Showing 109 items matching customer service
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Eltham District Historical Society Inc
Journal, Eltham Town Community News, Issue 8, Spring into Summer 2009, 2009
... with Lucy Anderson . Eltham Chamber oif Commerce Customer Service... with Lucy Anderson . Eltham Chamber oif Commerce Customer Service ...Contents include: . Eltham Chamber of Commerce & Industry with Chris Chapple . Eltham Town Development . Commercial Place still has lots to offer! . Welcome Bags for new residents . In Town with Lucy Anderson . Eltham Chamber oif Commerce Customer Service Awards 2009 . It pays to notice good customer service! . The Tree project by Andrew Lemon . The Festive Reason by Mal Harrop (history of Eltham Festival) . Rotary Eltham Town Festival Sat 7 - Sun 8 November 2009 . What is fellowship? (about Rotary International) . Some of oiur projects... (Rotary Club of Eltham) . World Lacrosse Spectacular Features Eltham 'ALL STARS' by Mal Harrop . Market Update (Ian reid & Staff) Living in Eltham with special guest Colin and Lorraine Burton . The boy Adams and his understanding friend by Phillip Adams . Keeping yourself and your family fit and healthy during tough times at the Eltham Leisure Centre!A4 glossy page journal, 24 pages2009, alistair knox, apex club, australian blacksmiths association, barry maddock, black saturday, bushfire, colin burton, cooper's settlement, eltham chamber of commerce, eltham festival, eltham leisure centre, eltham town community news, eltham town jazz and blues heritage festival, lorraine burton, rotary club of eltham, the tree project -
Melbourne Tram Museum
Book, Yarra Trams, "Melbourne by tram - Staff Guide 2008", 2008
... Greer as Manager Customer Services and on page 3, a list... Greer as Manager Customer Services and on page 3, a list ...Book, 146 pages, including card covers, white spiral bound titled "Melbourne by tram - Staff Guide 2008", with a photo of two employees on the front cover. Has a message from Trevor Greer as Manager Customer Services and on page 3, a list of contents. Gives emergency procedures, location and trams stops for Melbourne's facilities, eg churches, consulates, list of route destinations, tram stops by route with TramTracker ID's. Two copies heldtrams, tramways, yarra trams, routes, melbourne, tram stops, staff -
Melbourne Tram Museum
Pamphlet, Yarra Trams, "Melbourne All Over", c2005
... and ticketing, staff, customer service, Melbourne's cultural aspects... and Transdev, accessibility, Metlink and ticketing, staff, customer ...Pamphlet - A4 - 24 pages - printed full colour of white paper, centre stapled titled "Melbourne All Over" published by Yarra Trams c2005, after Yarra took over the whole of the Melbourne system. Covers Yarra vision for its operations, the partnership between Transfield and Transdev, accessibility, Metlink and ticketing, staff, customer service, Melbourne's cultural aspects, performance and contact addresses. Photos of 856, 3013, 3005 and 2010 Two copies held.trams, tramways, yarra trams, melbourne, transdev, transfield, metlink, melbourne, tram 856, tram 3013, tram 3005, tram 2010 -
Melbourne Tram Museum
Document - Instruction, Public Transport Corporation (PTC), "Tram Conductors Training Manual", 28/10/1996 12:00:00 AM
... , with an index on page 8. Gives introduction, customer services... on page 8. Gives introduction, customer services, safety ...Instruction or Training Manual - 70 A4 pages, with clear plastic front cover blue card rear cover, black comb bound, titled "Tram Conductors Training Manual" with an image of a B class tram on the cover . Prepared by Met Tram Training 28.10.1996. Lists PTC and Met Tram Mission statements, competencies, with an index on page 8. Gives introduction, customer services, safety, ticket, procedures for W class and "Modern" trams, AVM, depot procedures, policies, health, abbreviations, acronyms and jargon.trams, tramways, conductors, training, w class, avm, depots -
Melbourne Tram Museum
Book, Public Transport Corporation (PTC), "Tram Network", late 1980s
... details of Met customers services, office hours and Legend. See... as a disability service. Gives details of Met customers services, office ...Titled "Metropolitan Tram Network" published by Public Transport Corporation with a drawing of an A class tram on the cover along with a The Met logo. Provides information in map form on each tram route in a large print format, contact numbers and some general information as a disability service. Gives details of Met customers services, office hours and Legend. See also item 1181 and 6000 for other examples. Possibly late 1980s as the Port Melbourne and St Kilda Light rail lines are detailed.Demonstrates the provision of information about Melbourne's tram routes at the time.Book - wire bound, 34 pages + card covers.tramways, ptc, the met, maps, disability services, tram routes, routes -
Melbourne Tram Museum
