Showing 128 items
matching customer service
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Melbourne Tram MuseumLetter, M>Tram, "OH&S Issues 14 July 2003", 37820
... Customer Service Manager.... by Chris Haritidis Operations Supervisor and Darren Carey Customer ...Letter on A4 M>Tram letterhead to Gabriel Heremes, OHS Representative at Malvern Tram Depot responding to a number of issues at Malvern Depot, dated 18 July 2003. Also other locations noted. Signed by Chris Haritidis Operations Supervisor and Darren Carey Customer Service Manager.trams, tramways, m>tram, depot, malvern, oh&s, unions -
Vision AustraliaEducation kit - Object, Clear Direction: a guide to communicating with people who are blind and vision impaired, 2000
... customer service; and ways of developing the skills needed... customer service; and ways of developing the skills needed... customer service; and ways of developing the skills needed ...In order to expand the understanding of the general public, Vision Works - a division of RBS - produced this CD designed to offer sighted users the experiences that people had when undertaking a sighted guide course and when working with blind or vision impaired colleagues. "The information contained in this module will enable you to assist people who are blind and vision impaired whether they be customers, friends, relatives or anyone else you may come in contact with. This interactive educational package encourages users to work at their own pace to learn practical communication techniques; methods of providing effective customer service; and ways of developing the skills needed to safely guide a person who is blind or vision impaired. It also includes a game based on sighted guide techniques and evaluation questions designed for in-house training. This CD has been designed, based on the work of professional service providers at Royal Blind Society, a major blindness agency in Australia."1 CD-ROM with text and imagesPC CD-ROM: Windows 95/98/2000 The information contained in this module will enable you to assist people who are blind and vision impaired whether they be customers, friends, relatives or anyone else you may come in contact with. This interactive educational package encourages users to work at their own pace to learn practical communication techniques; methods of providing effective customer service; and ways of developing the skills needed to safely guide a person who is blind or vision impaired. It also includes a game based on sighted guide techniques and evaluation questions designed for in-house training. This CD has been designed, based on the work of professional service providers at Royal Blind Society, a major blindness agency in Australia.royal blind society of new south wales, education -
Bendigo Historical Society Inc.Newspaper - JENNY FOLEY COLLECTION: CUSTORMER SERVICE
... Bendigo Advertiser ''The way we were'' from 2002. Customer... Bendigo Advertiser ''The way we were'' from 2002. Customer service ...BHS CollectionBendigo Advertiser ''The way we were'' from 2002. Customer service: Crofts store in Hargreaves street (formerly next door to Edgars newsagency which is now Powney's newsagency) in the early 1950s. Left to right: Ken Lewis (manager), ??, Miss Elsie Ship, ??, Kevin Grenfell and Miss Lillian Winzar (behind the counter). The clip is in a folder.newspaper, bendigo advertiser, the way we were -
Melbourne Tram MuseumPoster, The Met, "Metropolitan Rail System", mid 1980's
... , a customer service number which has been glued over the printed..., a customer service number which has been glued over the printed ...Poster, full colour printed on gloss paper titled "Metropolitan Rail System", giving a diagrammatic Map of the rail system. Shows the sections of line in each Neighbourhood and they colour code At the base of the map has The Met logo and name, a customer service number which has been glued over the printed number. At the base of the poster is a location guide for each railway station.trams, tramways, the met, map, tickets, neighbourhood tickets, railways -
Melbourne Tram MuseumDocument - Report, Public Transport Victoria (PTV), "Accessible Public Transport in Victoria Action Plan 2013-2017 - PTV Implementation Plan", 2013
