Showing 132 items matching "customer service"
-
Moorabbin Air MuseumDocument (Item) - Bell Helicopter Company Customer Service Model 47 Maintenance Clinic
... Bell Helicopter Company Customer Service Model 47...Bell Helicopter Company Customer Service Model 47... Metal Blade Corrosion Bell Helicopter Company Customer Service ...Presentation Of Recommended Techniques, Vibrations ,Clutch Operation , Preventative Maintenance , Main Rotor Metal Blade Corrosion -
Melbourne Tram MuseumLetter, Public Transport Corporation (PTC), "Public Transport Corporation New Directions in Customer Service", early 1990's
... "Public Transport Corporation New Directions in Customer... Service", advising on the change of focus to customer service... Transport Corporation New Directions in Customer Service", advising ...Letter printed on heavy A4 manilla coloured paper, single sheet - "Public Transport Corporation New Directions in Customer Service", advising on the change of focus to customer service, including customer surveys, relationship with the Unions. Has the expression "Service Now" on the bottom right hand corner. Signed by Norman Walker, Director of Passenger Services and Tricia Caswell, Industrial Officer, Trades Hall.trams, tramways, surveys, ptc, staff, unions, employment -
Melbourne Tram MuseumPamphlet, Yarra Trams, "Customer Service Charter", c2000
... "Customer Service Charter"... "Customer Service Charter", looking at Yarra Trams vision... "Customer Service Charter", looking at Yarra Trams vision ...1104.1 - pamphlet - DL size five fold, full colour titled "Customer Service Charter", looking at Yarra Trams vision, performance standards, statistics, fares, ticket checking, compensation code, safety and security, planning, carriage of items, customer service and with a network map, showing the Yarra Trams (excluding M.Tram) lines. Notes the franchise date of Yarra Trams and that the aims were for service levels to 2001. 1104.2 - 28 page DL size booklet, centre staples, full colour titled "Customer Service Charter" - similar contents to above, with notes on safety and security, accessibility, staff conduct etc. Dated June 2005. 1104.3 - 36 page DL size booklet, centre staples, full colour titled "Customer Service Charter" - similar contents to above, with notes on safety and security, accessibility, staff conduct etc. Dated May 2007. Includes a table of contents - see image i2. 1104.4 - as for .3, dated Feb. 2008 Two copies of each held except 1104.4.trams, tramways, yarra trams, public transport, customer charter -
Melbourne Tram MuseumDocument - Instruction, Yarra Trams, "Yarra Trams Customer Service", 1997?
... "Yarra Trams Customer Service"... left hand corner, titled "Yarra Trams Customer Service... "Yarra Trams Customer Service", training document on providing ....Instruction or guidelines, 15 A4 sheets stapled in the top left hand corner, titled "Yarra Trams Customer Service", training document on providing good service to customers, especially on the phone, produced by Paul Matthews, Marketing Manager for Yarra Trams - 1997? H as extracts from various training documents on handling stress, customers on the phone, and behaviour.trams, tramways, training, yarra trams, marketing -
Bendigo Historical Society Inc.Newspaper - JENNY FOLEY COLLECTION: CUSTOMER SERVICE
... JENNY FOLEY COLLECTION: CUSTOMER SERVICE...Bendigo Advertiser ''The way we were'' from 2001. Customer... ''The way we were'' from 2001. Customer service: staff of Stilwell's ...Bendigo Advertiser ''The way we were'' from 2001. Customer service: staff of Stilwell's Hardware store in Hargreaves Street: Alan Spencer, George Smart, Bob Kerr, Shirley Johnson, Bill Lea, Joe Miles, Leigh Mann, Peter Meehan and Syd Mellis. Circa 1946. The clip is in a folder.newspaper, bendigo advertiser, the way we were -
Melbourne Tram MuseumDocument - Instruction Book, M>Tram, "M Tram Combino Customer Service Briefing Manual", Nov. 2002
... "M Tram Combino Customer Service Briefing Manual"... Customer Service Briefing Manual" outlining information for tram... Combino Customer Service Briefing Manual" outlining information ...Instruction book - Marbig folder, blue back, clear plastic folder with binding clip, 13 A4 pages, titled "M Tram Combino Customer Service Briefing Manual" outlining information for tram attendants and other staff - a summary of the tram. Has a table of contents - giving an overview of the tram, interior, braking, door control, wheelchair, emergency, timer circuits, passenger information system, emergency procedures and frequently asked questions. Dated 21/11/2002.trams, tramways, m>tram, instructions, combino, training, national express -
