Set of four items concerning Swanston Trams and the move to M>Tram 1 - "Officially become M>Tram & M>Train" - for 1/10/2000 - see reference. Issued to staff regarding uniforms. 2 - "Customer Service Charter" - Swanston Trams - April 2000 3 - "Transport is our business" - Swanston Trams - 2000 4 - "Comments" and compensation code.Yields information about Swanston Trams customer documents and required relationships.Document - 3 x A5 and 1 special sizeyarra trams, swanston trams, customers, complaints, operators, customer charter

1104.1 - pamphlet - DL size five fold, full colour titled "Customer Service Charter", looking at Yarra Trams vision, performance standards, statistics, fares, ticket checking, compensation code, safety and security, planning, carriage of items, customer service and with a network map, showing the Yarra Trams (excluding M.Tram) lines. Notes the franchise date of Yarra Trams and that the aims were for service levels to 2001. 1104.2 - 28 page DL size booklet, centre staples, full colour titled "Customer Service Charter" - similar contents to above, with notes on safety and security, accessibility, staff conduct etc. Dated June 2005. 1104.3 - 36 page DL size booklet, centre staples, full colour titled "Customer Service Charter" - similar contents to above, with notes on safety and security, accessibility, staff conduct etc. Dated May 2007. Includes a table of contents - see image i2. 1104.4 - as for .3, dated Feb. 2008 Two copies of each held except 1104.4.trams, tramways, yarra trams, public transport, customer charter

Report - A4 perfect bound, printed on gloss white paper, 44 pages including card covers, titled "A Transdev - Transfield Services Partnership Yarra Trams - The first two years 1999 > 2001". Gives a list of Board members, list of managers along with photograph, photos of old and new trams, Box Hill extension, vision, customer charter, employees, various projects undertaken, operations - reliability, maintenance, Southbank depot, Preston Workshops, infrastructure works, finance, marketing, sponsorships and the future. Contains a complete listing of Yarra Trams Employees.trams, tramways, yarra trams, transdev, transfield, management, box hill, route 109, employees, lists, preston workshops, southbank depot, maintenance, trackwork

Historically this item is from the early to late 1890's. This Item documents the day to day commerce and financial transactions of a business in a regional centre of a rural district. It illustrates the greater degree of personal contact between bank staff and client, outside electronic money transfers and A.T.Ms. The personal activities especially in small towns between bank and customers made for a clearer and friendlier transaction interchange possibleThis item clearly details pre Federation banking and the important link with English law and commerce. Regional banking was very strong and the rural sectors provided the "wealth of the nation". This confidence was backed by the assurances of the Royal Charter and the financial strength of the British Homeland. The strong Pound Sterling was the currency of the "Empire"Discoloured white, hard cardboard book with brass clasp/clip early Pass book containing 45 pages. The page thickness is close to thin cardboard.No outside markings. Inside cover printed "The Bank Of Australia (Incorporated by Royal Charter, 1835)". Also Listed, the paid up capital, the reserve fund and regulatory information. The second page details the list of offices in Australia and the London office. Following pages credit debit information of typical bank Pass Book of "John Woodside No.2 A/Ccommerce, banking beechworth early accounting pre federation

