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Melbourne Tram Museum
Document - Instruction Book, M>Tram, "M Tram Combino Customer Service Briefing Manual", Nov. 2002
Instruction book - Marbig folder, blue back, clear plastic folder with binding clip, 13 A4 pages, titled "M Tram Combino Customer Service Briefing Manual" outlining information for tram attendants and other staff - a summary of the tram. Has a table of contents - giving an overview of the tram, interior, braking, door control, wheelchair, emergency, timer circuits, passenger information system, emergency procedures and frequently asked questions. Dated 21/11/2002.trams, tramways, m>tram, instructions, combino, training, national express -
Melbourne Tram Museum
Document - Instruction, Swanston Trams, "New Years Eve Contingency Plans Update", Dec. 1999
Set of four photocopied documents issued by Swanston Trams for New Years Eve, 1/1/2000 - to address the matter known as the "Y2K bug" - where some computer systems or equipment may not have recognised the change of the year due to using only two digits for the year instead of four. (We all survived! - then the fireworks started and all kept going). Also known as the year 2000 problem. All stapled in the top left hand corner. .1 - eight page document, titled "New Years Eve Contingency Plans Update", detailing what to do in the event the power supply failed. Also has plans for the AVM system, Customer bulletin for the all night service, services during the Christmas New Year period. plans from ADtranz - to provide coverage for the night and a Swanston Trams "All Staff Notice" regarding payment for working during the period and the agreement with the Union. .2 - Copy of the New Year Eve Fleet Rosters - 3 pages. .3 - Swanston Trams Contact List for the period including Customer Service Employees and Adtranz workers - 3 pages. .4 - Vehicle Group list - 3 pages at 238 am on 1/1/2000.trams, tramways, swanston trams, year 2000, events, operations, planning, adtranz, rosters -
Melbourne Tram Museum
Poster, Metlink, "Carnivale - A day out fun and festivities - Sunday April 18, 2004" "Metrolink - a new beginning for Yarra Trams - 29 August 1999", April 2004, Sept. 1999
Set of two horizontal format posters about events involving Yarra Trams staff functions. .1 - poster featuring proof photographs and range of photos taken on the day of "Carnivale - A day out fun and festivities - Sunday April 18, 2004" - had the contact name of Grant Cooper, along with Yarra Trams logo. .2 - poster featuring photographs from the launch of Yarra trams under the management of Metrolink - "Metrolink - a new beginning for Yarra Trams - 29 August 1999" - featuring management and staff at the time at a entertainment event. Has the Metrolink logos. In the picture above the cake and others are John Wilson formerly of Metbus, ? and Hubert Guyot the CEO of Yarra Trams. Metrolink was a joint venture between Transfield Services and Europe's Transdev, and was the operating company in the background, "trading as Yarra Trams".trams, tramways, yarra trams, metrolink, launch -
Melbourne Tram Museum
Book, Metlink, "Information for public transport staff - 2009 Formula 1 Australian Grand Prix", Feb. 2009
Forty page full colour publication plus covers with fold out map on the rear cover titled "Information for public transport staff - 2009 Formula 1 Australian Grand Prix". Gives details of event for train, tram and bus crews, event program and transport map, including shunting details, announcements, bus replacement services, electric or automatic points, route alterations. On the back cover has contact telephone numbers and web addresses. 2 copies held.trams, tramways, grand prix, metlink, formula 1, albert park -
Melbourne Tram Museum
Ephemera - Timetable, Metlink, "Melbourne 2006 Commonwealth Games - 16-26 March 2006" - Yarra Trams Staff Booklet", Mar. 2006
Set of two books printed in full colour on gloss white paper, centre stapled providing information for transport staff involved in the Commonwealth Games held in Melbourne 16-26 March 2006. Both have details of event for train, tram and bus crews, event program and transport map, including shunting details, announcements, bus replacement services, electric or automatic points, route alterations and security information. On the back cover has contact telephone numbers and web addresses. Both have the Met Link logos on the front covers. Items contained with in a plastic envelope with a black neck band. .1 - "Melbourne 2006 Commonwealth Games - 16-26 March 2006" - Yarra Trams Staff Booklet" - 80 pages with a photo of 5014 on front cover. 2nd copy added 11-12-17 from Donation of Ron Scholten. .2 - "Melbourne 2006 Commonwealth Games - 16-26 March 2006" - Connex and V/Line Staff Booklet" - 96 pages with a Alstom suburban train and Bombardier Velocity set on the front covers. 2 copies held.trams, tramways, commonwealth games, connex, v/line, yarra trams, metlink -
Lakes Entrance Historical Society
Photograph - Safeway Supermarket Lakes Entrance
Black and white photograph showing members of Safeway Employees Association Mark Watkins, Store Manager with staff members Denise Armstrong, Karen Fenner and Rhonda Creig presenting a $700 cheque to Dawn Norman representing LECHCbusinesses, supermarkets, health services -
Melbourne Tram Museum