Ephemera - Timetable, King Country Metro, "99 Waterfront Street Car", Sep. 2000
... and contact details for customer services. Pamphlet - 3 fold... details for customer services. Pamphlet - 3 fold detailing ...Printed - 3 fold - two colour timetable for the Seattle Waterfront Pioneer Square - International District route "99 Waterfront Street Car" which used ex Melbourne W2's. Operated by King Country Metro, for period 18/9/2000 to 2/2/2001. Gives a route map, times, fares, a short history of the streetcars and contact details for customer services. Pamphlet - 3 fold detailing the tram with map and a loose or separate timetable sheet - 1992 Spring Schedule. Has W2 512 on cover, 272 on rear.trams, tramways, seattle, w2 class, timetables, tram 512, tram 272 -
Melbourne Tram Museum
Poster, The Met, "Inner Neighbourhood tram system", mid 1980's
... , a customer service number which has been glued over the printed..., a customer service number which has been glued over the printed ...Poster, full colour printed on gloss paper titled "Inner Neighbourhood tram system", giving a diagrammatic Map of the tram system, suburbs, tram route destination names and route numbers and peak service route numbers. Has a separate section for the City area. Shows the routes that ran into the Greensborough and Box Hill Neighbourhoods. At the base of the map has The Met logo and name, a customer service number which has been glued over the printed number. At the base of the poster is a location guide for places of interest, sporting facilities, parks and gardens, railway stations etc.trams, tramways, the met, map, tickets, neighbourhood tickets, tramways -
Melbourne Tram Museum
Document - Report, Metlink, "Metlink 2007 in review", 2007 and 2008
... challenge, celebrity Metcards, marketing and customer services..., marketing and customer services. .2 - Report - 42 pages + card ....1 - Report - 24 pages + card cover, printed in full colour on gloss paper, centre stapled landscape format titled "Metlink 2007 in review" with table of contents, including message from CEO Bernie Carolan, provides details about the bodies activities, campaigns, events, fare evasion, the public transport challenge, celebrity Metcards, marketing and customer services. .2 - Report - 42 pages + card cover, printed in full colour on semi gloss paper, centre stapled, portrait format titled "Metlink Annual Review 2008" as above, but with details of Southern Cross station, website and Geelong stations - includes VLine.trams, tramways, metlink, annual reports, reports, melbourne, connex, yarra trams, buses, metcard, vline -
Melbourne Tram Museum
Newspaper, The Age, “No more tears, it's the trip of happiness”, 5/03/2019 12:00:00 AM
... customer service division, has been lead designed of a new moquette... customer service division, has been lead designed of a new moquette ...Newspaper clippings titled: “No more tears, it's the trip of happiness” Newspaper clipping from the Age 5/3/2019 Melbourne editor - Jewel Topsfield Dean Butler, creative lead at PTV's customer service division, has been lead designed of a new moquette to replace seat fabric on all trams, trains and buses in Victoria over the next 5 years. The moquette will come in 5 colours - blue for Metro trains, purple for v/Line trains, green for trams, and a darker colour being developed for buses. The fifth colour, bright orange will be used across the fleet for priority seating.trams, tramways, public transport, ptv, interiors, tramcars, railways -
Melbourne Tram Museum
Manual, Public Transport Corporation (PTC), "Ticket Checkers' Manual - Met Ticket System", c1993
... tickets. 1074.2 - 21 pages + 9 "PTC Customer Services Revenue... "PTC Customer Services Revenue Maximisation" form + green card ...1074.1 - Book or Manual, 20 pages + 6 "PTC Customer Services Revenue Maximisation" form + green card covers bound with a black plastic comb binder - titled "Ticket Checker's Manual - Met Ticket System". or ticketing manual. Has PTC and railway photo on front cover. Gives procedures, concession fares, Met Fare zones, colour coding of tickets, samples of tickets, including a used scratch card ticket (2 hour zone 2 concession) and a number of other tickets which have been stamped cancelled. Would appear that used tickets have been recycled for the publication, also has reproductions of concession cards. On page 19 gives information on free travel for police in uniform and conditions for bicycles, surfboards, prams etc, seeing eye dogs, pets and V/Line tickets. 1074.2 - 21 pages + 9 "PTC Customer Services Revenue Maximisation" form, yellow card covers bound with a black plastic comb binder - titled "Ticket Checker's Manual - Section 1 General Information", Section II, The Met, Section III Concession Cards - has a number of blank pages. Very similar to .1 with sample tickets glued in. 1074.3 - 30 pages, 10 duplicate sheets - "Ticket Checkers' Manual" - Met Ticket system, similar to other issues, has tickets stamped 1993, includes scratch tickets, and concession cards..1 - has "11271 Rev Max Number" written in ink on the top of the first page.trams, tramways, the met, scratch tickets, tickets, manual, concession fares -
