Newspaper clipping titled: “Millions in bonuses despite repeated train, tram delays” Newspaper clipping from the Age 4/1/2019 Transport reporter - Timna Jacks Photo of tram travelling under rail bridge Yarra trams awarded $1.26M in bonuses (potentially up to $5.5M) despite failing to meet on-time performance targets 5 times. Failed to meet its new 82% punctuality target (up from 77%) in 5 of past 12 months. Fined more than $300K in penalties. Both public transport operators won 7 year contracts in 2017. Tram route 86 has lowest punctuality (75.1%), more than 6500 services short shunted (7.5% of all services). Government says tram performance has improved overall due to tougher targets. Customer surveys show 15% drop in complaints to Yarra Trams. Trams - least punctual: Route 86 - 75.1%, route 70 - 77.5%, route 75 - 78.9% Trams - most punctual: Route 82 - 91.1%, route 78 - 89.5%, route 57 - 86.6% Trams - worst for short shunts: Route 70 - 8%, route 86 - 7.5%, route 16 - 7.3%trams, tramways, yarra trams, delays, public transport