Report - 32 pages, A4 card cover centre stapled titled "Public Transport Ombudsman Limited Annual Report 2012", reporting on the complaints received following the Myki rollout and other issues considered by Ombudsman. Signed by Richard Allsop as the Chair and Janine Young as the actual Ombudsman. Has a table of contents.trams, tramways, ptv, tickets, signs, officers, behaviour, ombudsman

Underpaid staff at Greensborough's Degani Bakery and Cafe will share a slice of $44,000 that has been recouped by the Fair Works ombudsman after finding out the company had shortchanged employees. The Bakery was in Greensborough Shopping Plaza News article 1 page, black text.fair work ombudsman, degani bakery and cafe greensborough, greensborough plaza

Pamphlet - "Customer feedback for public transport" - with an image of Southern Cross station, a D class tram and a bus on the front. Details the feedback process used by viclink or metlink, including responses, the public transport ombudsman and the methods. Provides the contact numbers.Yields information about customer feedback or complaints regarding Victorian public transport.Pamphlet - DL - four fold, full colourtrams, public transport, feedback, complaints, viclink, metlink, buses, customers

Newspaper clippings titled: “Probes on dirty trams, 'underpaid cleaners'” by Timna Jacks, Clay Lucas Newspaper clipping from the Age 23/12/2020 Leaked emails from company contracted to clean Melbourne's tram network suggest cleaning standards were impossible to maintain and staff were underpaid and risked injury. Fair Work Ombudsman and Yarra Trams are investigating cleaning contractor GJK Facility Services. Trams, depots and tram stops have all cleaned by the contractor with some not cleaned in accordance with contractual requirements.trams, tramways, yarra trams, tram depot, rolling stock, tram stops, cleaners, cleaning

Set of 15 issues of Yarra Trams Magazine "Tramlines" All folded A3 unless noted otherwise. 1 - Issue 1 - August 2004 - staff event, message from CEO Hubert Guyot, new control centre, route 96, Olympic torch relay, tram 431, new livery, meet Johnpaul tram attendant. .1A - Issue 2 - December 2004 - customer satisfaction, tram attendants, remembrance day, CEO message, new routes, Camberwell depot, staff profile and tramways band. .2 - issue 3 - May 2005 - Fleet operations control centre opens, (photo), Balaclava Junction upgrade, grand union, Melbourne Uni superstop, fund raising. .3 - issue 4 - August 2005 - Congratulations to Lenny Bates 50, departure of Hubert, route 75 extended to Vermont South, fare evasion, trackwork and Superstops in Flinders St and Bourke St, East Preston Depot and think tram project. .4 - Issue 5 - December 2005 - folded A3 sheet, plain paper, colour photos - with articles on congestion, advertising campaign success re fare evaders, new platform stops in Flinders St, Network improvements and getting ready for the 2006 Commonwealth games featuring a cartoon poster of a tram in a race (see Reg item 1235 for the actual poster). Has a message from Dennis Cliche - new CEO. .5 - Issue 6 - May 2006 - folded A2 sheet, gloss paper, items re Commonwealth games, Karachi W-11 tram, Remembrance day, network improvements, Grand Prix, good Friday appeal, and the forthcoming centenary celebrations. Centre page spread has a large number of photos of staff during the Commonwealth Games. .6 - Issue 7 - October 2006 - folded A2 sheet, gloss paper, colour photos of the Centenary Art Tram (5006), Myki, network improvements, memories of 1906, Luna Party Tram (1011) with centre page spread of a photo of 5006 outside Luna Park, and the various tram images featured on the tramcar. See also Reg Item 864 for details of the making of the art work. .7 - Issue 8 - December 2006 - folded A3 sheet, gloss paper, colour photos of the "Tram It 2006" event, light rail, TramTracker being launched, Essendon, Centenary celebrations and "for the love of trams". .8 - Issue 9 - May 2007 - six pages - traffic condition, green depots, Joyce Barry, plaque at Brunswick Depot, fund raising, platform stops, trackwork, TramTracker, Police tram. .9 - Issue 10 - September 2007 - MSO tram, students travels, Transport Challenge 2007, website, TramTracker by SMS. .10 - Issue 11 - Melbourne trams a heritage icon, fund raising, TramTracker, cable tram tracks in Abbotsford St, route 86 to the Waterfront City Docklands, hailing trams. 11 - Issue 12 - Mulhouse tram, Bumblebee, on the docks, fundraising, St Kilda Road upgrades, TramTracker. .12 - Issue 13 - Bumblebee C2 class trams, traffic congestion, wind power tram, Flinders St trackwork. .13 - Issue 14 - Silver Paralympians on tram, green wind powered trams. .14 - Issue 15 - TramTracker Jake, film festival, Public Transport Ombudsman - Simon Cohen, Operations Centre, .15 - Issue 16 - 6 pages - tram performance, TramTracker at tram stops and iPhones, Mike Talks, Myki. All have the Yarra Trams logo on the front cover.trams, tramways, yarra trams, tickets, commonwealth games, flinders st, grand prix, karachi w-11 tram, construction, luna park, essendon depot, centenary, tramtracker, olympic games, control centre, balaclava junction, trackwork, grand union, melbourne university, superstops, vermont south, route 75, flinders st, bourke st, brunswick depot, cable trams, docklands, mulhouse, c2 class, flinders st, environment, ombudsman, myki, tramways band