Melbourne Tram Museum
Document - Folder with papers, Yarra Trams, "The KDR Yarra Trams Employee Roadshow Program", Oct. 2009
... Delivering for Passengers 5. Customer Service 6. Find your way 7.... Enhancing Performance 4 Delivering for Passengers 5. Customer ...Folder - colour printed with various documents, part of the "The KDR Yarra Trams Employee Roadshow Program", Keolis Downer - EDI, when they took over Yarra Trams in November 2009. Has 9 separate fact A4 sheets and one folded pamphlet "Think like a passenger" Fact Sheets for: 1. Employee Roadshow program - gives dates. 2. KDR and Yarra Trams 3. Enhancing Performance 4 Delivering for Passengers 5. Customer Service 6. Find your way 7. Yarra Trams Employees 8. A new approach 9. Brand Re-fresh The "Think like a passenger" is a folded DL pamphlet, giving information about KDR and the work they planned to do the tram fleet. Has a message from Michel Masson, the CEO of Yarra Trams on the rear.trams, tramways, keolis, kdr, yarra trams -
Melbourne Tram Museum
Pamphlet, Minister of Transport, "New Public Transport Partnerships", Feb. 2004
... trains and trams, more services, customer service and safety... trains and trams, more services, customer service and safety ...1257 - Pamphlet - DL three fold sheet printed on gloss paper titled "New Public Transport Partnerships" about the new contractual agreements with Yarra Trams and Connex for the operation of Melbourne's public transport services following the failure of National Express. Provides information on the Government's role and the that of the private operators. Includes a message from the Minister for Transport - Peter Batchelor. Printed Feb. 2004. Has the logos of Connex, Yarra Trams and the Victorian Government. 1257.1 - Two fold A4 sheet, printed on gloss paper, provides information on the new Transport Partnerships Agreement, delivery of more modern trains and trams, more services, customer service and safety, infrastructure, what still needs to be done and what will be done over the next 12 months.trams, tramways, connex, yarra trams, national express, minister for transport -
Federation University Historical Collection
Book, Standardization of Australia's Railway Gauges, 1945
... Railways, with unprecedented attention to customer service... attention to customer service and innovations such as more powerful ...Sir Harold Winthrop Clapp KBE (7 May 1875 – 21 October 1952) was a transport administrator who over the course of thirty years had a profound effect on Australia's railway network. In two decades as its Chairman of Commissioners, he revolutionised Victorian Railways, with unprecedented attention to customer service and innovations such as more powerful locomotives, air-conditioned carriages, and faster services culminating in the introduction of the flagship Spirit of Progress express train. Seconded to the Federal Government in World War II, he played a pivotal role in the manufacture of fighter aircraft in the defence of Australia. As Director-General of Australia's Land Transport Board, he presented a report on railway gauge standardisation that ultimately led to the eventual linking of all Australian mainland capital cities by a uniform rail gauge. (http://en.wikipedia.org/wiki/Harold_Winthrop_Clapp, accessed 02/10/2013)Grey, soft covered, stapled report of 89 pages. "Standardization of Australia's Railway Gauges" by Harold Clapp is a report and recommendation regarding the standarization of Australia's railway gauges. The contents include: * Lines suggested for conversion or new lines to be constructed * scheme of conversion of tracks and structures * scheme of conversion of locomotives and rolling stock * Estimated costs * Associated works * Estimated manpower which the project will absorb in its various phases *Standardization of rolling stock * Other considerations associated with the project * Estimated time involved in the various phases of the work. The report includes 8 maps: * Map of Australia showing the various proposals referred to *Map of Australian railways showing extent of standard gauge if proposals are carried out * Map of Australian railways as of 30 June 1944 *Map of Australia showing principal mileages referred to in the report * Railway Map of Western Australia, 1945 * Railway Map of South Australia, 1945 * Railway Map of Victoria, 1945 * Railway Map of Melbourne Suburbs, 1945 railway, guage, standardization, standardisation, fremantle, perth, kalgoorlie, peterborough, silverton, tramway, tram, train, townsville, dajarra, bourke, cunnamulla, charleville, blackall, longreach, winton, hughenden, townsville, gajarra, birdum, darwin, narrow gauge -
Whitehorse Historical Society Inc.