Book, Public Transport Victoria (PTV), "Information for public transport staff - 2013 Formula 1 Rolex Australian Grand Prix", Feb. 2013
Gives details of event for train, tram and bus crews, event program and transport map, including shunting details, announcements, bus replacement services, electric or automatic points, route alterations. On the back cover has contact telephone numbers and web addresses for Public Transport Victoria (PTV). Held 14 to 17 March 2013Demonstrates a staff information booklet used a Grand Prix event.Twenty Four page transport staff - 2013 Formula 1 Rolex Australian Grand Prix". 2nd copy added 13-1-2015trams, tramways, grand prix, ptv, formula 1, albert park -
Wodonga & District Historical Society Inc
Photograph - Mylon's Reo Gas-powered bus
This 1941 Reo bus was owned by the Mylon Bus Company in Wodonga. The gas bag was used for fuel to compensate for the shortage of petrol during World War II. The Reo, powered by gas, could run 40 miles on 1,100 cubic feet. Albury and Wodonga Councils pruned back the trees so the bus could pull into the kerbs without tearing the gas bag, and the Albury Council put in a special gas pipeline to the corner of David Street where the bag could be refilled. Street lights could also cause a problem for the bag's safety. The driver in this image is Alf Jackson pictured with the Mylon boys, Phillip, David and Bernie. In 1906 Patrick Mylon started a passenger transport service in the Albury-Wodonga border area with horses and cabs. His son Jack went into business in the late 1920s, and his grandson Bernie joined the firm early in 1970. When Patrick started with the horses and cabs, each cab carried eight passengers and he always had two horses per cab. As the business expanded, Mylons used a range of buses and coaches including Reo, Chev and Bedford vehicles. During more than 100 years of service to the Wodonga region and beyond, Mylon Motorways received many awards for Excellence and Tourism. On 2nd July 2008 the company, including its 31 buses and 45 staff members, were transferred to the Dyson Group.This image is significant because it captures innovations made to cope with fuel scarcity during World War II and represents an important Wodonga business.A black and white image of a Reo gas-powered bus owned by Mylon Bus Lines Wodonga. The driver and a group of boys are standing beside the bus.mylon motorways, patrick mylon, wodonga transport -
University of Melbourne, Burnley Campus Archives
Letter, L. H. Metzeling, Memorandum, 16.10.1994
student photographs, staff, 1973, 1974 -
National Vietnam Veterans Museum (NVVM)
Booklet, Australian Army, Australian Army: Report On Written Examinations For Promotion To Captain And Major, Entrance To Staff college And Royal Military College of Science, 1971, 1971
A brown cardboard cover with black information. There is the Australian Army insignia on the cover wuth the name of the booklet under this.australia - armed forces - service manuals, military promotions, royal military college of science -
National Vietnam Veterans Museum (NVVM)
Booklet, Australian Army, Australian Army: Report on Written Examinations for Promotion To Captain and Major, Entrance to Staff College and the Royal Military College of Science, 1970, 1970
A brown coloured cardbaord covr with black inf oration. The is the Australian Army Insignia with the title of the booklet underneath it.australia - armed forces - service manuals, written examinations, promotion to captain and major, royal military college of science -
Ballarat Tramway Museum
Functional object - MMTB Cincinnati "bundy" clock keys, Cincinnati Time Recorder Co. of Ohio, 1930s
Item used to operate and record the time in the Cincinnati Time Recording clock. This type of clock was used by the MMTB in the 1930s. The key would be issued by the depot staff to crews for use in the clock to record times so that they could be matched up against the timetable to see whether tram or bus services were running on time. Understood that this style of key was last used on the Port Melbourne bus route. The Museum has one of these clocks at its depot which was obtained from The Met in? The second photo shows the key in position before turning the handle around it. By the 1960's (or earlier) they were only used on the M&MTB bus routes. All the tram routes had M&MTB copies with a very different style of key. Only used on two man bus routes and the conductor held the key due to the half-cab bus design. On the tram routes the driver was responsible for the key and recording the time. The key number represented the crew's shift number. For a while towards the end of their use on the trams they were the Run number. This change led to many lost keys! See item 9568 for an example of the time recording clock itself.Demonstrates a Cincinnati "Bundy" time recording clock key.Key - or Bundy Clock key made for a Cincinnati Time Recording Clock comprising a circular brass section with a key number section secured by a screw at one end and a flat steel strip inserted into the brass section, with a hole at one end that could be placed on a hook. The steel strip is riveted into the brass round section. Two keys held.Steel section stamped "tramways" and "55" and "263"tramcars, tramways, bundy clock, cincinnati, time recorder clocks -
Bendigo Historical Society Inc.