Melbourne Tram MuseumBook, Public Transport Corporation (PTC), "Customer Service Employees", c1995
... "Customer Service Employees"...Black vinyl covered two ring folder titled "Customer... Black vinyl covered two ring folder titled "Customer Service ...Black vinyl covered two ring folder titled "Customer Service Employees", with the Public Transport Corporation Logo printed on dark green paper. Contains approx. 120 sheets with information about Melbourne's public transport including general information, maps, fares, Met Tickets (3 zones), disabilities, sports and entertainment Map, Hospitals, AFL Grounds, Bus & Tram Services, Night Rider Bus Services and basic first aid. The map shows tram line to Bundoora but no services to Docklands, the Altona - Laverton rail line shown. Gives details of Ansett airlines office. Book not dated as such. Estimated date - mid 1990's, prior to Metcards, still using Met tickets.trams, tramways, ptc, the met, tickets, information, melbourne, buses -
Sir Reginald Ansett Transport MuseumHat, 1972-1977
... customer service staff...Pill-box hat belonging to uniform designed for Customer... by Customer Service staff. ... to uniform designed for Customer Service Staff of Ansett Airlines ...Pill-box hat belonging to uniform designed for Customer Service Staff of Ansett Airlines of Australia between 1972-1977. Mustard coloured Pillbox Hat , with flat crown and straight, upright sides. Turned brim featuring peaked detail on one side. Piped edging. Heavy-duty poly-cotton (?) fabric with reinforcing stitching. Fawn grosgrain ribbon interfacing inside. Cream bemsilk lining. Maker's label appears to have been removed. Worn by Customer Service staff. Maker's label no longer on item. Highly similar to hat item 00008 manufactured by "Nivek Headwear Reg. Melb" customer service staff, mustard, pill-box hat, 1970s, ansett airlines -
Melbourne Tram MuseumDocument - Instruction Book, Yarra Trams, "The cycle of Service", c2006
... Customer Service Employees..., outlining Yarra Trams customer service or training program titled... Training Customer Service Employees Book - 40 pages, card cover ...Book - 40 pages, card cover, finished A5 centre stapled, outlining Yarra Trams customer service or training program titled "The cycle of Service". Has a table of contents. Signed by Dennis Cliche CEO, c2006. 2nd copy added 15/4/2019.trams, tramways, yarra trams, drivers, driver training, instructions, training, customer service employees -
Melbourne Tram MuseumDocument - Instruction Book, Yarra Trams, "Tram Attendants Unit - General Operational Manual and Procedures 2041", 2003
... Customer Service Employees... training information to Customer Service Employees, or Tram... Trams tramways Yarra Trams Training Customer Service Employees ...Document or book - 41 pages, clear plastic cover, black card cover, black comb binding, titled "Tram Attendants Unit - General Operational Manual and Procedures 2041"", providing training information to Customer Service Employees, or Tram Attendants or CSE's on duties, reporting, instructions, police assistance, behaviour, tickets, conduct. Includes a detailed table of contents which has been scanned.trams, tramways, yarra trams, training, customer service employees, cse, tram attendants, passengers, tram stops -
Melbourne Tram MuseumDocument - Instruction Book, Yarra Trams, "Get on Board - The safe and efficient movement of trams", c2006
... Customer Service Employees... to Customer Service Employees, or Tram Attendants or CSE's... Trams tramways Yarra Trams Training Customer Service Employees ...Document or book - 16 pages, clear plastic cover, black card cover, black comb binding, titled "Get on Board - The safe and efficient movement of trams", providing training information to Customer Service Employees, or Tram Attendants or CSE's on procedures for passengers boarding and un boarding trams, customer relations, and a script for Federation Square. Includes recommended hand signals to drivers. Two copies held.trams, tramways, yarra trams, training, customer service employees, cse, tram attendants, passengers, tram stops -
Melbourne Tram MuseumNewspaper, Herald Sun, "Connies make colourful return", 11/10/2000 12:00:00 AM
... Customer Service Employees..., about the employment of 100 roving conductors (became Customer... Trams tramways Conductors Customer Service Employees Buses ...Newspaper clipping from The Herald Sun, 11/10/2000, titled "Connies make colourful return", with a story by Genevieve Lally, about the employment of 100 roving conductors (became Customer Service Employees), on trams. Would sell daily tickets. Quotes Steve Bracks, and Peter Batchelor of the Government and Geoff Leigh of the Opposition. Has a photo of two personnel but not named. Photo by Trevor Pinder. Also has an item about a new low floor Scania bus Volgren with a small image - launched the previous day - titled :"Bus of the Future is here"trams, tramways, conductors, customer service employees, buses -