Newspaper - Article, Top Post Office, 25/10/1989
... was devised by Australia Post to encourage better service to customers.... to encourage better service to customers. Postal Services Mitcham Post ...Article in Nunawading Gazette. Mitcham Post Office won an award for excellence, judged on team work, health & safety provisions, community involvement and innovation. The award was devised by Australia Post to encourage better service to customers.postal services, mitcham post office, striving for excellence award, toliday, ross, sherwood, melanie, mansell, dean, kendall, robyn, brown, cliff -
Melbourne Tram Museum
Document - Instruction, Swanston Trams, "New Years Eve Contingency Plans Update", Dec. 1999
... Contact List for the period including Customer Service Employees... supply failed. Also has plans for the AVM system, Customer ...Set of four photocopied documents issued by Swanston Trams for New Years Eve, 1/1/2000 - to address the matter known as the "Y2K bug" - where some computer systems or equipment may not have recognised the change of the year due to using only two digits for the year instead of four. (We all survived! - then the fireworks started and all kept going). Also known as the year 2000 problem. All stapled in the top left hand corner. .1 - eight page document, titled "New Years Eve Contingency Plans Update", detailing what to do in the event the power supply failed. Also has plans for the AVM system, Customer bulletin for the all night service, services during the Christmas New Year period. plans from ADtranz - to provide coverage for the night and a Swanston Trams "All Staff Notice" regarding payment for working during the period and the agreement with the Union. .2 - Copy of the New Year Eve Fleet Rosters - 3 pages. .3 - Swanston Trams Contact List for the period including Customer Service Employees and Adtranz workers - 3 pages. .4 - Vehicle Group list - 3 pages at 238 am on 1/1/2000.trams, tramways, swanston trams, year 2000, events, operations, planning, adtranz, rosters -
Melbourne Tram Museum
Newspaper, The Age, “Trams may join trains in huge strike action” "Pay row to hit trams" "Trams to stop as drivers plan strike action" "Rail strike cancelled" "More tram strife on the cards as pay dispute drags on" "Tram strife to restart" "Tram driver pay figures disputed", 2/07/2019 12:00:00 AM
... officers and customer service staff may join Metro train staff... officers and customer service staff may join Metro train staff ...Newspaper clippings titled: 1 - “Trams may join trains in huge strike action” Newspaper clipping from the Age 2/7/2019 by Timna Jacks More than 1500 Yarra Trams drivers, authorised officers and customer service staff may join Metro train staff in strike action in late July. The Rail, Tram and Bus Union is negotiating with public transport operators over its next enterprise bargaining agreement. 2 - “Pay row to hit trams” Newspaper clipping from the Age 15/8/2019 by Timna Jacks Tram services could be hit with a wave of cancellations and delays after about 1500 Yarra Tram drivers and customer service personnel voted to launch work bans on Monday 26 August. 3 - “Trams to stop as drivers plan strike action” Newspaper clipping from the Age 17/8/2019 by Timna Jacks Trams staff will stop work for 4 hours between 10am and 2pm on Friday August 30. 4 - “Rail strike cancelled” Newspaper clipping from the Age 20/8/2019 by Timna Jacks Train strike cancelled but tram strike will go ahead on Friday August 30. 5 - “Final bid to avert train, tram strikes” Newspaper clipping from the Age 9/8/2019 by Timna Jacks Yarra tram drivers and customer service staff have joined rail workers in taking industrial action against Yarra Trams. 6 - "Industrial Action Starts This Week" - 26 August 2019 PDF of notice from Rail Tram and Bus Union advising of disruptions to tram services. 7 - "Industrial action affecting Yarra Trams on Friday, 30 August 2019" PDF of email from PTV advising of disruptions to tram services. 8 - "Upcoming Industrial Action - Uniform Ban Cancelled" - 22 August 2019 PDF of notice from Rail Tram and Bus Union advising of cancellation of uniform ban. 9 - "Upcoming Industrial Action" - 14 August 2019 PDF of notice from Rail Tram and Bus Union advising of uniform ban and disruptions to tram services. 10 - "More tram strife on the cards as pay dispute drags on" - 31 August 2019 About 1500 tram workers stopped work yesterday for 4 hours. Negotiations to resume in the Fair Work Commission on Monday. The union wants a 6% annual pay rise over 3 years but Yarra Trams offering 3% over 4 years. 11 - Tram strikes to Restart - Nov and Dec. 2019 Newspaper clipping from the Age - by Timna Jacks Strike action to continue on 28 November and 5 December. 12 - "Tram driver pay figures disputed" - 7 December 2019 Newspaper clipping from the Age, by Noel Towell Tram drivers on strike again on Thursday 5 December 2019. Yarra Trams claim wage demand would result in drivers on average pay of $114K at end of 4 year deal, but union dispute these figures. 13 - "Tram strikes called off" - 26 February 2020 Newspaper clipping from the Age - by Timna Jacks Tram strikes scheduled for the grand prix called off after the government intervened to end the industrial dispute. 14 - "Pay rise for tram drivers" - 29 February 2020 Newspaper clipping from the Age - by Timna Jacks Tram drivers will get a 3.5% a year pay rise and Yarra Trams will employ fewer part timers than planned. Under the first 2 years of the contract, this would rise to 6%, then to 8% in 3rd year and 10% in the final year of new wage deal. Part time workers guaranteed minimum of 23 hours per week. 15 - "Bid to halt grand prix tram strike" - 21 February 2020 Newspaper clipping from the Age - by Sumeyya Ilanbey Government call on the Fair Work Commission to intervene to stop a tram strike during the grand prix.trams, tramways, public transport, unions, keolis downer, yarra trams -