1 - Issue 1 - March 2007 - with photo of the Police Tram (2109) - Welcome message from the CEO Dennis Cliche, Good Friday appeal, Burwood highway works, new sub-stations at Coburg, Royal Park, Brunswick depot, Camberwell depot, East Preston, Essendon, Bundy Clock, Glenhuntly, Kew Depot, Malvern, Southbank,, Safety, events, Lunar Festival .2 - issue 2 - June 2007 - 18 pages, Malvern Depot (a green depot), Paul Matthews profile, trackwork at Glen Huntly and Essendon depots, Depot news, Joyce Barry tribute, Hawthorn depot museum, fund raising. .3 - issue 3 - Octr. 2007 - 16 pages - fund raising - Melbourne city romp, Des Davies retirement, CPR rescue of a collapsed driver, depot news, retirements and a chemical and fire incident on the Vermont South line. .4 - issue 4 - Jan. 2008 - 12 pages - fundraising, family events, depot news, retirements, TramTracker Jake .5 - issue 11 - Winter 2010 - 16 pages - St Kilda Road Superstops, Michel Mason - CEO, Malvern depot centenary, Transformation, new maps on trams, fundraising, the leadership team, depot news, uniforms, South Caulfield Junction upgrade. .6 - 20 pages issue 12, Summer 2010, published soon after Keolis took over operations of Yarra Trams. The first 10 pages, look at Trams on the Fringe, Feedback, Football trams, staff matters, and features a story on page 10 of the Hawthorn Tram Depot museum and Driver Shaun McCarthy wearing the brown uniform in front of tram 1041. Fully Scanned. The second ten pages are reversed (upside down) and titled "Le Pantographer", featuring a Bordeaux tram on the cover. Provides details of Keolis operations such as Lyon, Bordeaux, Lille, Le Mans, Caen, Angers, Dijon and other operations. .7 - issue 6 - Spring 2008 - Meerkats, fleet operations, training, Art Alive, Kew depot - new inspection pits, Long Lay Malvern, Did You Know campaign, and looking for Cricket players - part scanned. .8 - issue 13 - Autumn 2011 - Michel Masson CEO, visit of French Media, Ron Scholten Retirement, photo of Geoff Dean of Camberwell, - part scanned. .9 - issue 5 - June 2008 - Tram works Swanston and Flinders, tram 111, cricket .10 - issue 8 - Autumn 2009 - Good Friday appeal, public transport ombudsman, Malvern centenary, my friend Mike .11 - issue 9 - Spring 2009 - Chris Cairns safety campaign, route 48, Myki, Tramtracker, Jake.Demonstrates Yarra tram staff newslettersEleven issues of Yarra Tram's internal newsletter "The Pantograph", all A4, center stapled. Issues not fully scanned, unless noted.trams, tramways, keolis, yarra trams, fohtd, hawthorn, uniforms, coburg, substation, royal park, burwood highway, fund raising, bundy clock, environment, glenhuntly depot, essendon depot, malvern depot, south caulfield, tram 2109, tram 84, route 48, tram 111, good friday