This bank cheque originated from the Bank of Australasia, Melbourne branch. It was issued on 3rd December 1885 to a person surnamed Slater for £71.11.5 (seventy-one pounds, eleven shillings and five pence). The parallel lines are called Cheque Crossed and mean that only Slater and no one else could receive the payment and that it would have been paid into Slater's bank account, not exchanged for cash. The embossed dots signify that the cheque amount was also paid to be the bearer of the cheque. Slater would have visited the bank to deposit the money into his or her own account. The cheque was printed by Sands & McDougall, a long-standing Melbourne printing and stationery company. It was then Stamped at the bank with its own unique number before it was issued to the customer. From its previously perforated edges, it is presumed that the cheque was part of a page of cheques, likely to be contained within a book of similar cheques ready for use. The Bank of Australia was incorporated by Royal Charter of England in March 1834. It had its Australian beginnings on 14th December 1835, opening in Sydney. The Acting Superintendent of the bank at that time was David Charters McArthur. He was Superintendent from 1867-to 1876. The Melbourne branch opened on 28th August 1838 in a two-roomed brick cottage on the north side of Little Collins Street, where two huge mastiff dogs were used at night to guard the bank. The government also provided an armed military sentinel. Due to the bank's rapid growth, a new building for the Melbourne branch was opened in 1840 at 75 Collins Street West. By 1879 the bank had been upgraded to a magnificent two-storey building on the corners of Collins and Queens Streets, with the entry on Collins Street. In 1951 the Bank of Australasia amalgamated with the Union Bank to form the Australia and New Zealand Bank, now known as the ANZ. Then in 1970, the ANZ merged with both the ES&A and the London Bank of Australia to form the ANZ Banking Group Limited. The ANZ Banking Group Ltd kindly donated a variety of historic items from the Bank of Australasia. BANK of AUSTRALASIA, WARRNAMBOOL – In 1854 Warrnambool had two banks, the Union Bank and the Bank of Australasia. Later, completely different bank businesses opened; in 1867 the National Bank of Australasia, then in 1875 the Colonial Bank of Australasia. The original Warrnambool branch of the Bank of Australasia was established in July 1854, and operated from a leased cottage on Merri Street, close to Liebig Street. The bank next bought a stone building previously erected by drapers Cramond & Dickson on the corner of Timor and Gibson Streets. Samuel Hannaford was a teller and then Manager at the Warrnambool branch from 1855 to 1856 and the Warrnambool Council chose that bank for its dealings during 1856-57. In 1859 Roberts & Co. was awarded the contract to build the new Bank of Australasia branch for the sum of £3,000. The land was on a sand hill on the northeast corner of Timor and Kepler Streets and had been bought in 1855 from investor James Cust. The new building opened on May 21, 1860. The bank continued to operate there until 1951 when it merged with the Union Bank to form the ANZ Bank, which continued operating from its Liebig Street building. Warrnambool City Council purchased the former Bank of Australasia building in 1971 and renovated it, then on 3rd December 1973 it was officially opened as the Art Gallery by Cr. Harold Stephenson and Gallery Director John Welsh. The Gallery transferred to the purpose-built building in Liebig Street in 1986 and the old bank building is now the Gallery club. Staff at the Bank of Australasia in Warrnambool included the following men but others were also involved: Samuel Hannaford, Teller then Manager from 1855-1856; W H Palmer, Manager from January 1857 until November 1869 when the Teller Basil Spence was promoted to Manager; H B Chomley, Manager from April 1873 and still there in 1886; A Butt, Manager in 1895-1904; J R McCleary Accountant and Acting Manager for 12 months, until 1900; A Kirk, Manager 1904; J Moore, staff until his transfer to Bendigo in December 1908; J S Bath was Manager until 1915; C C Cox, Manager until April 1923; Richard C Stanley, Manager 1923 to April 1928. The bank cheque has significance through its association with the Bank of Australasia. The early Australian bank was established in 1834 by Royal Charter and opened in Sydney, Australia, in Sydney in 1835. The bank had many Australian offices in November 1877, particularly on the east and south coasts. Victoria had 45 percent of all Offices. The bank cheque is significant as an early example of financial management of money and money exchange or transfer.Bank cheque of the Bank of Australasia, Melbourne branch. The rectangular paper has three sides that have been perforated. It is printed in blue with bank's Insignia of a heraldic shield of sheep hung by their waists and ships in full sail. Embossed Stamp Duty mark. Embossed dots. Handwritten black ink details Dated 3rd Dec 1885. Printed in Melbourne by Sands & McDougall. Diagonal parallel lines are across the cheque. Printed: "Bank of Australasia, MELBOURNE (75 COLLINS ST. WEST)." "454,358" "Sands & McDougall, Melbourne" Embossed stamp: Symbol of Crown above double oval lines " - STAMP DUTY" "ONE PENNY" Embossed dots forming test "7 PAID T2" Handwritten: "3rd Dec. [188] 5" "134 - Slater" "Seventy one pounds 11/S 5p" "£71.11.5" Signature: (undecipherable) flagstaff hill, warrnambool, shipwrecked-coast, flagstaff-hill, flagstaff-hill-maritime-museum, maritime-museum, shipwreck-coast, flagstaff-hill-maritime-village, bank cheque, shipwrecked coast, flagstaff hill maritime museum, maritime museum, shipwreck coast, flagstaff hill maritime village, great ocean road, bank of australasia, boa, union bank, australia & new zealand bank, anz bank, bank note, melbourne, slater, sands & mcdougall, chrssed cheque, embossed dots, paid cheque