... the structure, monitoring, reporting, customer service, engagement... the structure, monitoring, reporting, customer service, engagement ...Report - 36 pages, A4 card cover centre stapled titled "Accessible Public Transport in Victoria Action Plan 2013-2017 - PTV Implementation Plan", with a Forward by Mark Wild, CEO of PTV, detailing the structure, monitoring, reporting, customer service, engagement and access to facilities, including outcomes. Has a table of contents. See also Reg Item 5506 for 2006 to 2012 documentstrams, tramways, ptv, reports, transport, disability services, public transport -
Ballarat Tramway MuseumAdministrative record - Memorandum, State Electricity Commission of Victoria (SECV), "Bendigo Tramways - Disposal to Bendigo Trust", 23/12/1991 12:00:00 AM
... Manger Customer Services.... Customer Services. "Bendigo Tramways - Disposal to Bendigo Trust ...Photocopy of an A4 sheet, State Electricity Commission Memorandum dated 23 December 1991, concerning the transfer of the remaining SEC assets to the Bendigo Trust. Proposed to transfer track, overhead, underground cables, electrolysis drain equipment and some poles. Gave a background to the original equipment and asset distribution when the Bendigo Trust was formed and subsequent events. From the Manager Northern Region to General Manger Customer Services.trams, tramways, bendigo, sec, bendigo trust -
Melbourne Tram MuseumDocument, Yarra Trams, "Rules and Procedures", June 2015
... for drivers, including the Cardinal Rules, and for Customers, services... for drivers, including the Cardinal Rules, and for Customers, services ..."Rules and Procedures" - dated June 2015 with a forward by Clement Michel, CEO Yarra Trams. Details the rules and procedures for drivers, including the Cardinal Rules, and for Customers, services, incident management, general rules, track and stud marks and definitions. Issued to crews. Has the logos of Keolis Downer, Yarra Trams and Public Transport Victoria on the front cover.Yields information about the rules and procedures for Melbourne tram drivers.Document or book - 104 pages colour perfect binding.tramways, tramcars, rules, drivers, procedures, yarra trams -
Melbourne Tram MuseumBook, Yarra Trams, "Melbourne by tram - Staff Guide 2008", 2008
... Greer as Manager Customer Services and on page 3, a list... Greer as Manager Customer Services and on page 3, a list ...Book, 146 pages, including card covers, white spiral bound titled "Melbourne by tram - Staff Guide 2008", with a photo of two employees on the front cover. Has a message from Trevor Greer as Manager Customer Services and on page 3, a list of contents. Gives emergency procedures, location and trams stops for Melbourne's facilities, eg churches, consulates, list of route destinations, tram stops by route with TramTracker ID's. Two copies heldtrams, tramways, yarra trams, routes, melbourne, tram stops, staff -
Melbourne Tram MuseumPamphlet, Yarra Trams, "Melbourne All Over", c2005
... and ticketing, staff, customer service, Melbourne's cultural aspects... and Transdev, accessibility, Metlink and ticketing, staff, customer ...Pamphlet - A4 - 24 pages - printed full colour of white paper, centre stapled titled "Melbourne All Over" published by Yarra Trams c2005, after Yarra took over the whole of the Melbourne system. Covers Yarra vision for its operations, the partnership between Transfield and Transdev, accessibility, Metlink and ticketing, staff, customer service, Melbourne's cultural aspects, performance and contact addresses. Photos of 856, 3013, 3005 and 2010 Two copies held.trams, tramways, yarra trams, melbourne, transdev, transfield, metlink, melbourne, tram 856, tram 3013, tram 3005, tram 2010 -
Eltham District Historical Society IncJournal, Eltham Town Community News, Issue 8, Spring into Summer 2009, 2009