Melbourne Tram Museum
Document, V/Line, "Services for Cusomers with special needs", 12/1991
... Booklet titled "Services for Customers with special needs...Booklet titled "Services for Customers with special needs ...Booklet titled "Services for Customers with special needs", dated 1/12/1991 published by The Met and V/Line providing details of disability services at major railway stations, Travellers Aid, lifts, wheelchairs, vision impairment, hearing. Primarily rail focused.Yields information about the scope of disability services on Victorian Public Transport in 1991 - poor compared to now.Booklet - 24 pages finished to DL size, centre stapled.the met, disability services, v/line -
Melbourne Tram Museum
Pamphlet, Public Transport Corporation (PTC), "Disability Services - for Customers with Specific Needs", mid 1990's?
... on white paper titled "Disability Services - for Customers..., printed on white paper titled "Disability Services - for Customers ...Pamphlet - 24 pages, DL size, centre stapled, printed on white paper titled "Disability Services - for Customers with Specific Needs", giving information for disability services provided by the The Met and V/Line, has the PTC logo. Not dated - possibly mid 1990's. See also Reg Item 1181 for a 1990c versiontrams, tramways, ptc, the met, disability services, buses, public transport, v/line -
Unions Ballarat
Workers' inferno: The untold story of the Esso workers 20 years after the explosion, 2018
... burned for two days. Gas supply to most customers (apart from... for two days. Gas supply to most customers (apart from essential ...This book an exposition of a workplace tragedy at an Esso operation (a subsidiary of Exxon Corporation) at Longford, Victoria in 1998. A piece of processing equipment exploded and caught fire. Two workers were killed and many others were injured. The fire burned for two days. Gas supply to most customers (apart from essential services) was cut off for a significant period of time. A Royal Commission was subsequently established, during which Esso sought to minimise its own responsibility for the incident and cast blame upon the individual operators. The book is principally a story of and from the those persons who were impacted by the Longford incident.Workplace health and safety. Biographical interest.Book with bookmark; 199 pages. Cover: blue background; white, yellow and black lettering; author's name and title. btlc, ballarat trades hall, ballarat trades and labour council, biography, local history, occupational health and safety, workplace safety, esso, exxon corporation, gas, royal commissions -
Melbourne Tram Museum
Document - Report, Yarra Trams, "100 years of electric trams in Melbourne", 2005 - 2006
... ) results of a survey of various routes, KPI's - surveys, customer... of various routes, KPI's - surveys, customer feedback, and incidents ...Set of two presentations or printout of a PowerPoint presentation, 6 slides per sheet and two position descriptions. .1 - Three page report (part of a larger report - page 9 to 11) results of a survey of various routes, KPI's - surveys, customer feedback, and incidents, service delivery. .2 - four page report about the Love Your Trams campaign presented by Flash Group, the objective, concept, the message, graffiti reduction and messages from passengers and staff. .3 - Two page Yarra Tram position description for Customer Relations and Marketing Officer, Camberwell. .4 - ditto for Customer Relations Assistant Camberwell.On top of each document are notes in blue ink.trams, tramways, yarra trams, accidents, melbourne, depots, marketing, staff -
Wodonga & District Historical Society Inc
Sign - Name Plate E. Lemke Wodonga
... to service their customers. The family bought a second property... to service their customers. The family bought a second property ...The dairy farm of Eric Lemke and family was located on the Wodonga flats on the Murray River flood plain, west of the Union Bridge. The property was named "Waterford". They ran a large dairy herd (250 cows) and ran five milk carts to Albury to service their customers. The family bought a second property at Wodonga West, on Felltimber Creek, where herds could be rested before calving, and also as an emergency location for milking during times of flood, which sometimes lasted for several weeks at a time. At other times when the cows finished their lactation period at "Waterford" they would be walked to the Lemke property at Wodonga West, for a rest before