Federation University Historical Collection
Book - Book - Scrapbook, Ballarat School of MInes: Scrapbook of Newspaper Cuttings, Book 59, December 1993 to February 1994
... customer service workshops... trainee chef competition customer service workshops university ...Collection of newspaper articles related to Ballarat School Of Mines.They cover activities and advertisements for staff. The papers concerned are The Courier, Ballarat, The Australian, The Age over the period of 1 December 1993 to 12 February 1994.Book with yellow cover, front, spiral bound. teaching positions advertised, pre-employment courses, courses available, enrolment for smb courses, blainey will head our uni, first chancellor, wayne braybrook, judy gerach, adult vce students, advanced certificate in horticulture, faith dickson, jarrad heighway, steamer restoration plans, trainee chef competition, customer service workshops, university city, a glorious future, student satisfaction with tafe, rebecca dobbell, tertiary places, smb vocational information centre, kirsten martin, master engineers, ronaldson brothers and tippett, uni denied funds, linola crop close to harvest, bendix workplace change, latest technology arrives -
Sir Reginald Ansett Transport MuseumHeadwear - Hat, Pillbox, 1972-1977
... customer service staff... member who worked for many years with the company. customer ...Donated to Sir Reginald Ansett Transport Museum by Shirley Boles Ansett Airlines of Australia 1969-1972 Uniform designed for Hostess/Stewardess uniform. Complements the collection of air flight crew attire 1969-1972.Shirley Boles was an air hostess with ANA in the early days of Ansett. Shirley has made a considerable contribution of items to the Sir Reginald Ansett Transport Museum. She was a popular staff member who worked for many years with the company.Beige coloured pillbox hat , with flat crown and straight, upright sides. Turned up brim featuring peaked detail on one side. Piped edging. Heavy-duty poly-cotton (?) fabric with reinforcing stitching. Fawn grosgrain ribbon interfacing inside. Cream bemsilk lining. Gold coloured badge features 1968-1981 Ansett Logo A Delta "by Nivek Headwear Reg. Melb" on label inside. Pencil numeral 20 & 1/2 hand written on label. Commercial Name Tag hand sown Shirley Boles customer service staff, pill-box hat, 1970s, beige, hostess, stewardess, shirley boles, flight attendants, 1969-1972 -
Federation University Historical Collection
Book, Ballarat University College Submission to Tourism Victoria 1993, 1993
... customer service... skene james veitch tourism customer service White soft covered ...Ballarat University College - A submission to Tourism Victoria for the 1993 Victorian Tourism Awards - Industry Education CategoryWhite soft covered book of 27 pages with 6 attachments. outstanding features of ballarat university's tourism courses, staff development activities, raising professionalism in the tourism industry, meeting industry needs, details of ballarat university college' tourism courses, innovations in new training & education concepts, barry davis, megan waring, stewart toplis, anthony dean, sue nicholls, andrea carroll, michelle connelly, carolyn jeffs, peter leersen, lisa louey, david noy, therese o'brien, sally parker, alicia pickering, scott pickett, chris pittaway, julie-anne reither, duncan skene, james veitch, tourism, customer service -
Federation University Historical Collection
Book, Tourism Education and Training at Ballarat University College - A Submission to Tourism Victoria1993, 1993
... customer service... sue williamson customer service toruism courses accreditation ...Tourism Education and Training at Ballarat University College - A Submission to Tourism Victoria for the 1993 Victorian Tourism Awards, industry Education CategoryWhite soft covered book of 21 pages and five attachments.Alterations, deletions, additions and markings throughout book.mary hollick, demonstrating business success through specific marketing activities, outstanding features of ballarat university college's programmes, staff development activities, raising professionalism in the tourism industry, meeting industry needs, details of ballarat university college's tourism courses, student evaluation comments, the industrial experience programme, reverend ronald albiston, jane mccormack, john greenslade, emma molloy, gabrielle mullaly, michael pearlman, peter hiscock, professor peter lloyd, peter price, lloyd steer, jane westwood, anne hywood, graham couch, geoffrey conaghan, wayne treeby, colin bansgrove, patrick hope, denis shanahan, trevor hastings, pandora kay, sue williamson, customer service, toruism courses, accreditation, university of ballarat -