... with Lucy Anderson . Eltham Chamber oif Commerce Customer Service... with Lucy Anderson . Eltham Chamber oif Commerce Customer Service ...Contents include: . Eltham Chamber of Commerce & Industry with Chris Chapple . Eltham Town Development . Commercial Place still has lots to offer! . Welcome Bags for new residents . In Town with Lucy Anderson . Eltham Chamber oif Commerce Customer Service Awards 2009 . It pays to notice good customer service! . The Tree project by Andrew Lemon . The Festive Reason by Mal Harrop (history of Eltham Festival) . Rotary Eltham Town Festival Sat 7 - Sun 8 November 2009 . What is fellowship? (about Rotary International) . Some of oiur projects... (Rotary Club of Eltham) . World Lacrosse Spectacular Features Eltham 'ALL STARS' by Mal Harrop . Market Update (Ian reid & Staff) Living in Eltham with special guest Colin and Lorraine Burton . The boy Adams and his understanding friend by Phillip Adams . Keeping yourself and your family fit and healthy during tough times at the Eltham Leisure Centre!A4 glossy page journal, 24 pages2009, alistair knox, apex club, australian blacksmiths association, barry maddock, black saturday, bushfire, colin burton, cooper's settlement, eltham chamber of commerce, eltham festival, eltham leisure centre, eltham town community news, eltham town jazz and blues heritage festival, lorraine burton, rotary club of eltham, the tree project -
Melbourne Tram MuseumDocument - Instruction, Public Transport Corporation (PTC), "Tram Conductors Training Manual", 28/10/1996 12:00:00 AM
... , with an index on page 8. Gives introduction, customer services... on page 8. Gives introduction, customer services, safety ...Instruction or Training Manual - 70 A4 pages, with clear plastic front cover blue card rear cover, black comb bound, titled "Tram Conductors Training Manual" with an image of a B class tram on the cover . Prepared by Met Tram Training 28.10.1996. Lists PTC and Met Tram Mission statements, competencies, with an index on page 8. Gives introduction, customer services, safety, ticket, procedures for W class and "Modern" trams, AVM, depot procedures, policies, health, abbreviations, acronyms and jargon.trams, tramways, conductors, training, w class, avm, depots -
Melbourne Tram MuseumEphemera - Timetable, King Country Metro, "99 Waterfront Street Car", Sep. 2000
... and contact details for customer services. Pamphlet - 3 fold... details for customer services. Pamphlet - 3 fold detailing ...Printed - 3 fold - two colour timetable for the Seattle Waterfront Pioneer Square - International District route "99 Waterfront Street Car" which used ex Melbourne W2's. Operated by King Country Metro, for period 18/9/2000 to 2/2/2001. Gives a route map, times, fares, a short history of the streetcars and contact details for customer services. Pamphlet - 3 fold detailing the tram with map and a loose or separate timetable sheet - 1992 Spring Schedule. Has W2 512 on cover, 272 on rear.trams, tramways, seattle, w2 class, timetables, tram 512, tram 272 -
Melbourne Tram MuseumBook, Public Transport Corporation (PTC), "Tram Network", late 1980s
... details of Met customers services, office hours and Legend. See... as a disability service. Gives details of Met customers services, office ...Titled "Metropolitan Tram Network" published by Public Transport Corporation with a drawing of an A class tram on the cover along with a The Met logo. Provides information in map form on each tram route in a large print format, contact numbers and some general information as a disability service. Gives details of Met customers services, office hours and Legend. See also item 1181 and 6000 for other examples. Possibly late 1980s as the Port Melbourne and St Kilda Light rail lines are detailed.Demonstrates the provision of information about Melbourne's tram routes at the time.Book - wire bound, 34 pages + card covers.tramways, ptc, the met, maps, disability services, tram routes, routes -
Melbourne Tram MuseumPoster, The Met, "Inner Neighbourhood tram system", mid 1980's
... , a customer service number which has been glued over the printed..., a customer service number which has been glued over the printed ...Poster, full colour printed on gloss paper titled "Inner Neighbourhood tram system", giving a diagrammatic Map of the tram system, suburbs, tram route destination names and route numbers and peak service route numbers. Has a separate section for the City area. Shows the routes that ran into the Greensborough and Box Hill Neighbourhoods. At the base of the map has The Met logo and name, a customer service number which has been glued over the printed number. At the base of the poster is a location guide for places of interest, sporting facilities, parks and gardens, railway stations etc.trams, tramways, the met, map, tickets, neighbourhood tickets, tramways -
