"Yarra Trams Customer Service"
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.Instruction or guidelines, 15 A4 sheets stapled in the top left hand corner, titled "Yarra Trams Customer Service", training document on providing good service to customers, especially on the phone, produced by Paul Matthews, Marketing Manager for Yarra Trams - 1997? H as extracts from various training documents on handling stress, customers on the phone, and behaviour.