Federation University Historical Collection
Book, Ansett Australia Victorian Tourism Awards - University of Ballarat, 1999
... customer service... rosie king gerard ballantyne emma cottis david dunoon customer ...A Submission to Tourism Victoria for the 1999 Ansett Australia Victorian Tourism Awards - Industry Education Category by Centre for Tourism University of Ballarat.White soft covered book of 24 pages and attachments.history and nature of our business, business success, contribution to the development of tourism at the local, regional and state levels, raising professionalism in the tourism industry, michael pearlman, jane picken, wendy liddell, arden joseph, mary hollick, alex ruggero, kendall airlines, john simos, sandra leach, monika heim, jeff floyd, jacqueline turner, nicole tangey, andrew duncan, deidre k. giblin, robert edwards, anne saunders, jenny nemeth, alice mills, nicole mackley, luis m diamonon, david riley, olivia hazledine, tourism victoria, jenny meaney, belinda pearce, peter freund, kerry kyriacou, mary hickey, ulla hiltula, ken hore, tracey hull, tom smith, liz seymon, meryl hodgson, rosie king, gerard ballantyne, emma cottis, david dunoon, customer service, ansett, tourism awards -
Unions BallaratV/Line - thank you cookie, 2018
... customer service... victoria locomotives - Vlocity trains customer service Wrapper ...The cookies were distributed to V/Line customers in 2018 as a placatory measure during an extended period of service disruption.Workplace issues and provision of consumer services (public transportation).Cookie: white icing with colour pictorial representation of V/Line VLocity train; sealed within a cellophane wrapper.Wrapper: nutritional information; manufacturer details; ingredients; "Thank You - V/Line"; use by date - 28/11/2018.btlc, ballarat trades and labour council, ballarat trades hall, rtbu, rail, tram and bus union, v/line, public transport victoria, locomotives - vlocity trains, customer service -
City of KingstonPhotograph - Sepia, c.1973
... Customer Service... with a staff member serving a patron Libraries Customer Service Sepia ...This photograph shows the interior of a library with a staff member serving a patronSepia photograph of a library interior showing two men facing one another across a circulation desk. There is an illuminated sign with the word 'Read' hanging down above them. Bookshelves line the left-hand wall. libraries, customer service -
Melbourne Tram Museum
Newsletter, The Met, Public Transport Corporation, "CSE Newsletter - March 1995", Mar. 1995
... Customer Service Employees... Trams tramways CSE Customer Service Employees City Circle ...Newsletter, A4 white paper, titled "CSE Newsletter - March 1995", outlining the role of the CSE Project Manager, training, City Circle, their role and relationship with the Met Train CSE's. Signed by Peter Winspur as Project Officer.trams, tramways, cse, customer service employees, city circle, tickets -
Melbourne Tram MuseumNewsletter, The Met, Public Transport Corporation, "Express - News from The Met - Autumn 1995", "Express - News from The Met - Summer `1995/96" and Autumn 1996", March 1995 to Autumn 1996
... Customer Service Employees... Trams tramways The Met Women CSE Customer Service Employees ....1 - Newsletter, large format, special size titled "Express - News from The Met - Autumn 1995", four pages. Has stories about the Cranbourne electrification, female traffic staff on the buses and trams, refurbishment of W class trams, METROL, punctuality, history dates, railways, CSE's and a list of Melbourne events. .2 - as above - Express - News from The Met - Summer `1995/96" - rail timetable changes, night rider buses, police, fares and a list of Melbourne events. .3 - as above - Express - News from The Met - Autumn 1996"- Grand Prix, Franklin St terminus replaced by Melbourne University Superstops, railway power supply and a list of Melbourne events.trams, tramways, the met, women, cse, customer service employees, railways, w class, buses, fares, police, security, franklin st, victoria st, melbourne university, grand prix -
Lakes Entrance Historical SocietyPhotograph - Tambo Shire Office, Lakes Post Newspaper, 1993