Document - BASIL MILLER COLLECTION: TRAMS, c1950s
Newspaper clipping. Clipping possibly from 1958. Policemen On Eaglehawk Trams. In the Good Old Days. A man who retired yesterday after almost half a century connected with the Bendigo's trams, recalled the time when a policeman had to travel on the last tram to Eaglehawk to maintain order. He was Mr Evans, began in 1910 as a conductor, became a motorman, then traffic inspector, appointed tramways superintendent in May, 1928. When he retires he will be in his 48th year of service.. Received callers wishing him well in his retirement, was besieged with telephone calls and telegrams in his office the S.E.C. buildings, received a presentation of a framed photograph of himself at work from the tramway inspectors and a presentation from the staff and employees. Complimentary dinner at the Hotel Shamrock. Wages for conductors in 1910, 1 pound 2/6 for 60 hours, Motormen received 1 pound 10. No windscreen in trams. No sick pay.Tram drivers had to attend broken trolley wires, repairs or replacements in controllers and general equipment, to rerail trams when derailed, adjust brakes. Welsh, Cornish and Irish miners often sang on the trams. Policemen had to travel on the last tram at night to maintain order. Tram ticket obtained from conductors. 'Passengers could travel between Eaglehawk and Quarry Hill, a distance of almost 11 miles, at a charge of sixpence return,' said Mr Evans. Combination tickets included return tram fares and admission to the theatre. The prices varied according to the theatre seats.bendigo trams, ram, policeman, conductor, superintendent 1928, motorman, began 1910, telegrams, sec buildings, repairs, ticket prices, singing miners, tram prices, sick pay -
Bendigo Historical Society Inc.
Document - MCCOLL RANKIN and STANISTREET- REGISTER OF EMPLOYEES 1941/1942, 1941/42
A mining firm was established by Hugh McColl in 1871. It was taken over by his son and later another son becoming McColl Bros. Prior to 1896 Ronald Alexander Rankin, who had worked as a clerk in the company from boyhood was made a partner and the firm became McColl and Rankin. In 1911, john J Stanistreet was also promoted to partner and the firm was called McColl, Rankin and Stanistreet. The partnership was dissolved in 1917 upon the retirement of McColl although the company continued under the same name. The company provided legal management of mines, insurance brokerage and legal services and eventually operated from their newly built premises, Commercial House, in Charing CrossBook: list of employees, address and number of dependents, presumed to be Red White & Blue Extended. Cardboard cover - patterned, red spine, loose pages inserted giving names, trade, or occupation, days worked, remarks.MCCOLL RANKING & STANISTREETorganization, business, gold mining staff, mccoll ranking & stanistreet, red white and blue extended gold mine -
Bendigo Historical Society Inc.
