Physical description
Colour pamphlet, 3 fold horizontal titled "Think Like a passenger", for crews, with headings Customer Profile, number of passengers, the routes they travel on, how often, when, tram stop use, how they get to the stop, why and who. Dated Oct. 2011. Has photo of part of City Circle car - 961
This campaign was presented at the Oct. 2011 International Rail Safety Conference - see Reg Item 2322 for other items.