Melbourne Tram MuseumDocument - Report, Metlink, "Metlink 2007 in review", 2007 and 2008
... challenge, celebrity Metcards, marketing and customer services... Metcards, marketing and customer services. .2 - Report - 42 ....1 - Report - 24 pages + card cover, printed in full colour on gloss paper, centre stapled landscape format titled "Metlink 2007 in review" with table of contents, including message from CEO Bernie Carolan, provides details about the bodies activities, campaigns, events, fare evasion, the public transport challenge, celebrity Metcards, marketing and customer services. .2 - Report - 42 pages + card cover, printed in full colour on semi gloss paper, centre stapled, portrait format titled "Metlink Annual Review 2008" as above, but with details of Southern Cross station, website and Geelong stations - includes VLine.trams, tramways, metlink, annual reports, reports, melbourne, connex, yarra trams, buses, metcard, vline -
Melbourne Tram MuseumNewspaper, The Age, “No more tears, it's the trip of happiness”, 5/03/2019 12:00:00 AM
... customer service division, has been lead designed of a new moquette... customer service division, has been lead designed of a new moquette ...Newspaper clippings titled: “No more tears, it's the trip of happiness” Newspaper clipping from the Age 5/3/2019 Melbourne editor - Jewel Topsfield Dean Butler, creative lead at PTV's customer service division, has been lead designed of a new moquette to replace seat fabric on all trams, trains and buses in Victoria over the next 5 years. The moquette will come in 5 colours - blue for Metro trains, purple for v/Line trains, green for trams, and a darker colour being developed for buses. The fifth colour, bright orange will be used across the fleet for priority seating.trams, tramways, public transport, ptv, interiors, tramcars, railways -
Melbourne Tram MuseumManual, Public Transport Corporation (PTC), "Ticket Checkers' Manual - Met Ticket System", c1993
... tickets. 1074.2 - 21 pages + 9 "PTC Customer Services Revenue... tickets. 1074.2 - 21 pages + 9 "PTC Customer Services Revenue ...1074.1 - Book or Manual, 20 pages + 6 "PTC Customer Services Revenue Maximisation" form + green card covers bound with a black plastic comb binder - titled "Ticket Checker's Manual - Met Ticket System". or ticketing manual. Has PTC and railway photo on front cover. Gives procedures, concession fares, Met Fare zones, colour coding of tickets, samples of tickets, including a used scratch card ticket (2 hour zone 2 concession) and a number of other tickets which have been stamped cancelled. Would appear that used tickets have been recycled for the publication, also has reproductions of concession cards. On page 19 gives information on free travel for police in uniform and conditions for bicycles, surfboards, prams etc, seeing eye dogs, pets and V/Line tickets. 1074.2 - 21 pages + 9 "PTC Customer Services Revenue Maximisation" form, yellow card covers bound with a black plastic comb binder - titled "Ticket Checker's Manual - Section 1 General Information", Section II, The Met, Section III Concession Cards - has a number of blank pages. Very similar to .1 with sample tickets glued in. 1074.3 - 30 pages, 10 duplicate sheets - "Ticket Checkers' Manual" - Met Ticket system, similar to other issues, has tickets stamped 1993, includes scratch tickets, and concession cards..1 - has "11271 Rev Max Number" written in ink on the top of the first page.trams, tramways, the met, scratch tickets, tickets, manual, concession fares -
Bendigo Historical Society Inc.Book - BOOKLET: REPORT TO RESIDENTS CITY OF GREATER BENDIGO, 1996