Photograph - HANRO COLLECTION: PHOTO OF HANRO STAFF
... Photography Service. Hanro Bendigo Advertiser Photography Service ...BHS CollectionPhoto of Hanro Staff: Black and white photo with three ladies adjusting a dress on the centre lady. The dress has an open collar with two buttons at the front and three darts at the waist either side of the buttons. The long sleeves are gathered at the cuff, the dress is slightly gathered at the waist and supporting a belt. The lady to the left is wearing a two toned blouse with three quarter puff sleeves and turned up cuffs and is buttoned up the front. She is wearing a flared skirt the same material as the trim on the blouse, a dark coloured belt drawn together with cord at the front. At the right the lady is wearing a long sleeved cardigan with three buttons at the bottom. Underneath is a horizontal striped pullover She is wearing a pleated flared skirt with a belt at the waist. The ladies are standing against a wall of wood panelling.. On the back of the photo hand written in pencil is the work *Shirley* and *Copyright 'Bendigo Advertiser' Bendigo Advertiser Photographic Service. For re-order quote CK245* Box 116ABendigo Advertiser Photography Servicephotograph, person, hanro, bendigo advertiser photography service. hanro -
Melbourne Tram Museum
Pamphlet, South Melbourne Tram Workers Committee, "What's Happening", c1991
Pamphlet - single side A5 size printed on white paper, titled "What's Happening", complaining about the lack of trams due to lack of staff and maintenance on W class trams - at South Melbourne Depot. Gives contact details for the Premier (Joan Kirner), Transport Minister (Peter Spyker) and PTC Chairman - Ian Stoney. c1991trams, tramways, south melbourne depot, unions, w class, services -
Melbourne Tram Museum
Document - Notice, Melbourne & Metropolitan Tramways Board (MMTB), "A Special message to all members of the Traffic Staff on the occasion of the XVIth Olympiad at Melbourne", Original 1956
Set of three colour photocopies on A4 sheets of documents issued to MMTB Traffic staff at the time of the 1956 Olympic Games in Melbourne. Titled "A Special message to all members of the Traffic Staff on the occasion of the XVIth Olympiad at Melbourne" - title page - General information page - about welcoming visitors to the city, information location, recognition of visitors - Ticket or passes - including an illustration and details of free travel badges. Also includes information on bus services to the Olympic village and sight seeing trips.trams, tramways, olympics, mmtb, tickets, passes, badges, buses -
Melbourne Tram Museum
Document - Notice, Yarra Trams, "Notice to Employees - Lunar Festival and Riversdale Trackwork at Victoria and Hoddle Streets - 2010", "Notice to Employees - St Kilda Road Track Works Phase 2 - 2010", 2010
Set of three documents concerned with track works. .1 - Notice - three A4 stapled sheets - titled "Notice to Employees - Lunar Festival and Riversdale Trackwork at Victoria and Hoddle Streets - 2010", outlining bus replacement arrangements and staff supervision and CSE arrangements - lists names of people involved. .2 - Notice - three A4 stapled sheets - "Notice to Employees - St Kilda Road Track Works Phase 2 - 2010", outlining bus arrangements. .3 - List of Officers and locations for the above works on 14 June and tram services affected..1 - has "Hugh" in ink along the top of the first page. .3 - has "Hugh" in red ink along the top of the first page.trams, tramways, yarra trams, road works, victoria st, kew depot, st kilda rd, bus replacement -
Melbourne Tram Museum
Newsletter, Public Transport Corporation (PTC), "Automated Ticketing", 1993 to 1994
Set of three documents or newsletters involved with the introduction of the Metcard or Automated Ticketing into Melbourne during the mid 1990's. .1 - "AT update" - with the Metcard logo - Issue 1 - A4 light card - testing by OneLink on the trams using Z1 No. 10, manufacturing in Australia of the tickets by Moore Business systems, Customer Assistance centres, retail agents and training of staff. .2 - "News for tram staff" - two issues signed by Russell Nathan, providing information about the implementation on the system onto trams, training, suppliers, CSEs, installation timing and training. .3 - Folder titled "Automated Ticketing" contain four information sheets about the implementation of the system: a - Consultation and Operation b - What's it all about and why will it be good for Melbourne? c - How long will it take - two phases detailed. d - General - will services be slower, fare evasion, purchasing of tickets, disability, staffing, retail agents, information, costs, when, machines and systems.trams, tramways, metcard, tickets, ticket machines -
