Letter printed on heavy A4 manilla coloured paper, single sheet - "Public Transport Corporation New Directions in Customer Service", advising on the change of focus to customer service, including customer surveys, relationship with the Unions. Has the expression "Service Now" on the bottom right hand corner. Signed by Norman Walker, Director of Passenger Services and Tricia Caswell, Industrial Officer, Trades Hall.trams, tramways, surveys, ptc, staff, unions, employment

1104.1 - pamphlet - DL size five fold, full colour titled "Customer Service Charter", looking at Yarra Trams vision, performance standards, statistics, fares, ticket checking, compensation code, safety and security, planning, carriage of items, customer service and with a network map, showing the Yarra Trams (excluding M.Tram) lines. Notes the franchise date of Yarra Trams and that the aims were for service levels to 2001. 1104.2 - 28 page DL size booklet, centre staples, full colour titled "Customer Service Charter" - similar contents to above, with notes on safety and security, accessibility, staff conduct etc. Dated June 2005. 1104.3 - 36 page DL size booklet, centre staples, full colour titled "Customer Service Charter" - similar contents to above, with notes on safety and security, accessibility, staff conduct etc. Dated May 2007. Includes a table of contents - see image i2. 1104.4 - as for .3, dated Feb. 2008 Two copies of each held except 1104.4.trams, tramways, yarra trams, public transport, customer charter

.Instruction or guidelines, 15 A4 sheets stapled in the top left hand corner, titled "Yarra Trams Customer Service", training document on providing good service to customers, especially on the phone, produced by Paul Matthews, Marketing Manager for Yarra Trams - 1997? H as extracts from various training documents on handling stress, customers on the phone, and behaviour.trams, tramways, training, yarra trams, marketing

Bendigo Advertiser ''The way we were'' from 2001. Customer service: staff of Stilwell's Hardware store in Hargreaves Street: Alan Spencer, George Smart, Bob Kerr, Shirley Johnson, Bill Lea, Joe Miles, Leigh Mann, Peter Meehan and Syd Mellis. Circa 1946. The clip is in a folder.newspaper, bendigo advertiser, the way we were

Instruction book - Marbig folder, blue back, clear plastic folder with binding clip, 13 A4 pages, titled "M Tram Combino Customer Service Briefing Manual" outlining information for tram attendants and other staff - a summary of the tram. Has a table of contents - giving an overview of the tram, interior, braking, door control, wheelchair, emergency, timer circuits, passenger information system, emergency procedures and frequently asked questions. Dated 21/11/2002.trams, tramways, m>tram, instructions, combino, training, national express

Black vinyl covered two ring folder titled "Customer Service Employees", with the Public Transport Corporation Logo printed on dark green paper. Contains approx. 120 sheets with information about Melbourne's public transport including general information, maps, fares, Met Tickets (3 zones), disabilities, sports and entertainment Map, Hospitals, AFL Grounds, Bus & Tram Services, Night Rider Bus Services and basic first aid. The map shows tram line to Bundoora but no services to Docklands, the Altona - Laverton rail line shown. Gives details of Ansett airlines office. Book not dated as such. Estimated date - mid 1990's, prior to Metcards, still using Met tickets.trams, tramways, ptc, the met, tickets, information, melbourne, buses

Pill-box hat belonging to uniform designed for Customer Service Staff of Ansett Airlines of Australia between 1972-1977. Mustard coloured Pillbox Hat , with flat crown and straight, upright sides. Turned brim featuring peaked detail on one side. Piped edging. Heavy-duty poly-cotton (?) fabric with reinforcing stitching. Fawn grosgrain ribbon interfacing inside. Cream bemsilk lining. Maker's label appears to have been removed. Worn by Customer Service staff. Maker's label no longer on item. Highly similar to hat item 00008 manufactured by "Nivek Headwear Reg. Melb" customer service staff, mustard, pill-box hat, 1970s, ansett airlines

Book - 40 pages, card cover, finished A5 centre stapled, outlining Yarra Trams customer service or training program titled "The cycle of Service". Has a table of contents. Signed by Dennis Cliche CEO, c2006. 2nd copy added 15/4/2019.trams, tramways, yarra trams, drivers, driver training, instructions, training, customer service employees

Document or book - 41 pages, clear plastic cover, black card cover, black comb binding, titled "Tram Attendants Unit - General Operational Manual and Procedures 2041"", providing training information to Customer Service Employees, or Tram Attendants or CSE's on duties, reporting, instructions, police assistance, behaviour, tickets, conduct. Includes a detailed table of contents which has been scanned.trams, tramways, yarra trams, training, customer service employees, cse, tram attendants, passengers, tram stops

Document or book - 16 pages, clear plastic cover, black card cover, black comb binding, titled "Get on Board - The safe and efficient movement of trams", providing training information to Customer Service Employees, or Tram Attendants or CSE's on procedures for passengers boarding and un boarding trams, customer relations, and a script for Federation Square. Includes recommended hand signals to drivers. Two copies held.trams, tramways, yarra trams, training, customer service employees, cse, tram attendants, passengers, tram stops

Newspaper clipping from The Herald Sun, 11/10/2000, titled "Connies make colourful return", with a story by Genevieve Lally, about the employment of 100 roving conductors (became Customer Service Employees), on trams. Would sell daily tickets. Quotes Steve Bracks, and Peter Batchelor of the Government and Geoff Leigh of the Opposition. Has a photo of two personnel but not named. Photo by Trevor Pinder. Also has an item about a new low floor Scania bus Volgren with a small image - launched the previous day - titled :"Bus of the Future is here"trams, tramways, conductors, customer service employees, buses