... ; Advisory Committee; Municipal Boundaries; Customer services... Boundaries; Customer services; Economic development; Bendigo Tourism ...Front cover is a photo of Alexandra Fountain. 52 paged booklet - ''Report to Residents - City of Greater Bendigo, 1995. Table of Contents; The Mayor; Chief Executive Officer; Council meetings; Office location and hours; ''One Telephone Number''; Locations of functions and business; Units; Organisation Structure; Advisory Committee; Municipal Boundaries; Customer services; Economic development; Bendigo Tourism; Bendigo Trust; Events Bendigo; Capital works 1996/97; Bendigo Regional Arts Centre; Local laws; Aged and disability services; Children and family services; Environmental health; Recreation and leisure; Parks and gardens; Planning and building; Waste management in Bendigo; Library services; Rates; Budget for 1996/97; The budget at a glance; Index.bendigo, council, report -
Melbourne Tram MuseumPamphlet, Minister of Transport, "New Public Transport Partnerships", Feb. 2004
... trains and trams, more services, customer service and safety... trains and trams, more services, customer service and safety ...1257 - Pamphlet - DL three fold sheet printed on gloss paper titled "New Public Transport Partnerships" about the new contractual agreements with Yarra Trams and Connex for the operation of Melbourne's public transport services following the failure of National Express. Provides information on the Government's role and the that of the private operators. Includes a message from the Minister for Transport - Peter Batchelor. Printed Feb. 2004. Has the logos of Connex, Yarra Trams and the Victorian Government. 1257.1 - Two fold A4 sheet, printed on gloss paper, provides information on the new Transport Partnerships Agreement, delivery of more modern trains and trams, more services, customer service and safety, infrastructure, what still needs to be done and what will be done over the next 12 months.trams, tramways, connex, yarra trams, national express, minister for transport -
Melbourne Tram MuseumDocument - Folder with papers, Yarra Trams, "The KDR Yarra Trams Employee Roadshow Program", Oct. 2009
... Delivering for Passengers 5. Customer Service 6. Find your way 7.... Enhancing Performance 4 Delivering for Passengers 5. Customer ...Folder - colour printed with various documents, part of the "The KDR Yarra Trams Employee Roadshow Program", Keolis Downer - EDI, when they took over Yarra Trams in November 2009. Has 9 separate fact A4 sheets and one folded pamphlet "Think like a passenger" Fact Sheets for: 1. Employee Roadshow program - gives dates. 2. KDR and Yarra Trams 3. Enhancing Performance 4 Delivering for Passengers 5. Customer Service 6. Find your way 7. Yarra Trams Employees 8. A new approach 9. Brand Re-fresh The "Think like a passenger" is a folded DL pamphlet, giving information about KDR and the work they planned to do the tram fleet. Has a message from Michel Masson, the CEO of Yarra Trams on the rear.trams, tramways, keolis, kdr, yarra trams -
Federation University Historical CollectionBook, Standardization of Australia's Railway Gauges, 1945, 1945
... Railways, with unprecedented attention to customer service... Railways, with unprecedented attention to customer service ...Sir Harold Winthrop Clapp KBE (7 May 1875 – 21 October 1952) was a transport administrator who over the course of thirty years had a profound effect on Australia's railway network. In two decades as its Chairman of Commissioners, he revolutionised Victorian Railways, with unprecedented attention to customer service and innovations such as more powerful locomotives, air-conditioned carriages, and faster services culminating in the introduction of the flagship Spirit of Progress express train. Seconded to the Federal Government in World War II, he played a pivotal role in the manufacture of fighter aircraft in the defence of Australia. As Director-General of Australia's Land Transport Board, he presented a report on railway gauge standardisation that ultimately led to the eventual linking of all Australian mainland capital cities by a uniform rail gauge. (http://en.wikipedia.org/wiki/Harold_Winthrop_Clapp, accessed 02/10/2013)Grey, soft covered, stapled report of 89 pages. "Standardization of Australia's Railway Gauges" by Harold Clapp is a report and recommendation regarding the standarization of Australia's railway gauges. The contents include: * Lines suggested for conversion or new lines to be constructed * scheme of conversion of tracks and structures * scheme of conversion of locomotives and rolling stock * Estimated costs * Associated works * Estimated manpower which the project will absorb in its various phases *Standardization of rolling stock * Other considerations associated with the project * Estimated time involved in the various phases of the work. The report includes 8 maps: * Map of Australia showing the various proposals referred to *Map of Australian railways showing extent of standard gauge if proposals are carried out * Map of Australian railways as of 30 June 1944 *Map of Australia showing principal mileages referred to in the report * Railway Map of Western Australia, 1945 * Railway Map of South Australia, 1945 * Railway Map of Victoria, 1945 * Railway Map of Melbourne Suburbs, 1945 railway, guage, standardization, standardisation, fremantle, perth, kalgoorlie, peterborough, silverton, tramway, tram, train, townsville, dajarra, bourke, cunnamulla, charleville, blackall, longreach, winton, hughenden, townsville, gajarra, birdum, darwin, narrow gauge -
Bendigo Historical Society Inc.Book - BOOKLET: ''REPORT TO RESIDENTS CITY OF GREATER BENDIGO, OCTOBER 1995''
... Telephone Number''; Committees; Ward boundaries; Elections; Customer...; Elections; Customer services; Rural services; Economic development ...Front cover is a photo of The Shamrock Hotel. 52 paged booklet - ''Report to Residents - City of Greater Bendigo, October 1995''. Table of Contents; Commissioners; Chief Executive Officer; Council meetings; Office location and hours; ''One Telephone Number''; Committees; Ward boundaries; Elections; Customer services; Rural services; Economic development; Bendigo Tourism Board; Bendigo Trust; Events Bendigo; Capital works 1995/96; Major projects; Discovery; Bendigo Regional Arts Centre; local laws; Fire prevention; Aged and disability services; Children and family services; Environmental health; Recreation and leisure; Parks and gardens; Planning and building; Waste management; Library services; Bendigo Leisureland; Rates; Budget for 1995/96; Index. Contains some photographs and map of proposed 7 internal Wards for the City of Greater Bendigo.Richard Cambridge Printers Bendigo.bendigo, council, report, maxine crouch, maurie sharkey, perer ross-edwards, peter seamer, hadley sides, richard morriss, bernard smith, annie galvin child care centre, bendigo regional art centre, rosalind park, budget 1995/96. bendigo health care services. -
Whitehorse Historical Society Inc.Newspaper - Article, Top Post Office, 25/10/1989
... was devised by Australia Post to encourage better service to customers.... Mitcham melbourne Postal Services Mitcham Post Office Striving ...Article in Nunawading Gazette. Mitcham Post Office won an award for excellence, judged on team work, health & safety provisions, community involvement and innovation. The award was devised by Australia Post to encourage better service to customers.postal services, mitcham post office, striving for excellence award, toliday, ross, sherwood, melanie, mansell, dean, kendall, robyn, brown, cliff -
Melbourne Tram MuseumDocument - Instruction, Swanston Trams, "New Years Eve Contingency Plans Update", Dec. 1999
... Contact List for the period including Customer Service Employees... supply failed. Also has plans for the AVM system, Customer ...Set of four photocopied documents issued by Swanston Trams for New Years Eve, 1/1/2000 - to address the matter known as the "Y2K bug" - where some computer systems or equipment may not have recognised the change of the year due to using only two digits for the year instead of four. (We all survived! - then the fireworks started and all kept going). Also known as the year 2000 problem. All stapled in the top left hand corner. .1 - eight page document, titled "New Years Eve Contingency Plans Update", detailing what to do in the event the power supply failed. Also has plans for the AVM system, Customer bulletin for the all night service, services during the Christmas New Year period. plans from ADtranz - to provide coverage for the night and a Swanston Trams "All Staff Notice" regarding payment for working during the period and the agreement with the Union. .2 - Copy of the New Year Eve Fleet Rosters - 3 pages. .3 - Swanston Trams Contact List for the period including Customer Service Employees and Adtranz workers - 3 pages. .4 - Vehicle Group list - 3 pages at 238 am on 1/1/2000.trams, tramways, swanston trams, year 2000, events, operations, planning, adtranz, rosters -
