Pill-box hat belonging to uniform designed for Customer Service Staff of Ansett Airlines of Australia between 1972-1977. Mustard coloured Pillbox Hat , with flat crown and straight, upright sides. Turned brim featuring peaked detail on one side. Piped edging. Heavy-duty poly-cotton (?) fabric with reinforcing stitching. Fawn grosgrain ribbon interfacing inside. Cream bemsilk lining. Maker's label appears to have been removed. Worn by Customer Service staff. Maker's label no longer on item. Highly similar to hat item 00008 manufactured by "Nivek Headwear Reg. Melb" customer service staff, mustard, pill-box hat, 1970s, ansett airlines

Donated to Sir Reginald Ansett Transport Museum by Shirley Boles Ansett Airlines of Australia 1969-1972 Uniform designed for Hostess/Stewardess uniform. Complements the collection of air flight crew attire 1969-1972.Shirley Boles was an air hostess with ANA in the early days of Ansett. Shirley has made a considerable contribution of items to the Sir Reginald Ansett Transport Museum. She was a popular staff member who worked for many years with the company.Beige coloured pillbox hat , with flat crown and straight, upright sides. Turned up brim featuring peaked detail on one side. Piped edging. Heavy-duty poly-cotton (?) fabric with reinforcing stitching. Fawn grosgrain ribbon interfacing inside. Cream bemsilk lining. Gold coloured badge features 1968-1981 Ansett Logo A Delta "by Nivek Headwear Reg. Melb" on label inside. Pencil numeral 20 & 1/2 hand written on label. Commercial Name Tag hand sown Shirley Boles customer service staff, pill-box hat, 1970s, beige, hostess, stewardess, shirley boles, flight attendants, 1969-1972

Bendigo Advertiser ''The way we were'' from 2001. Customer service: staff of Stilwell's Hardware store in Hargreaves Street: Alan Spencer, George Smart, Bob Kerr, Shirley Johnson, Bill Lea, Joe Miles, Leigh Mann, Peter Meehan and Syd Mellis. Circa 1946. The clip is in a folder.newspaper, bendigo advertiser, the way we were

Also black and white photograph of Adrian White New Manager of Commonwealth Bank December 1994 number 03774.1 size 11 x 8 cmBlack and white photograph showing Adrian White Manager of Lakes Entrance Commonwealth Bank accepting an award for customer service on behalf of staff from Chief Manager Ian Harris, Lakes Entrance Victoriatrades

Instruction or book - 16 pages, centre stapled titled "Making the Customer No. 1" customer services guide for PTC staff, mainly rail, with a introduction by David Davies, about providing information, keeping stations clean, displays, personal presentation and appearance.trams, tramways, ptc, behaviour, railways, staff, personnel

Pamphlet - A4 - 24 pages - printed full colour of white paper, centre stapled titled "Melbourne All Over" published by Yarra Trams c2005, after Yarra took over the whole of the Melbourne system. Covers Yarra vision for its operations, the partnership between Transfield and Transdev, accessibility, Metlink and ticketing, staff, customer service, Melbourne's cultural aspects, performance and contact addresses. Photos of 856, 3013, 3005 and 2010 Two copies held.trams, tramways, yarra trams, melbourne, transdev, transfield, metlink, melbourne, tram 856, tram 3013, tram 3005, tram 2010

This is a ledger from the Warrnambool business of Swintons Pty Ltd. It gives details of the accounts of customers from 1911 to 1941. It also has information on staff wages and years of service. William and Ann Swinton migrated to Australia in 1854 and for a decade William Swinton worked as a builder and carpenter in the Warrnambool district, erecting many buildings including the Wangoom Presbyterian Church. In 1865 he opened a shop in Timor Street, Warrnambool selling groceries, china and glassware. By 1888 the business was known as William Swinton and Sons. Branch stores were opened in Cudgee, Nullawarre, Wangoom, South Warrnambool and West Warrnambool. When William died his son Robert became the first managing director of Swintons Pty Ltd. In 1934 the business split with George Swinton and Sons selling furnishings, clothing and glassware and Swintons Pty Ltd selling produce, seeds and hardware. Today the Swinton family still operates a furniture and bedding business in Timor Street. This ledger is of great importance as it contains information on the Warrnambool business, Swintons Pty Ltd. The list of customers contains the names of many well-known Warrnambool and district people and the staff information is also of great interest. The ledger will be of great use to researchers. The current Swinton business in Timor Street is the oldest family business in Warrnambool and, with the Swinton name associated with businesses in Timor Street for 152 years, it is among the the oldest family businesses in Australia. This is a dark blue-coloured ledger with leather trim on the spine and the corner covers. The leather is much worn. The insides of the cover have a blue and black mottled patterning. The pages are white and have red and blue printed lines. The entries are handwritten in black and blue ink. There are several loose sheets.swinton family warrnambool, history of warrnambool

