colour photo of a man sitting at a computer desk, typing on the keyboard. The computer monitor screen is displaying several colourful icons. In the background, there is a tall metal cabinet, an office chair, and a desk against the wall, with some shelving above it.[On a yellow sticky note, handwritten in black ink] Volunteer Henry Friedman prepares to enter data ["data" has been crossed out] material records ["records" has been crossed out] into the data base which records enquirries [sic] to the Telephone Advisory Service, also ["also" has been crossed out] [On the same sticky note, handwritten sideways in blue ink] 4 [circled]arthritis foundation of victoria, afv, telephone advisory service, tas, telephone enquiries, henry friedman, volunteer member, data entry, database, record keeping, 1998

The Arthritis Foundation of Victoria's Telephone Information Service (TIS) was staffed by volunteers, and provided information and referral services to members. In this photo, volunteer member, Joan Cotton, poses for a photo at the Telephone Information Services (TIS) desk.Colour photo of a woman sitting at a desk in an office. On top of the desk, there are are shelves of brochures and folders against the wall. Behind her, there are brochures tucked into paper pockets taped onto the wall.arthritis foundation of victoria, afv, telephone information service, tis, telephone enquiries, joan cotton, volunteer member, 2000

The Arthritis Foundation of Victoria's Telephone Information Service (TIS) was staffed by volunteers, and provided information and referral services to members. In this photo, volunteer member, Joan Cotton, poses for a photo at the Telephone Information Services (TIS) desk.Colour photo of a woman sitting at a desk in an office. Behind her, there are information sheets on the wall, and brochures tucked into paper pockets taped onto the wall.arthritis foundation of victoria, afv, telephone information service, tis, telephone enquiries, joan cotton, volunteer member, 2001

The Arthritis Foundation of Victoria's Telephone Information Service (TIS) was staffed by volunteers, and provided information and referral services to members. In this photo, volunteer members, Judy Pullar and Joan Cotton, are doing a shift in the Telephone Information Service (TIS) room.Colour photo of two women seated at two desks against the wall. One woman is wearing a telephone headset and the other woman is holding a wooden book rest on her lap. There are two large folders on the desk, and on top of the desks (against the wall), there are shelves containing brochures and folders. On another wall, there is a sign on the wall between two windows that says, "Self Management Courses".[On a yellow sticky note, handwritten in black ink - archivist's notes] TIS [underlined] (L) Judy Pullar (R) Joan Cotton Probably MAY to JUNE ["to JUNE" has been crossed out several times] 2000? ["?" has been crossed out]arthritis foundation of victoria, afv, telephone information service, tis, telephone enquiries, joan cotton, judy pullar, volunteer members, 2000

The Arthritis Foundation of Victoria's Telephone Information Service (TIS) was staffed by volunteers, and provided information and referral services to members. In this photo, volunteer members, Joan Cotton and Judy Fullar pose for a photo in the Telephone Information Services (TIS) room.Colour photo of two women standing close together. Behind them, Behind them, there are shelves containing brochures, folders, and other miscellaneous items on one wall, and on the other wall, brochures tucked into paper pockets taped to the wall. There is also a poster and a cork display board on the wall.arthritis foundation of victoria, afv, telephone information service, tis, telephone enquiries, joan cotton, judy pullar, volunteer members, 2000

The Arthritis Foundation of Victoria's Telephone Information Service (TIS) was staffed by volunteers, and provided information and referral services to members. In this photo, volunteer members, Joan Cotton and Judy Fullar pose for a photo in the Telephone Information Services (TIS) room.Colour photo of two women standing close together. Behind them, Behind them, there are shelves containing brochures, folders, and other miscellaneous items on one wall, and on the other wall, brochures tucked into paper pockets taped to the wall. There is also a poster and a cork display board on the wall.[On a yellow sticky note, handwritten in pale blue ink] Joan on the left.arthritis foundation of victoria, afv, telephone information service, tis, telephone enquiries, joan cotton, judy pullar, volunteer members, 2000