calving. When the calves were drafted it was a matter of gathering the cows and calves and walking them back home which was an all day job. During the Depression Mr. Lemke took milk to the out-of-work men who slept under the bridges on the causeway and Mrs Lemke would make bread for them. The men would often work on the farm without wages in return for the Lemke's kindness. The Lemke Family are ranked amongst the top early settlers of the district for their perseverance during the hardships of the early days and during the Great Depression. Lemke Road on Gateway Island, Wodonga is named in their honour.This item has local significance because it came from a prominent Wodonga family business.A small metal tag used to label dairy cans on the property of Eric Lemke.E. LEMKE WODONGAe. lemke wodonga, lemke family, wodonga dairy industry, ernie lemke -
Eltham District Historical Society Inc
Photograph, Liz Pidgeon, Heritage Excursion; Eltham Lower Park Walk and Talk, 1 July 2017
... a convenient drive through service for customers. Goolge maps... service for customers. Goolge maps in February 2021 identified ...Temporary flower vendor set up in a tent opposite Eltham Lower Park. The flower seller sets up on weekends and offers a convenient drive through service for customers. Goolge maps in February 2021 identified this site as Fleur De Feliss Roadside Store. Heritage Excursion - Saturday 1st July - Eltham Lower Park - Walk and Talk Eltham Lower Park has played an important part in the history of our area since the early days of European settlement when it was used by local residents as an informal racecourse. Prior to that its location at the junction of the Diamond Creek and the Yarra River made it an important meeting place for the Wurundjeri people. The park combines formal elements and sporting facilities with remnant bushland that is of environmental significance. It is home to sporting and horse riding clubs, popular play spaces and the Diamond Valley Miniature Railway, which attracts large numbers of visitors. The park will be the venue for our July excursion which will comprise a walk of about 3.5 km around the park and adjacent areas. Along the way we will discuss the history and natural history of the area. The path along the creek and the river provides a pleasant and scenic walk. This walk on Saturday 1st July is about 3.5 km in length and will take 2 to 2.5 hours. It will start at 2pm at the Main Road car park at the front of the park. (Melway ref 21 H 10). Newsletter No., 234, June 2017 Born Digitalheritage excursion, activities, eltham district historical society, eltham lower park, roadside store, flower vendor, fleur de feliss, tent, drive through, drive thru -
City of Moorabbin Historical Society (Operating the Box Cottage Museum)
Kitchen Equipment, 'the edmay' Pot mender, c1930
Early settlers in Moorabbin Shire used large cast iron pots, pans and kettles, that were suspended over the open fire in the kitchen, for cooking meals. They had to be frugal and self-sufficient and so repaired the equipment to prolong its useful lifetime. Blacksmiths also made and repaired household equipment. James McEwan & Co 1852 - 1993 once dominated the the hardware retailing scene in Victoria. Established in 1852 to service the booming gold rush in Victoria the company went on to become one of the longest established retailers in Australia. Over it’s 140 year history the company went through many booms and busts. The McEwans name finally left the Australian retail scene with little fanfare when the last store was re-badged Bunnings in 1993Early settlers were frugal and self sufficient so they repaired their kitchen equipment when possible . McEwans Pty Ltd. was an established hardware company in Melbourne 1852-1993. Bunnings Pty Ltd is currently a successful hardware retailer for trade and public customers.Two metal discs with screw and nut for mending holes in cast iron pots, pans and kettles c1930 packing strip; THE edmay POTMENDER / Price tag ; McEWANS 77 - 11early settlers, market gardeners, cooking utensils, kitchenware, castiron cooking pots, blacksmiths, slow cooking, moorabbin shire, bentleigh, mckinnon, highett, cheltenham,mcewan james pty ltd, melbourne, bunnings pty ltd, -
Federation University Historical Collection
Instrument - Scientific Instrument, Pajari Instruments, Boxed Tropari
This item was most probably used at the Ballarat School of Mines. Pajari Instruments Ltd. grew from a partnership established in 1945 when the first EX-AX surveying instrument that provided accurate azimuth and inclination was made available to the diamond drilling industry. The partnership between Charles Trotter and George Pajari Sr. was known as Trotter-Pajari Instruments and the EX-AX Instrument was dubbed the "TROPARI" by the diamond drilling industry. Charles Trotter, a mechanical engineer, was also a marketing genius who developed substantial demand in Australia, Africa and South America in the 1940's and early 1950's. In fact the sales to each of these continents exceeded those to North America during those early years. Pajari is located in Orillia, Ontario, Canada and offer services and products that assist customers with their individual