Melbourne Tram Museum
Document - Notice, The Met, Public Transport Corporation, "Joint Union/Management Staff Survey", "Summary of Surveys undertaken in the PTC", early 1990's
.1 - Notice - A4 sheet - titled "Joint Union/Management Staff Survey", not dated, detailing the scope of a survey to be undertaken by the PTC asking information about the feeling for important issues. Has the term "Service Now" in the bottom right hand corner. .2 - A4 Sheet titled "Summary of Surveys undertaken in the PTC", detailing 5 surveys between 1985 and 1990, giving purpose, purpose and benefits - included staff attitudes, equal employment opportunity, consultation, clerical and smoking.trams, tramways, surveys, smoking, ptc, staff, unions, employment -
Melbourne Tram Museum
Letter, Public Transport Corporation (PTC), "Public Transport Corporation New Directions in Customer Service", early 1990's
Letter printed on heavy A4 manilla coloured paper, single sheet - "Public Transport Corporation New Directions in Customer Service", advising on the change of focus to customer service, including customer surveys, relationship with the Unions. Has the expression "Service Now" on the bottom right hand corner. Signed by Norman Walker, Director of Passenger Services and Tricia Caswell, Industrial Officer, Trades Hall.trams, tramways, surveys, ptc, staff, unions, employment -
Melbourne Tram Museum
Newsletter, The Met, Public Transport Corporation, "Express - News from The Met - Autumn 1995", "Express - News from The Met - Summer `1995/96" and Autumn 1996", March 1995 to Autumn 1996
.1 - Newsletter, large format, special size titled "Express - News from The Met - Autumn 1995", four pages. Has stories about the Cranbourne electrification, female traffic staff on the buses and trams, refurbishment of W class trams, METROL, punctuality, history dates, railways, CSE's and a list of Melbourne events. .2 - as above - Express - News from The Met - Summer `1995/96" - rail timetable changes, night rider buses, police, fares and a list of Melbourne events. .3 - as above - Express - News from The Met - Autumn 1996"- Grand Prix, Franklin St terminus replaced by Melbourne University Superstops, railway power supply and a list of Melbourne events.trams, tramways, the met, women, cse, customer service employees, railways, w class, buses, fares, police, security, franklin st, victoria st, melbourne university, grand prix -
Melbourne Tram Museum
Document - Notice, The Met, Public Transport Corporation, "Staff Bulletin No. 2 - 17/2/93", 17/02/1993 12:00:00 AM
Notice - 3 A4 sheets stapled in the top left hand corner, titled "Staff Bulletin No. 2 - 17/2/93" - follows an agreement with the ATMOEA union, about fare collection, workshops, line closure (just Northcote to Thornbury), Infrastructure, service levels, retention of tram services, tendering of bus services, and various other reforms, consultation, arbitration hearings and revised interim management structure. Signed by John McMillan. See also 3049 and 3052trams, tramways, services, buses, bus replacement, tram replacement, railways, contracts, preston depot, met ticket, maintenance, unions, atmoea, agreements -
Melbourne Tram Museum
Document - Notice, The Met, Public Transport Corporation, "Staff Bulletin - Public Transport Reform Package", "Staff Bulletin No. 2 - 17/2/93", 6/01/1993 12:00:00 AM
Notice - Folded A3 sheet titled "Staff Bulletin - Public Transport Reform Package", dated 6-1-1993 with an announcement by the Minister Alan Brown about the contracting out metropolitan bus services, country rail passenger service, substituting trams with buses, all night bus services, Automated Fare Collection, Driver Only suburban trains, Rolling stock maintenance, closure of Preston tram depot, infrastructure maintenance, cleaning, catering contracting out freight and other services. Signed by John McMillan. See also Reg items 3048 and 3052.trams, tramways, services, buses, bus replacement, tram replacement, railways, contracts, preston depot, met ticket, maintenance, unions, atmoea, agreements -
Melbourne Tram Museum
Document - Notice, The Met, Public Transport Corporation, "Closure of Footscray to Moonee Ponds Tram Service", 6/01/1993 12:00:00 AM
Notice or Staff Information Bulletin, single A4 sheet, titled "Closure of Footscray to Moonee Ponds Tram Service", dated 6/1/1993 advising that the Minister Alan Brown had announced the closure of the tram service and replacement by buses. Signed by Norman Walker, Director Passenger Services Division. See Also Reg item 3050 and 3048.trams, tramways, services, buses, bus replacement, tram replacement, maintenance, moonee ponds, footscray, closure -
Melbourne Tram Museum