Melbourne Tram Museum
Newspaper, The Age, “Trams may join trains in huge strike action” "Pay row to hit trams" "Trams to stop as drivers plan strike action" "Rail strike cancelled" "More tram strife on the cards as pay dispute drags on" "Tram strife to restart" "Tram driver pay figures disputed", 2/07/2019 12:00:00 AM
... officers and customer service staff may join Metro train staff... officers and customer service staff may join Metro train staff ...Newspaper clippings titled: 1 - “Trams may join trains in huge strike action” Newspaper clipping from the Age 2/7/2019 by Timna Jacks More than 1500 Yarra Trams drivers, authorised officers and customer service staff may join Metro train staff in strike action in late July. The Rail, Tram and Bus Union is negotiating with public transport operators over its next enterprise bargaining agreement. 2 - “Pay row to hit trams” Newspaper clipping from the Age 15/8/2019 by Timna Jacks Tram services could be hit with a wave of cancellations and delays after about 1500 Yarra Tram drivers and customer service personnel voted to launch work bans on Monday 26 August. 3 - “Trams to stop as drivers plan strike action” Newspaper clipping from the Age 17/8/2019 by Timna Jacks Trams staff will stop work for 4 hours between 10am and 2pm on Friday August 30. 4 - “Rail strike cancelled” Newspaper clipping from the Age 20/8/2019 by Timna Jacks Train strike cancelled but tram strike will go ahead on Friday August 30. 5 - “Final bid to avert train, tram strikes” Newspaper clipping from the Age 9/8/2019 by Timna Jacks Yarra tram drivers and customer service staff have joined rail workers in taking industrial action against Yarra Trams. 6 - "Industrial Action Starts This Week" - 26 August 2019 PDF of notice from Rail Tram and Bus Union advising of disruptions to tram services. 7 - "Industrial action affecting Yarra Trams on Friday, 30 August 2019" PDF of email from PTV advising of disruptions to tram services. 8 - "Upcoming Industrial Action - Uniform Ban Cancelled" - 22 August 2019 PDF of notice from Rail Tram and Bus Union advising of cancellation of uniform ban. 9 - "Upcoming Industrial Action" - 14 August 2019 PDF of notice from Rail Tram and Bus Union advising of uniform ban and disruptions to tram services. 10 - "More tram strife on the cards as pay dispute drags on" - 31 August 2019 About 1500 tram workers stopped work yesterday for 4 hours. Negotiations to resume in the Fair Work Commission on Monday. The union wants a 6% annual pay rise over 3 years but Yarra Trams offering 3% over 4 years. 11 - Tram strikes to Restart - Nov and Dec. 2019 Newspaper clipping from the Age - by Timna Jacks Strike action to continue on 28 November and 5 December. 12 - "Tram driver pay figures disputed" - 7 December 2019 Newspaper clipping from the Age, by Noel Towell Tram drivers on strike again on Thursday 5 December 2019. Yarra Trams claim wage demand would result in drivers on average pay of $114K at end of 4 year deal, but union dispute these figures. 13 - "Tram strikes called off" - 26 February 2020 Newspaper clipping from the Age - by Timna Jacks Tram strikes scheduled for the grand prix called off after the government intervened to end the industrial dispute. 14 - "Pay rise for tram drivers" - 29 February 2020 Newspaper clipping from the Age - by Timna Jacks Tram drivers will get a 3.5% a year pay rise and Yarra Trams will employ fewer part timers than planned. Under the first 2 years of the contract, this would rise to 6%, then to 8% in 3rd year and 10% in the final year of new wage deal. Part time workers guaranteed minimum of 23 hours per week. 15 - "Bid to halt grand prix tram strike" - 21 February 2020 Newspaper clipping from the Age - by Sumeyya Ilanbey Government call on the Fair Work Commission to intervene to stop a tram strike during the grand prix.trams, tramways, public transport, unions, keolis downer, yarra trams -
Melbourne Tram MuseumDocument, V/Line, "Services for Cusomers with special needs", 12/1991
