"Public Transport Corporation New Directions in Customer Service"
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Letter printed on heavy A4 manilla coloured paper, single sheet - "Public Transport Corporation New Directions in Customer Service", advising on the change of focus to customer service, including customer surveys, relationship with the Unions. Has the expression "Service Now" on the bottom right hand corner.
Signed by Norman Walker, Director of Passenger Services and Tricia Caswell, Industrial Officer, Trades Hall.