... Black and White Photograph of Amanda Miles Customer Service... Miles Customer Service officer 1993 Tambo Shire Gippsland ...Black and White Photograph of Amanda Miles Customer Service officer 1993 Tambo Shire Gippsland Victoriamuincipal history -
Ringwood and District Historical SocietyPhotograph, Interior of Ringwood North State Bank , south-east corner of Dickson's Crescent and Warrandyte Road
... -east corner of Dickson's Crescent. Showing customer service.... Showing customer service area. Opened 23 August 1982 Interior ...The new Ringwood North State Bank premises on the south-east corner of Dickson's Crescent. Showing customer service area. Opened 23 August 1982At the corner of Dickson's Cresent and Warrandyte Road, Ringwood North. Photographer - Les Gorrie Photography, 28 Waldemar Road, Heidelberg. Negative #82334 -
Lakes Entrance Historical SocietyPhotograph - Banks, Lakes Post Newspaper, 1/10/1996 12:00:00 AM
... of Lakes Entrance Commonwealth Bank accepting an award for customer... of Lakes Entrance Commonwealth Bank accepting an award for customer ...Also black and white photograph of Adrian White New Manager of Commonwealth Bank December 1994 number 03774.1 size 11 x 8 cmBlack and white photograph showing Adrian White Manager of Lakes Entrance Commonwealth Bank accepting an award for customer service on behalf of staff from Chief Manager Ian Harris, Lakes Entrance Victoriabanking, management -
Glenelg Shire Council Cultural Collection
Functional object - Mouse Pads, n.d
... and stylised logo on one side, and Customer Service Centre..., and Customer Service Centre on the reverse. Measuring 18.4 cm diameter ...Identification numbers 7024 a - c Three identical GSC mouse pads, circular, with coloured images from the shire and stylised logo on one side, and Customer Service Centre on the reverse. Measuring 18.4 cm diameter -
Melbourne Tram MuseumFunctional object - M>Tram CSE Bag, M>Tram, c.2000s
... Used by Customer Service Employees (CSEs), or tram... by Customer Service Employees (CSEs), or tram attendants, working ...Used by Customer Service Employees (CSEs), or tram attendants, working for M>Tram.Accessory belonging to a now-superceded transit operator (since 2004). Likely well-used by attendant staff of said operator.Black fabric bag with the M>Tram logo stitched on one side. On the adjustable strap is an additional bag with Velcro adhesive, plus a adjustable plastic padding.public transport, m>tram, trams, staff -
Bendigo Historical Society Inc.Newspaper - CASTLEMAINE GAS COMPANY COLLECTION: BENDIGO ADVERTISER, 25/03/1995
... of newly constructed customer service centre in Golden Square... of continuing service'' Opening of newly constructed customer service ...Bendigo Advertiser Saturday, March 25, 1995. Full page article ''New office a part of continuing service'' Opening of newly constructed customer service centre in Golden Square. On the back an article on Bolton Bros 110 years record service.newspaper, bendigo advertiser, gas and fuel -
Melbourne Tram MuseumDocument - Instruction, Public Transport Corporation (PTC), "Making the Customer No. 1", c1990
... "Making the Customer No. 1" customer services guide for PTC staff... the Customer No. 1" customer services guide for PTC staff, mainly rail ...Instruction or book - 16 pages, centre stapled titled "Making the Customer No. 1" customer services guide for PTC staff, mainly rail, with a introduction by David Davies, about providing information, keeping stations clean, displays, personal presentation and appearance.trams, tramways, ptc, behaviour, railways, staff, personnel -
Yarrawonga and Mulwala Pioneer MuseumTalc powder container, 1990's
... alerts and ingredients. Customer service free call, information... alerts and ingredients. Customer service free call, information ...Plastic square container with round lid. The lid twists and has holes to dispense the talc powder. Contains 100g net. On the back is printed a barcode with directions for use, caution alerts and ingredients. Customer service free call, information. Trademark J&J 1993Johnsons Baby (clinically proven mildness) powder, Johnson and Johnson 100g net. J&J on lid. On base ACI 316 1 Recycle symbol 2. -
Tatura Irrigation & Wartime Camps Museum
Book, Goulburn Murray Water, 2001
... - Customer service, water and environmental management financial... - CEI report - Customer service, water and environmental ...Annual report 2000-2001 includes chairs report - CEI report - Customer service, water and environmental management financial statementsDark blue back cover. Marbled blue front cover. Water scenes and fruit scenes. Water Logoirrigation, books, history, local, rural, industry