The addresses given on the List for the London and Melbourne offices have connected the document to the Bank of Australasia. The List is dated November 1877 and shows the number and the location of all of the branches of the Bank at that point in time., a total of 77. - Victoria 35, New South Wales 14, Queensland 2, Tasmania 5, South Australia 5, New Zealand 16 Copies of the notice would have been displayed in all branches of the bank in both Australia and New Zealand to inform customers and perhaps impress them too with a large number of locations and the reference to the bank's connection with London. This document gives information on all bank offices throughout Australia and New Zealand. It refers to the Superintendent's Office address at 75 Collins Street West, Melbourne and is dated November 1877. This places the document at the time just before the new Melbourne office opened on the corner of Collins Street and Queen's Street in 1879. The Bank of Australasia was incorporated by Royal Charter of England in March 1834. It came to Australia on 14th December 1835, opening in Sydney. The Acting Superintendent of the Bank of Australasia in Sydney at that time was David Charters McArthur. He was Superintendent from 1867-to 1876. The Melbourne branch of the Bank of Australasia opened on 28th August 1838 in a two-roomed brick cottage on the north side of Little Collins Street. Two huge mastiff dogs were kept in the backyard and let loose at night to guard the bank. The government also provided an armed military sentinel. Due to the bank's rapid growth, a new building for the Melbourne branch was opened in 1840 at 75 Collins Street West. By 1879 the bank had been upgraded to a magnificent two-storey building on the corners of Collins and Queens Streets, with the entry on Collins Street. In 1951 the Bank of Australasia amalgamated with the Union Bank to form the Australia and New Zealand Bank, now known as the ANZ. Then in 1970, the ANZ merged with both the ES&A and the London Bank of Australia to form the ANZ Banking Group Limited. The ANZ Banking Group Ltd kindly donated a variety of historic items from the Bank of Australasia. BANK of AUSTRALASIA, WARRNAMBOOL – In 1854 Warrnambool had two banks, the Union Back and the Bank of Australasia. Later, completely different bank businesses opened; in 1867 the National Bank of Australasia, then in 1875 the Colonial Bank of Australasia. The original Bank of Australasia was established in Warrnambool in July 1854, and operated from a leased cottage on Merri Street, close to Liebig Street. The bank bought a stone building previously erected by drapers Cramond & Dickson on the corner of Timor and Gibson Streets. Samuel Hannaford was a teller and then Manager at the Warrnambool branch from 1855 to 1856. Warrnambool’s Council chose the Bank of Australasia as its bank 1856-57. In 1859 Roberts & Co. was awarded the contract to build the new Bank of Australasia branch for the sum of £3,000. The land was on a sand hill on the northeast corner of Timor and Kepler Streets and had been bought in 1855 from investor James Cust. The new building opened on May 21, 1860. The bank continued to operate there until 1951 when it merged with the Union Bank to form the ANZ Bank, which continued operating from its Liebig Street building. Warrnambool City Council purchased the former Bank of Australasia building in 1971 and renovated it, then on 3rd December 1973 it was officially opened as the Art Gallery by Cr. Harold Stephenson and Gallery Director John Welsh. The Gallery transferred to the purpose-built building in Liebig Street in 1986 and the old bank building is now the Gallery club. The List of Offices of the Bank of Australasia has early Australian historical significance through its association with the Bank, which was established in 1834 by Royal Charter and opened in Sydney, Australia, in Sydney in 1835. The List is significant for showing the number and location of all of the Offices of the Bank of Australia in November 1877. This shows that Victoria had 45 percent of all Offices. The framed document is locally significant for its association with the Bank of Australasia, Warrnambool's first bank, established in 1854. The bank continued to operate until the organisation's merger in 1951. It became the ANZ Bank, which is still in operation today. The Bank was an integral part of the establishment and growth of commerce in Colonial Warrnambool and throughout Australia.Document in a decorative gilt frame. Titled List of Bank Offices and dated November 1877, facsimile. Offices include London, and a variety of offices in Victoria, New South Wales, Queensland, Tasmania, South Australia and New Zealand. Round holes in the centre top and bottom of the frame. Text includes: "LONDON: 4 THREADNEEDLE STREET, E.C." "SUPERINTENDENT'S OFFICE: / 75 COLLINS STREET WEST, MELBOURNE" "Warrnambool" " November 1877" flagstaff hill, warrnambool, bank of australasia 1877, branches of bank of australasia 1877, banks in australia 1877, commerce 1877, shipwreck-coast, document, bank document, flagstaff hill maritime museum & village, bank of australasia, 1877, branches in australia, bank of london, offices in australia, offices in new zealand, commerce, banking, finance, shipwrecked coast, flagstaff hill maritime museum, maritime museum, shipwreck coast, flagstaff hill maritime village, great ocean road, boa, union bank, australia & new zealand bank, anz bank, david charters mcarthur, d c mcarthur, sydney, new south wales, currency, banknote, legal tender, list of bank offices