The Arthritis Foundation of Victoria's Telephone Information Service (TIS) was staffed by volunteers, and provided information and referral services to members. In this photo, volunteer members, Glenda Schulman and Noel Smith, take calls in the TIS room at the AFV's headquarters in Elsternwick. This photo appears as part of a photo collage on the rear cover of the 1998 Annual Report. A similar photo appears on page 10 of the 2000 Annual Report, accompanying a report on "Telephone Services education".Colour photo of two people sitting at two desks (with bookshelves on top) along a wall. The woman (facing the camera) is wearing a telephone receiver headset and the man (with his back to the camera) is using a telephone receiver handset. The bookshelves contain brochures, folders, and other printed materials (booklets, etc). There is a window on the other wall, and next to it, some brochures in paper pockets taped to the wall.[Handwritten in blue ink, in the top right corner] Pic 9 [On a white label, handwritten in black ink] The TIS Room Glenda uses The headset Noel uses the handset. [On a yellow sticky note, stuck on top of the white label, handwritten in blue ink] Glenda Schulman Noel Smitharthritis foundation of victoria, afv, telephone information service, tis, glenda schulman, noel smith, telephone enquiries, volunteer members, c1997, c1998, annual report, 2000

Copy of an article from the Bendigo Advertiser titled Extracts from the Advertiser - April 1903. An article mentioning the progress of the electric trams in Bendigo in 1903 and some disruption it caused to the telephone service and fire alarms. There is a photo of men working on the tram line near the Rose of Australia Hotel and the Post Office. The are also ads on the page for Bake House Bread, Valentine's Furniture and Bendigo Pre-mixed Concrete.bendigo, history, long gully history group, the long gully history group - electric in 1903, bendigo advertiser april 1903, the electric supply company of victoria, mr h w jenvey, rose of australia hotel, co-op store, post office long gully, bowdens butcher shop, bake house bread, valentine's furniture, bendigo pre-mixed concrete

Article describing new utilities in the Greensborough district: continuous telephone service; letter and telegram delivery within a half-mile radius of the post office; new water system to supply Grace Park, and plans to supply water to the Greenhills Estate, and comments on the train service from Heidelberg to Eltham.2 p. typescript (OCR transcript of original article, copied from Trove)water supply, postal services, railways, greenhills, grace park, telephone service, greensborough

The Arthritis Foundation of Victoria's Telephone Information Service (TIS) was staffed by volunteers, and provided information and referral services to members. In this photo, volunteer members, Joan Cotton and Judy Fullar look up some information in a book at the TIS desk. This photo appears on page 8 of the 2002 Annual Report. It accompanies a brief report on the Telephone Information Service.Colour photo of two women in an office. One woman is sitting down at a desk with an open book, while the other woman is standing behind her, leaning over her shoulder and pointing to something in the book. On top of the desk, there are bookshelves with brochures and folders. On the wall behind them, there are brochures tucked into paper pockets taped to the wall. There is also a poster and a cork display board on the wall.arthritis foundation of victoria, afv, telephone information service, tis, telephone enquiries, joan cotton, judy pullar, volunteer members, 2000, annual report, 2002

This photo depicts an Arthritis Foundation of Victoria (AFV) information stall, which has been set up at an unidentifiable event. Posing for a photo next to the stall are AFV's Liz Bongetti and two other women. The stall has information leaflets and brochures, as well as promotes various AFV programs, such as the Telephone Advisory Service, water exercise classes (under the title 'Exercise Unit'), the Library, and Youth & Family Services.COL photo of three women standing next to an information stall and display board. They are looking at the camera and smiling. On the table, there are various information leaflets and factsheets, some of which are displayed on clear perspex brochure stands. Behind the table, there is a large black display board containing posters and large Photographs. One of the posters, featuring a drawing of a skeleton, is titled "Active Living", with the subtitle, "age is no barrier to good health". Other images featured on the display board include photos relating to various programs offered by the AFV, including the Telephone Advisory Service, water exercise classes (under the title 'Exercise Unit'), the Library, and Youth & Family Services. At the top of the display board, there is an Arthritis Victoria sign. Beside the table and display board, there is a large potted palm plant.arthritis foundation of victoria, afv, liz bongetti, information display, display board, leaflets, brochures, factsheets, posters, active living, skeleton, telephone helpline, water exercise, library services, youth and family services