Contents include: . Eltham Chamber of Commerce & Industry with Chris Chapple . Eltham Town Development . Commercial Place still has lots to offer! . Welcome Bags for new residents . In Town with Lucy Anderson . Eltham Chamber oif Commerce Customer Service Awards 2009 . It pays to notice good customer service! . The Tree project by Andrew Lemon . The Festive Reason by Mal Harrop (history of Eltham Festival) . Rotary Eltham Town Festival Sat 7 - Sun 8 November 2009 . What is fellowship? (about Rotary International) . Some of oiur projects... (Rotary Club of Eltham) . World Lacrosse Spectacular Features Eltham 'ALL STARS' by Mal Harrop . Market Update (Ian reid & Staff) Living in Eltham with special guest Colin and Lorraine Burton . The boy Adams and his understanding friend by Phillip Adams . Keeping yourself and your family fit and healthy during tough times at the Eltham Leisure Centre!A4 glossy page journal, 24 pages2009, alistair knox, apex club, australian blacksmiths association, barry maddock, black saturday, bushfire, colin burton, cooper's settlement, eltham chamber of commerce, eltham festival, eltham leisure centre, eltham town community news, eltham town jazz and blues heritage festival, lorraine burton, rotary club of eltham, the tree project

The spectacles and case are an example of eyewear from the early 20th century. The case was made by Carter & Foord of Ballarat. According to the tag inside, the spectacles frame cost three pounds, three shillings and sixpence (£3.3.6). Carter & Foord was established in 1902. The firm advertised as opticians, oculists, watchmakers and jewellers. The staff repaired scientific instruments and were sole agents for the gramophone, demonstrating its advantages whenever there was an opportunity. In 1902 the business was located at 46 Lydiard Street, Ballarat. The staff in the ophthalmic department, under the care of Harold Foord, specialised in sight testing using up-to-date equipment and this service was free of charge. Customers were promised that they would be fitted with glasses guaranteed to correct the most complex sight. Mr F M Clacius performed the grinding of specific lenses. Julia Carter, Harold Foord and Clacius were all formerly from the business Carter & Warner, which had been sold to Frederick Clark around 1903 after Mr Carder passed away. Carter & Foord operated a few doors away from the former business. In 1912 advertisements in the Geelong Advertiser invited the community to visit Harold Foord, of Carter & Foord, to have their eyes examined at no charge. These spectacles are similar to others in the W.R. Angus collection, donated by the family of Dr W R Angus, surgeon and oculist. The W.R. Angus Collection spans the years 1885 to the mid-1900s and includes historical medical and surgical equipment and instruments from the doctors Edward and Thomas Ryan of Nhill, Victoria, with whom Dr Angus worked for several years. Dr Tom and his brother had worked as surgeons including in eye surgery. Dr Tom Ryan performed many of his operations in the Mira private hospital on his premises. When Dr Angus bought into the Nelson Street premises in Nhill he was also appointed as the Nhill Hospital’s Honorary House Surgeon 1933-1938. Dr Angus married Gladys in 1927 at Ballarat, the nearest big city to Nhill where he began as a Medical Assistant and had been Acting House surgeon at the Nhill hospital where their two daughters were born. Dr Angus and his family moved to Warrnambool in 1939, where Dr Angus operated his own medical practice. He later took on the part-time role of Port Medical Officer and was the last person appointed to that position. After convalescing from injury resulting from his service during WWII, Dr Angus studied ophthalmology at the Royal Melbourne Eye and Ear Hospital. He created cosmetically superior artificial eyes by pioneering the use of intrascleral cartilage. Angus received accolades from the Ophthalmological Society of Australasia for this work. He returned to Warrnambool to commence practice as an ophthalmologist, pioneering artificial eye improvements. He had been an Honorary Consultant Ophthalmologist at Warrnambool Base Hospital for 31 years. He made monthly visits to Portland as a visiting surgeon, to perform eye surgery. Both Dr Angus and his wife were very involved in the local community, including the planning stages of the new Flagstaff Hill and the layout of the gardens there. Dr Angus passed away in March 1970.The Carter &O Foord spectacles are significant as an example of early 20th-century eyewear and fashion. They are connected to the history of regional Victoria, being made in Ballarat and purchased for local use. The spectacles are significant for being connected to the W.R. Angus Collection, which is important for still being located at the site connected to Doctor Angus, Warrnambool’s last Port Medical Officer. Dr Angus and his wife brought their young family to Warrnambool in 1938 and he remained a resident until his death in 1970. Early in his profession in the town of Nhill, Dr Angus assisted Dr Tom Ryan in his pioneering use of X-rays and in ocular surgery, and Dr Angus later inherited these items. The W.R. Angus Collection includes these medical instruments and other related equipment and is culturally and historically significant as an example of the medical practice of the late 19th to the mid-20th century. Other items in the collection relate to Dr Angus’ service in the Flying Doctor Service and the Army.Spectacles in a hard brown textured case with rounded corners and a hinged lid. The case is lined with brown velvet. The opaque yellow oval frames, raised at the outer top corners, are decorated with sparkling jewell decorations on the bridge. The arms are reinforced with metal inside. Also in the case is a pale blue cleaning cloth and a cardboard price tag with handwritten text. An inscription in gold lettering is stamped inside the case. The case was made by Carter & Foord of Ballarat. The design of the frames is called ‘ewell These spectacles are part of the W.R. Angus Collection.Stamped: “CARTER & FOORD / STURT ST BALLARAT” Handwritten label: “JEWELL / £3.3.6”flagstaff hill, warrnambool, maritime village, maritime museum, shipwreck coast, great ocean road, dr w r angus, dr roy angus, dr ryan, warrnambool oculist, port medical officer, nhill base hospital, mira hospital nhill, oculist, spectacles, eyewear, glasses, carter & foord, ballarat oculist, w.r. angus collection, ophthalmology, royal melbourne eye and ear hospital., artificial eyes, intrascleral cartilage, eye surgery

