Black vinyl covered two ring folder titled "Customer Service Employees", with the Public Transport Corporation Logo printed on dark green paper. Contains approx. 120 sheets with information about Melbourne's public transport including general information, maps, fares, Met Tickets (3 zones), disabilities, sports and entertainment Map, Hospitals, AFL Grounds, Bus & Tram Services, Night Rider Bus Services and basic first aid. The map shows tram line to Bundoora but no services to Docklands, the Altona - Laverton rail line shown. Gives details of Ansett airlines office. Book not dated as such. Estimated date - mid 1990's, prior to Metcards, still using Met tickets.trams, tramways, ptc, the met, tickets, information, melbourne, buses

Document or book - 41 pages, clear plastic cover, black card cover, black comb binding, titled "Tram Attendants Unit - General Operational Manual and Procedures 2041"", providing training information to Customer Service Employees, or Tram Attendants or CSE's on duties, reporting, instructions, police assistance, behaviour, tickets, conduct. Includes a detailed table of contents which has been scanned.trams, tramways, yarra trams, training, customer service employees, cse, tram attendants, passengers, tram stops

Document or book - 16 pages, clear plastic cover, black card cover, black comb binding, titled "Get on Board - The safe and efficient movement of trams", providing training information to Customer Service Employees, or Tram Attendants or CSE's on procedures for passengers boarding and un boarding trams, customer relations, and a script for Federation Square. Includes recommended hand signals to drivers. Two copies held.trams, tramways, yarra trams, training, customer service employees, cse, tram attendants, passengers, tram stops

Newspaper clipping from The Herald Sun, 11/10/2000, titled "Connies make colourful return", with a story by Genevieve Lally, about the employment of 100 roving conductors (became Customer Service Employees), on trams. Would sell daily tickets. Quotes Steve Bracks, and Peter Batchelor of the Government and Geoff Leigh of the Opposition. Has a photo of two personnel but not named. Photo by Trevor Pinder. Also has an item about a new low floor Scania bus Volgren with a small image - launched the previous day - titled :"Bus of the Future is here"trams, tramways, conductors, customer service employees, buses

.1 - Newsletter, large format, special size titled "Express - News from The Met - Autumn 1995", four pages. Has stories about the Cranbourne electrification, female traffic staff on the buses and trams, refurbishment of W class trams, METROL, punctuality, history dates, railways, CSE's and a list of Melbourne events. .2 - as above - Express - News from The Met - Summer `1995/96" - rail timetable changes, night rider buses, police, fares and a list of Melbourne events. .3 - as above - Express - News from The Met - Autumn 1996"- Grand Prix, Franklin St terminus replaced by Melbourne University Superstops, railway power supply and a list of Melbourne events.trams, tramways, the met, women, cse, customer service employees, railways, w class, buses, fares, police, security, franklin st, victoria st, melbourne university, grand prix

Book - 40 pages, card cover, finished A5 centre stapled, outlining Yarra Trams customer service or training program titled "The cycle of Service". Has a table of contents. Signed by Dennis Cliche CEO, c2006. 2nd copy added 15/4/2019.trams, tramways, yarra trams, drivers, driver training, instructions, training, customer service employees

Used by Customer Service Employees (CSEs), or tram attendants, working for M>Tram.Accessory belonging to a now-superceded transit operator (since 2004). Likely well-used by attendant staff of said operator.Black fabric bag with the M>Tram logo stitched on one side. On the adjustable strap is an additional bag with Velcro adhesive, plus a adjustable plastic padding.public transport, m>tram, trams, staff

Set of four photocopied documents issued by Swanston Trams for New Years Eve, 1/1/2000 - to address the matter known as the "Y2K bug" - where some computer systems or equipment may not have recognised the change of the year due to using only two digits for the year instead of four. (We all survived! - then the fireworks started and all kept going). Also known as the year 2000 problem. All stapled in the top left hand corner. .1 - eight page document, titled "New Years Eve Contingency Plans Update", detailing what to do in the event the power supply failed. Also has plans for the AVM system, Customer bulletin for the all night service, services during the Christmas New Year period. plans from ADtranz - to provide coverage for the night and a Swanston Trams "All Staff Notice" regarding payment for working during the period and the agreement with the Union. .2 - Copy of the New Year Eve Fleet Rosters - 3 pages. .3 - Swanston Trams Contact List for the period including Customer Service Employees and Adtranz workers - 3 pages. .4 - Vehicle Group list - 3 pages at 238 am on 1/1/2000.trams, tramways, swanston trams, year 2000, events, operations, planning, adtranz, rosters

Book, 146 pages, including card covers, white spiral bound titled "Melbourne by tram - Staff Guide 2008", with a photo of two employees on the front cover. Has a message from Trevor Greer as Manager Customer Services and on page 3, a list of contents. Gives emergency procedures, location and trams stops for Melbourne's facilities, eg churches, consulates, list of route destinations, tram stops by route with TramTracker ID's. Two copies heldtrams, tramways, yarra trams, routes, melbourne, tram stops, staff

Report - A4 perfect bound, printed on gloss white paper, 44 pages including card covers, titled "A Transdev - Transfield Services Partnership Yarra Trams - The first two years 1999 > 2001". Gives a list of Board members, list of managers along with photograph, photos of old and new trams, Box Hill extension, vision, customer charter, employees, various projects undertaken, operations - reliability, maintenance, Southbank depot, Preston Workshops, infrastructure works, finance, marketing, sponsorships and the future. Contains a complete listing of Yarra Trams Employees.trams, tramways, yarra trams, transdev, transfield, management, box hill, route 109, employees, lists, preston workshops, southbank depot, maintenance, trackwork

Folder - colour printed with various documents, part of the "The KDR Yarra Trams Employee Roadshow Program", Keolis Downer - EDI, when they took over Yarra Trams in November 2009. Has 9 separate fact A4 sheets and one folded pamphlet "Think like a passenger" Fact Sheets for: 1. Employee Roadshow program - gives dates. 2. KDR and Yarra Trams 3. Enhancing Performance 4 Delivering for Passengers 5. Customer Service 6. Find your way 7. Yarra Trams Employees 8. A new approach 9. Brand Re-fresh The "Think like a passenger" is a folded DL pamphlet, giving information about KDR and the work they planned to do the tram fleet. Has a message from Michel Masson, the CEO of Yarra Trams on the rear.trams, tramways, keolis, kdr, yarra trams

Folder produced by KDR (Keolis Downer EDI Rail) at the time of assuming control of the Yarra Trams Franchise in Nov. 2009. Includes a letter addressed to individual employees signed by the CEO Michel Masson, and fact sheets about KDR itself, its employees, Brand refresh, its approach, find your way, customer service, delivering for passengers, enhancing performance. Includes a "Think like a passenger" pamphlet.Demonstrates a welcome pack or publicity pack for employees at the time of the take over by KDR.Printed folder containing a letter, 8 double sided sheets and one DL size pamphlet.tramways, franchise, kdr, yarra trams