requirements. After the death of Charles Trotter in 1956, George Pajari Sr. with the assistance of his wife Hilda continued the business under the title of Pajari Instruments. George Sr. set most of the tenets that comprise our present Mission Statement. If it wasn't user friendly or if it had to have experts to operate it, that instrument design was doomed. If the customer wasn't getting good value in his opinion, manufacturing and repair procedures were examined to see where efficiency could be improved to cut costs without sacrificing Quality. George Pajari Jr and his wife Darlene assumed the reins of Pajari Instruments Ltd. in 1981 when George Sr. decided on semi-retirement. George Jr. brought the "client geologist's" perspective to the company. The company moved from Toronto to a 30 hectare (80 acre) site near Orillia shortly afterward. This site provided the high magnetic latitude earth field environment without magnetic pollution that is necessary for accurate compass setting. The park like setting of this location is a positive psychological benefit for our staff. George Sr. passed away in 2002 being preceded by Hilda only by 3 months, George Jr. continues at the helm of the company. With dedication from long term employees/contractors and third generation family members, Pajari Instruments Ltd. continues operations/new product development in Orillia. (http://www.pajari.com/about.html) Brass levelling compass in green velvet lined hinged timber box. Known as a Tropari - a single-shot, micro-mechanical borehole surveying instrument operated by a timing device. Borehole direction is measured from the earth's magnetic field. The Tropari provides both direction and inclination which can be used to define the attitude of the borehole at the survey depth. Regular surveys at intervals as the borehole progresses will allow a plot of the borehole to be drawn from the data. The Tropari is easy to use and maximizes profits by minimizing capital and operational costs. The Basic Survey Train Consists of: PDSI / Tropari Container, 6m (20 ft) Nonmagnetic Rods, Impact Foot, and Connector at Top. (http://www.pajari.com/tropari.html) A sticker on the lid of the hinged box states: "A.E. Parsons 107 Leicester St., Carlton 3053 Telephone 347 5844"scientific instrument, compass -
Federation University Historical Collection
Postcard - photographic, Clock Tower and Infirmary, Salisbury
The Salisbury Clock Tower was built in memory of Arabella Roberts who died on 23 January 1892. The firm Smith of Derby installed the illuminated clock mechanism with four faces and was still responsible for maintenance when, in December 1970, it replaced the original gravity mechanism with a more modern movement. The original clock mechanism was sold to a customer in Providence, USA. In 1997, the new mechanism was completely refurbished and updated to include automatic adjustment for British Summer Time. At the same time the tower itself was restored, the main contractors for this work being R. Moulding and Co of South Newton. Smith of Derby continues to be responsible for maintaining the clock, and so this firm has now been providing a service to the City for over 100 years. Sepia photographic postcard depicting a bridge and road lined with buildings and a clock tower in Salisbury, Wiltshire, England.salisbury, clock tower, chatham-holmes family collection, carriage, bridge -
Kiewa Valley Historical Society
Telephone Handset Field, early 1900s
This field telephone was developed primary for military purposes (World War I) and other wars/military interventions there after. It was the first "mobile" telephone which had a prime objective of providing isolated or "hard" to connect with locations instant communication links. Like a lot of "new" technologies it evolved from a war environment. This handset was used to connect offices and workshops, which due to their functions could not be co-located with their prime office(external workshops).The evolution from the early 1900s to the mid 1980s when mobile communication technology progressed in leaps and bounds from hard wire telephone communication to mobile digital receivers. This handset was manufactured by a subcontracted Australian company under the Australian Post Office mandate.This handset is significant in that it was donated by the Mount Beauty Timber yards and formed an integrated part of its communication system with its out lying work yards and buildings, before the mobile handset evolution. This handset was located in an environment which required a rugged and reliable day to day communications linkage as a vital part of its logistical (business) survival. As progress demands it, the faster that customers are satisfied with the service they obtain from suppliers the longer those services will be asked for and the longer and more profitable the supplier will be. This edict is as true for rural companies as it is for small or large city businesses. The customer is "always" right.This sturdy field telephone has a shell housing made in black bakelite material with a "U" form housing the major components (wiring, magneto and batteries). The main housing has two metal bells, with a central ringer between both, on the top part (to notify incoming calls). In front of the main structure is a box with the telephone hand piece (ear and mouth receptacles) nestled on two cradles. An on/off switch is activated when handset is removed from its cradle. On the front of the control box is a winder handle(to ring off) and in a field situation to activate/deactivate the magneto. To the left of the winder but on the the main body are two wind up connection buttons for the connection of operational wires (power)On the main right hand front body and next to two chrome switches is a plate with "L (next to the top switch) and below this "L2" and underneath this are "or" "EARTH". There is a plate fastened to the front of the handset and behind the winder with "REPLACE HANDSET WHEN FINISHED" and below the winder 'SERIAL NUMBER 5116"field telephone, world war ii field telephone f mk i -
Kiewa Valley Historical Society
Booklet - S.E.C.V, How to Prepare & Store Frozen Food
The SECV's Home Advisory Service prepared this book to advise customers on the use of home freezers.They also assisted with advice and information on other electrical appliances. The SEC had Showrooms in regional Victoria including one at Mt Beauty where this booklet came from.The S.E.C.V. constructed the Kiewa Hydro Electric Scheme employing many workers. They built the townships of Mt Beauty and Bogong and assisted with the infrastructure required to support the influx of population. In the Mt Beauty shopping centre, one of the shops was the SEC Showroom which sold electrical appliances and gave advice on their use. This book gives advise on the use of freezers.Booklet with 22 pages held together with two staples. The cover has an orange and then blue title at the top and below, a coloured picture of fruit and vegetables. state electricity commission of victoria. food. freezer. cooking. electrical appliance. -
Warrnambool and District Historical Society Inc.
Docket, Chemist Envelope, Mid 20th century
This envelope has been used at the Warrnambool chemist shop of Harry Shilton to protect the films (snapshots) developed for a customer. Harry Shilton’s shop was at 119 Liebig Street. He took over the pharmacy business of Ralph Barnes in 1937 and Alan Anderson became his business partner in 1953. Mr Shilton retired from the business in 1960. No information is available on the recipient of the photographs (‘Mrs. Leah’)This envelope is retained as a memento of the pharmacy business of Harry Shilton, a mid 20th century chemist in This is a buff-coloured paper envelope with an overlapping flap with adhesive on it for sealing the envelope. The front of the envelope contains black printing (slightly askew) and one pencil mark. ‘Shilton’s Snapshot Service’ ‘Mrs. Leah, 116 film’ warrnambool pharmacies, 20th century photography, history of warrnambool -
RMIT GSBL Justice Smith Collection
Report, Parker, Stephen, Courts and the public, 1998
... ISBN: 1875527222 courts -- customer services -- australia civil ...ISBN: 1875527222courts -- customer services -- australia, civil procedure -- australia, courts -- australia, justice: administration of -- australia, courts -- australia -- public opinion, court administration -- australia -
Kew Historical Society Inc
Journal, Kewriosity : October 1993
... community newsletters Council acts on customer service questionnaire ...Council acts on customer service questionnaire [Budget 1993-94] / p1. Chief Executive's Column [Reporting rates and charges] / Malcolm Hutchinson p2. Mayor's Comment / Cr Tom Indovino p.3. Diary dates [October] / p4. Kew joins National Meals on Wheels Day / p5. Kew High celebrates Art Awareness Week / p5. Discover new interests at the Kew Library / p5. Council News [Bee swarms; Responsible cat ownership; Swooping magpies; Free fruit 'n' veg kit] / p6. Around Kew [Free professional counselling; Belford Oaks Community Child Care Centre; John [Wheeler] says goodbye; Farewell and best wishes Janet! [Dore] / p7. Track Players present 'Little Women' / p8.Kewriosity was a local newsletter combining Kew Council and community news. It was published between November 1983 and June 1994, replacing an earlier Kewriosity [broad] Sheet (1979-84). In producing Kewriosity, Council aimed to provide a range of interesting and informative articles covering its deliberations and decision making, together with items of general interest and importance to the Kew community and information not generally available through daily media outlets.non-fictionCouncil acts on customer service questionnaire [Budget 1993-94] / p1. Chief Executive's Column [Reporting rates and charges] / Malcolm Hutchinson p2. Mayor's Comment / Cr Tom Indovino p.3. Diary dates [October] / p4. Kew joins National Meals on Wheels Day / p5. Kew High celebrates Art Awareness Week / p5. Discover new interests at the Kew Library / p5. Council News [Bee swarms; Responsible cat ownership; Swooping magpies; Free fruit 'n' veg kit] / p6. Around Kew [Free professional counselling; Belford Oaks Community Child Care Centre; John [Wheeler] says goodbye; Farewell and best wishes Janet! [Dore] / p7. Track Players present 'Little Women' / p8.publications -- city of kew (vic.), kewriosity, council newsletters, community newsletters