Physical description

1104.1 - pamphlet - DL size five fold, full colour titled "Customer Service Charter", looking at Yarra Trams vision, performance standards, statistics, fares, ticket checking, compensation code, safety and security, planning, carriage of items, customer service and with a network map, showing the Yarra Trams (excluding M.Tram) lines. Notes the franchise date of Yarra Trams and that the aims were for service levels to 2001.



1104.2 - 28 page DL size booklet, centre staples, full colour titled "Customer Service Charter" - similar contents to above, with notes on safety and security, accessibility, staff conduct etc. Dated June 2005.



1104.3 - 36 page DL size booklet, centre staples, full colour titled "Customer Service Charter" - similar contents to above, with notes on safety and security, accessibility, staff conduct etc. Dated May 2007. Includes a table of contents - see image i2.



1104.4 - as for .3, dated Feb. 2008



Two copies of each held except 1104.4.