... Booklet titled "Services for Customers with special needs... Booklet titled "Services for Customers with special needs", dated ...Booklet titled "Services for Customers with special needs", dated 1/12/1991 published by The Met and V/Line providing details of disability services at major railway stations, Travellers Aid, lifts, wheelchairs, vision impairment, hearing. Primarily rail focused.Yields information about the scope of disability services on Victorian Public Transport in 1991 - poor compared to now.Booklet - 24 pages finished to DL size, centre stapled.the met, disability services, v/line -
Melbourne Tram MuseumEphemera, The Met, "More bus services for South Sunshine residents", 10/1987
... Customer Bulletin - "More bus services for South Sunshine... Customer Bulletin - "More bus services for South Sunshine residents ...Customer Bulletin - "More bus services for South Sunshine residents" advising that commencing Monday, Oct. 5 (1987) a trial service to South Sunshine, an extension of route 219. Gives times and a route map along with contact details Route 219 in 2024 is from South Sunshine to Gardenvale North Road.Demonstrates a notice advising bus services for route 219.Timetable Customer Bulletin A4 printed sheets, green ink on white paper.tramways, the met, timetables, buses, route 219, south sunshine -
Melbourne Tram MuseumPamphlet, Public Transport Corporation (PTC), "Disability Services - for Customers with Specific Needs", mid 1990's?
... on white paper titled "Disability Services - for Customers..., printed on white paper titled "Disability Services - for Customers ...Pamphlet - 24 pages, DL size, centre stapled, printed on white paper titled "Disability Services - for Customers with Specific Needs", giving information for disability services provided by the The Met and V/Line, has the PTC logo. Not dated - possibly mid 1990's. See also Reg Item 1181 for a 1990c versiontrams, tramways, ptc, the met, disability services, buses, public transport, v/line -
Unions Ballarat
Workers' inferno: The untold story of the Esso workers 20 years after the explosion, 2018
... burned for two days. Gas supply to most customers (apart from... for two days. Gas supply to most customers (apart from essential ...This book an exposition of a workplace tragedy at an Esso operation (a subsidiary of Exxon Corporation) at Longford, Victoria in 1998. A piece of processing equipment exploded and caught fire. Two workers were killed and many others were injured. The fire burned for two days. Gas supply to most customers (apart from essential services) was cut off for a significant period of time. A Royal Commission was subsequently established, during which Esso sought to minimise its own responsibility for the incident and cast blame upon the individual operators. The book is principally a story of and from the those persons who were impacted by the Longford incident.Workplace health and safety. Biographical interest.Book with bookmark; 199 pages. Cover: blue background; white, yellow and black lettering; author's name and title. btlc, ballarat trades hall, ballarat trades and labour council, biography, local history, occupational health and safety, workplace safety, esso, exxon corporation, gas, royal commissions -
Melbourne Tram MuseumDocument - Report, Yarra Trams, "100 years of electric trams in Melbourne", 2005 - 2006
... ) results of a survey of various routes, KPI's - surveys, customer... of various routes, KPI's - surveys, customer feedback, and incidents ...Set of two presentations or printout of a PowerPoint presentation, 6 slides per sheet and two position descriptions. .1 - Three page report (part of a larger report - page 9 to 11) results of a survey of various routes, KPI's - surveys, customer feedback, and incidents, service delivery. .2 - four page report about the Love Your Trams campaign presented by Flash Group, the objective, concept, the message, graffiti reduction and messages from passengers and staff. .3 - Two page Yarra Tram position description for Customer Relations and Marketing Officer, Camberwell. .4 - ditto for Customer Relations Assistant Camberwell.On top of each document are notes in blue ink.trams, tramways, yarra trams, accidents, melbourne, depots, marketing, staff