This document is a receipt detailing the transfer of five documents from the Bank of Australasia Warrnambool to the security of the Solicitor E L Ardile (and W M Ardlie) of Kepler Street Warrnambool. The documents include a Title and are concerned with the bank's customer, W J Bell, deceased. They refer to Jas Bell and Mark Nicholson. The dates mentioned are from 1883 to 1885 and the receipt is dated 10 August 1890. The Bank of Australasia was incorporated by the Royal Charter of England in March 1834. The bank began in Australia on 14th December 1835, opening in Sydney. The Acting Superintendent of the bank at that time was David Charters McArthur. He was Superintendent from 1867-to 1876. The Melbourne branch opened on 28th August 1838 in a two-roomed brick cottage on the north side of Little Collins Street, where two huge mastiff dogs were used at night to guard the bank. The government also provided an armed military sentinel. Due to the bank's rapid growth, a new building for the Melbourne branch was opened in 1840 at 75 Collins Street West. By 1879 the bank had been upgraded to a magnificent two-storey building on the corners of Collins and Queens Streets, with the entry on Collins Street. In 1951 the Bank of Australasia amalgamated with the Union Bank to form Australia and New Zealand Bank, now known as the ANZ. Then in 1970, the ANZ merged with both the ES&A and the London Bank of Australia to form the ANZ Banking Group Limited. The ANZ Banking Group Ltd kindly donated a variety of historic items from the Bank of Australasia. BANK of AUSTRALASIA, WARRNAMBOOL – In 1854 Warrnambool had two banks, the Union Bank and the Bank of Australasia. Later, completely different bank businesses opened; in 1867 the National Bank of Australasia, then in 1875 the Colonial Bank of Australasia. The original Warrnambool branch of the Bank of Australasia was established in July 1854, and operated from a leased cottage on Merri Street, close to Liebig Street. The bank later bought a stone building previously erected by drapers Cramond & Dickson on the corner of Timor and Gibson Streets. Samuel Hannaford was a teller and then Manager at the Warrnambool branch from 1855 to 1856 and the Warrnambool Council chose that bank for its dealings during 1856-57. In 1859 Roberts & Co. was awarded the contract to build the new Bank of Australasia branch for the sum of £3,000. The land was on a sand hill on the northeast corner of Timor and Kepler Streets and had been bought in 1855 from investor James Cust. The new building opened on May 21, 1860. The bank continued to operate there until 1951 when it merged with the Union Bank to form the ANZ Bank, which continued operating from its Liebig Street building. Warrnambool City Council purchased the former Bank of Australasia building in 1971 and renovated it, then on 3rd December 1973 it was officially opened as the Art Gallery by Cr. Harold Stephenson and Gallery Director John Welsh. The Gallery transferred to the purpose-built building in Liebig Street in 1986 and the old bank building is now the Gallery club. Staff at the Bank of Australasia in Warrnambool included the following men but others were also involved: Samuel Hannaford, Teller then Manager from 1855-1856; W H Palmer, Manager from January 1857 until November 1869 when the Teller Basil Spence was promoted to Manager; H B Chomley, Manager from April 1873 and still there in 1886; A Butt, Manager in 1895-1904; J R McCleary Accountant and Acting Manager for 12 months, until 1900; A Kirk, Manager 1904; J Moore, staff until his transfer to Bendigo in December 1908; J S Bath was Manager until 1915; C C Cox, Manager until April 1923; Richard C Stanley, Manager 1923 to April 1928. The Receipt from E L Ardlie documents names of local families and are of historical significance. The movement of the documents from the Bank of Australasia, to the security of the Solicitor, shows that the bank was relied on for more than just financial services. The document is significant for its association with the Bank of Australasia in Warrnambool, the first bank in Warrnambool, established in 1854. The bank continued to operate until its merger in 1951 when it became the ANZ Bank, which is still in operation today. The Bank was an integral part of the establishment and growth of commerce in Colonial Warrnambool and throughout Australia.Receipt, printed on pale yellow paper, an official form titled Solicitor's Accountable Receipt, with handwritten details. DATE 10th August 1898 FROM E L Ardlie, Solicitor, TO Bank of Australasia Warrnambool FOR CUSTOMER W J Bell decd. DOCUMENTS five (5) on loan, held for security.DATE: "10 August 1898" SOLICITOR: "E L Ardlie" CUSTOMER: "W J Bell, decd." TEXT: "... RECEIVED on loan from the BANK OF AUSTRALASIA ...documents held in security ... " DOCUMENTS: "Certificate of title to W J Bell" " Grant ... Mark Nicholson" "Conveyance .. Mark Nicholson to ... W J and J Bell dated 16th January 1883" " W J and J Bell to Mark Nicholson 17 January 1883 ..." "Conveyance Jas Bell to W J Bell dated 16 March 1885"flagstaff hill, warrnambool, flagstaff hill maritime museum, maritime museum, commerce, banking, bank of australasia, david charters mcarthur, e l ardlie, solicitor, convenancer, w j bell, jas bell, mark nicholson, document security

Pamphlet produced by Met Tram Marketing about the hiring of trams - gives rates, seating capacity, depots and tram types. Has a list of depots and the contact details. Not dated, c1995. Has an enquiry form attached.Yields information about hiring a tram c1995.Pamphlet, 3 fold DLfull colour.met tram, tramways, tram hire, charters