Document - Folder with papers, Yarra Trams, "M>Tram Q&A pack", Feb. 2004
Set of seven press releases and other information documents contained within a white card board folder marked ""M>Tram Q&A pack" issued at the time Yarra Trams entered into the new partnership arrangement to merge M>Tram operations into Yarra and operate a single tram network. Has a M>Tram logo on the front cover. All dated 19/2/2004 unless otherwise noted and all A4 size on white paper. .1 - folder with following papers: .2 - Single page letter from Des Davies Manager Human Resources Yarra Trams to all M>Tram staff. .3 - single page letter from Colin Nicol and Peter Anderson Receivers of M>Tram at KPMG to all M>Tram, M>Train and Bayside Maintenance staff. .4 - Media Release from Connex group, 2 pages, "Connex Awarded Melbourne Train Franchise" with Veolia and Connex logos. .5 - Media release from Yarra Trams, 4 sheets, 7 pages, from Yarra Trams "Yarra Trams services to expand across the entire Melbourne Tram network" .6 - Media release from the Premier of Victoria - 5 sheets including two fact sheets - "Stability returns to State's tram and train system" .7 - M>Tram "Staff Update - Refranchising Announcement" - two pages - signed by Bernie Carolan .8 - DL size three fold pamphlet, "New Public Transport Partnerships" published by Victorian Government Dept. of Infrastructure, with message from Peter Batchelor, Minister for Transport.trams, tramways, yarra trams, m>tram, victorian government, transport, press release, media release, connex -
Melbourne Tram Museum
Document - Report, Yarra Trams, "100 years of electric trams in Melbourne", 2005 - 2006
Set of two presentations or printout of a PowerPoint presentation, 6 slides per sheet and two position descriptions. .1 - Three page report (part of a larger report - page 9 to 11) results of a survey of various routes, KPI's - surveys, customer feedback, and incidents, service delivery. .2 - four page report about the Love Your Trams campaign presented by Flash Group, the objective, concept, the message, graffiti reduction and messages from passengers and staff. .3 - Two page Yarra Tram position description for Customer Relations and Marketing Officer, Camberwell. .4 - ditto for Customer Relations Assistant Camberwell.On top of each document are notes in blue ink.trams, tramways, yarra trams, accidents, melbourne, depots, marketing, staff -
Melbourne Tram Museum
Book, M>Tram, Yarra trams, "Staff Booklet - Grand Prix 2002 - Plus football information", Feb. 2002
.1 - Book - 36 pages including cover with fold out map at the rear, centre stapled, titled "Staff Booklet - Grand Prix 2002 - Plus football information" . Gives details of event for tram crews, event program and transport map, including shunting details, announcements, bus services, boarding points, toilets, other alterations. Published with the Yarra Trams and M>Tram logos on the front and rear cover. Date: 28/2/2002 to 3/3/2002. .2 - Fold out circuit map for 2002 Grand Prix - full colour printed on gloss paper - 8 x 2 folds. showing location of the race track, how tram and rail routes operated, restricted parking area, Metcard, where taxis and limousines could park, bicycle racks. On the reverse side has a detailed map of Albert Park showing the various race facilities and grandstands. .3 - as for above - 2000 event Grand Prix.trams, tramways, grand prix, ptv, formula 1, albert park, maps -
Melbourne Tram Museum
Document - Report, National Express, "All Staff Notice - New Tram and Train Contracts Announced", c2000
Report or Notice - 5 A4 sheets stapled in top left hand corner with Swanston Trams logo, titled "All Staff Notice - New Tram and Train Contracts Announced", advising the CEO of National Express Group, Peter Strachan, announcing new rolling stock - trams (Combino), Siemens and Velocity train (Comeng) for the V/Line services. Gives details of the 59 new trams and their attributes. Has colour images of the various vehicles. Notice - not dated - c2000.trams, tramways, national express, swanston trams, combino, siemens, new trams -
Melbourne Tram Museum
Pamphlet, "Your Government Bus Service Serving you better", c1982
Three fold DL pamphlet printed on off white paper, two colour + black - titled "Your Government Bus Service Serving you better" - discussing the pros and cons of a government bus service compared to a privately operated bus service and the subsidy provided. Notes the Liberal Coalition policy is to privatise public services. Has photos of step lift, kneeling, wheel chair and ambulance bus. Printed c1982, notes the reduction in funding and staffing. No details as to who printed the document. Second copy added 17-4-2017trams, tramways, public transport, buses, privatisation