Rankin's Complete Catering Service was established in 1985 by Chef Glen Rankin and his wife Noel. It was initially a mobile catering service for the Bendigo district. Rankins Catering Bendigo Advertiser Article - half a page article entitled "Gloom to Boom" (Highlighting booming Bendigo); subtitle "Catering veteran gives Bendigo a sample of his experience." Contains photos of Greg Rankin working in his kitchen and the Rankin family staff in front of their catering van. The article describes how Greg built up his Eaglehawk mobile catering van business and also his customer base.history, bendigo, merle lummis collection, rankins catering

Articles in annual report include: "President's Report: Our year" "Our volunteers" "Our customers", "Our Blind members", "Our donors", "Our staff", "Our service", "Treasurer's report". This year was the first time that an audio described performance was held.1 printed volume with illustrationsassociation for the blind, corporation records

"The Board, Tilly Aston Customer Council and Staff acknowledge and record for posterity the outstanding service given to blind and vision impaired people in Victoria. This exceptional contribution was made in a selfless and warmhearted manner and continues Vision Australia's tradition of caring and sharing. Inherent in the many attributes displayed were the admirable qualities of leadership, loyalty, consistency of purpose, and a great generosity of spirit. In recognition of this distinguished service we now pay tribute to and honour Neil and Elizabeth Maxwell in the presentation of the John Wilson Award on 6th October 2000." Signed by John Cook - Chief Executive Officer, ? Chairman, Tilly Aston Customer Council and Malcolm Daubney, President.1 white A3 page with blue border around edgevision australia foundation, neil maxwell, elizabeth maxwell

This photograph shows the interior of a library with a staff member serving a patronSepia photograph of a library interior showing two men facing one another across a circulation desk. There is an illuminated sign with the word 'Read' hanging down above them. Bookshelves line the left-hand wall. libraries, customer service

Set of three documents or newsletters involved with the introduction of the Metcard or Automated Ticketing into Melbourne during the mid 1990's. .1 - "AT update" - with the Metcard logo - Issue 1 - A4 light card - testing by OneLink on the trams using Z1 No. 10, manufacturing in Australia of the tickets by Moore Business systems, Customer Assistance centres, retail agents and training of staff. .2 - "News for tram staff" - two issues signed by Russell Nathan, providing information about the implementation on the system onto trams, training, suppliers, CSEs, installation timing and training. .3 - Folder titled "Automated Ticketing" contain four information sheets about the implementation of the system: a - Consultation and Operation b - What's it all about and why will it be good for Melbourne? c - How long will it take - two phases detailed. d - General - will services be slower, fare evasion, purchasing of tickets, disability, staffing, retail agents, information, costs, when, machines and systems.trams, tramways, metcard, tickets, ticket machines

Letter printed on heavy A4 manilla coloured paper, single sheet - "Public Transport Corporation New Directions in Customer Service", advising on the change of focus to customer service, including customer surveys, relationship with the Unions. Has the expression "Service Now" on the bottom right hand corner. Signed by Norman Walker, Director of Passenger Services and Tricia Caswell, Industrial Officer, Trades Hall.trams, tramways, surveys, ptc, staff, unions, employment

.1 - Newsletter, large format, special size titled "Express - News from The Met - Autumn 1995", four pages. Has stories about the Cranbourne electrification, female traffic staff on the buses and trams, refurbishment of W class trams, METROL, punctuality, history dates, railways, CSE's and a list of Melbourne events. .2 - as above - Express - News from The Met - Summer `1995/96" - rail timetable changes, night rider buses, police, fares and a list of Melbourne events. .3 - as above - Express - News from The Met - Autumn 1996"- Grand Prix, Franklin St terminus replaced by Melbourne University Superstops, railway power supply and a list of Melbourne events.trams, tramways, the met, women, cse, customer service employees, railways, w class, buses, fares, police, security, franklin st, victoria st, melbourne university, grand prix