Donated to Sir Reginald Ansett Transport Museum by Shirley Boles Ansett Airlines of Australia 1969-1972 Uniform designed for Hostess/Stewardess uniform. Complements the collection of air flight crew attire 1969-1972.Shirley Boles was an air hostess with ANA in the early days of Ansett. Shirley has made a considerable contribution of items to the Sir Reginald Ansett Transport Museum. She was a popular staff member who worked for many years with the company.Beige coloured pillbox hat , with flat crown and straight, upright sides. Turned up brim featuring peaked detail on one side. Piped edging. Heavy-duty poly-cotton (?) fabric with reinforcing stitching. Fawn grosgrain ribbon interfacing inside. Cream bemsilk lining. Gold coloured badge features 1968-1981 Ansett Logo A Delta "by Nivek Headwear Reg. Melb" on label inside. Pencil numeral 20 & 1/2 hand written on label. Commercial Name Tag hand sown Shirley Boles customer service staff, pill-box hat, 1970s, beige, hostess, stewardess, shirley boles, flight attendants, 1969-1972

The cookies were distributed to V/Line customers in 2018 as a placatory measure during an extended period of service disruption.Workplace issues and provision of consumer services (public transportation).Cookie: white icing with colour pictorial representation of V/Line VLocity train; sealed within a cellophane wrapper.Wrapper: nutritional information; manufacturer details; ingredients; "Thank You - V/Line"; use by date - 28/11/2018.btlc, ballarat trades and labour council, ballarat trades hall, rtbu, rail, tram and bus union, v/line, public transport victoria, locomotives - vlocity trains, customer service

This photograph shows the interior of a library with a staff member serving a patronSepia photograph of a library interior showing two men facing one another across a circulation desk. There is an illuminated sign with the word 'Read' hanging down above them. Bookshelves line the left-hand wall. libraries, customer service

Yields information about Victorian public transport news.1 - Newsletter, large format, special size titled "Express - News from The Met - Autumn 1995", four pages. Has stories about the Cranbourne electrification, female traffic staff on the buses and trams, refurbishment of W class trams, METROL, punctuality, history dates, railways, CSE's and a list of Melbourne events. 2 - as above - Express - News from The Met - Summer `1995/96" - rail timetable changes, night rider buses, police, fares and a list of Melbourne events. 3 - as above - Express - News from The Met - Autumn 1996"- Grand Prix, Franklin St terminus replaced by Melbourne University Superstops, railway power supply and a list of Melbourne events. 4 - Express - Summer 1994 - Opening of Museum station, Metcard, CSEs, Student travel, Cranbourne, and Dandenong stations 5 - Winter 1995 - traffic records, increased spending on projects, safety, tictile tiles, city circle tram, short trips tickets, lost property 6 - Summer 1995 - PTC report card, Bundoora extension, transit police, 7 - Spring 1996 - more people using public transport, City Circle, recycling 8 - Summer 1996/97 - Museum station to open on Sundays, change of name to Central, Richmond station, final message from Alan Brown, conductors, Metcards, and sprinter railcars.trams, tramways, the met, women, cse, customer service employees, railways, w class, buses, fares, police, security, franklin st, victoria st, melbourne university, grand prix, museum station

Black and White Photograph of Amanda Miles Customer Service officer 1993 Tambo Shire Gippsland Victoriamuincipal history

The new Ringwood North State Bank premises on the south-east corner of Dickson's Crescent. Showing customer service area. Opened 23 August 1982At the corner of Dickson's Cresent and Warrandyte Road, Ringwood North. Photographer - Les Gorrie Photography, 28 Waldemar Road, Heidelberg. Negative #82334

Also black and white photograph of Adrian White New Manager of Commonwealth Bank December 1994 number 03774.1 size 11 x 8 cmBlack and white photograph showing Adrian White Manager of Lakes Entrance Commonwealth Bank accepting an award for customer service on behalf of staff from Chief Manager Ian Harris, Lakes Entrance Victoriabanking, management

Bendigo Advertiser Saturday, March 25, 1995. Full page article ''New office a part of continuing service'' Opening of newly constructed customer service centre in Golden Square. On the back an article on Bolton Bros 110 years record service.newspaper, bendigo advertiser, gas and fuel

Instruction or book - 16 pages, centre stapled titled "Making the Customer No. 1" customer services guide for PTC staff, mainly rail, with a introduction by David Davies, about providing information, keeping stations clean, displays, personal presentation and appearance.trams, tramways, ptc, behaviour, railways, staff, personnel

Used by Customer Service Employees (CSEs), or tram attendants, working for M>Tram.Accessory belonging to a now-superceded transit operator (since 2004). Likely well-used by attendant staff of said operator.Black fabric bag with the M>Tram logo stitched on one side. On the adjustable strap is an additional bag with Velcro adhesive, plus a adjustable plastic padding.public transport, m>tram, trams, staff

Plastic square container with round lid. The lid twists and has holes to dispense the talc powder. Contains 100g net. On the back is printed a barcode with directions for use, caution alerts and ingredients. Customer service free call, information. Trademark J&J 1993Johnsons Baby (clinically proven mildness) powder, Johnson and Johnson 100g net. J&J on lid. On base ACI 316 1 Recycle symbol 2.

Letter on A4 M>Tram letterhead to Gabriel Heremes, OHS Representative at Malvern Tram Depot responding to a number of issues at Malvern Depot, dated 18 July 2003. Also other locations noted. Signed by Chris Haritidis Operations Supervisor and Darren Carey Customer Service Manager.trams, tramways, m>tram, depot, malvern, oh&s, unions