Set of two presentations or printout of a PowerPoint presentation, 6 slides per sheet and two position descriptions. .1 - Three page report (part of a larger report - page 9 to 11) results of a survey of various routes, KPI's - surveys, customer feedback, and incidents, service delivery. .2 - four page report about the Love Your Trams campaign presented by Flash Group, the objective, concept, the message, graffiti reduction and messages from passengers and staff. .3 - Two page Yarra Tram position description for Customer Relations and Marketing Officer, Camberwell. .4 - ditto for Customer Relations Assistant Camberwell.On top of each document are notes in blue ink.trams, tramways, yarra trams, accidents, melbourne, depots, marketing, staff

Set of four photocopied documents issued by Swanston Trams for New Years Eve, 1/1/2000 - to address the matter known as the "Y2K bug" - where some computer systems or equipment may not have recognised the change of the year due to using only two digits for the year instead of four. (We all survived! - then the fireworks started and all kept going). Also known as the year 2000 problem. All stapled in the top left hand corner. .1 - eight page document, titled "New Years Eve Contingency Plans Update", detailing what to do in the event the power supply failed. Also has plans for the AVM system, Customer bulletin for the all night service, services during the Christmas New Year period. plans from ADtranz - to provide coverage for the night and a Swanston Trams "All Staff Notice" regarding payment for working during the period and the agreement with the Union. .2 - Copy of the New Year Eve Fleet Rosters - 3 pages. .3 - Swanston Trams Contact List for the period including Customer Service Employees and Adtranz workers - 3 pages. .4 - Vehicle Group list - 3 pages at 238 am on 1/1/2000.trams, tramways, swanston trams, year 2000, events, operations, planning, adtranz, rosters

Used by Customer Service Employees (CSEs), or tram attendants, working for M>Tram.Accessory belonging to a now-superceded transit operator (since 2004). Likely well-used by attendant staff of said operator.Black fabric bag with the M>Tram logo stitched on one side. On the adjustable strap is an additional bag with Velcro adhesive, plus a adjustable plastic padding.public transport, m>tram, trams, staff

1104.1 - pamphlet - DL size five fold, full colour titled "Customer Service Charter", looking at Yarra Trams vision, performance standards, statistics, fares, ticket checking, compensation code, safety and security, planning, carriage of items, customer service and with a network map, showing the Yarra Trams (excluding M.Tram) lines. Notes the franchise date of Yarra Trams and that the aims were for service levels to 2001. 1104.2 - 28 page DL size booklet, centre staples, full colour titled "Customer Service Charter" - similar contents to above, with notes on safety and security, accessibility, staff conduct etc. Dated June 2005. 1104.3 - 36 page DL size booklet, centre staples, full colour titled "Customer Service Charter" - similar contents to above, with notes on safety and security, accessibility, staff conduct etc. Dated May 2007. Includes a table of contents - see image i2. 1104.4 - as for .3, dated Feb. 2008 Two copies of each held except 1104.4.trams, tramways, yarra trams, public transport, customer charter

Book, 146 pages, including card covers, white spiral bound titled "Melbourne by tram - Staff Guide 2008", with a photo of two employees on the front cover. Has a message from Trevor Greer as Manager Customer Services and on page 3, a list of contents. Gives emergency procedures, location and trams stops for Melbourne's facilities, eg churches, consulates, list of route destinations, tram stops by route with TramTracker ID's. Two copies heldtrams, tramways, yarra trams, routes, melbourne, tram stops, staff

Instruction book - Marbig folder, blue back, clear plastic folder with binding clip, 13 A4 pages, titled "M Tram Combino Customer Service Briefing Manual" outlining information for tram attendants and other staff - a summary of the tram. Has a table of contents - giving an overview of the tram, interior, braking, door control, wheelchair, emergency, timer circuits, passenger information system, emergency procedures and frequently asked questions. Dated 21/11/2002.trams, tramways, m>tram, instructions, combino, training, national express

Two issues of a short-lived newsletter issued by Yarra Trams in 2004, to its Tram Attendants, giving staff feedback, tram priority program (Clarendon St South Melbourne hook turns), Neil Mitchell 3AW, Revenue Protection, Luna Park, Essendon depot, Eastern Road Operations Centre, tickets, RMIT Bundoora RMIT Travel Pass and personal notes.Yields information about the tram attendants and revenue protection officers.Set of two four A4 page newsletters part colour.tramways, operations, newsletter, tram attendants, revenue protection, luna park, eroc